University of Chicago (UC)
Associate Director, Residential Care and Community
University of Chicago (UC), Chicago, Illinois, United States, 60290
Location: Chicago, ILJob Description:Develops and implements residential care programs. Collaborates with the Director of Residential Services and other key stakeholders to design and execute programs that support the well-being and personal growth of residential students. This includes initiatives related to mental health, wellness, diversity and inclusion, conflict resolution, and community-building.
Establishes community expectations by leading the development and communication of community standards and expectations for residential students. Ensures these expectations align with the University's mission, values, and policies. Fosters a sense of shared responsibility and accountability within the residential community.
Conducts training and education. Designs and delivers training programs to educate residential staff and students on topics such as community standards, conflict resolution, bystander intervention, mental health support, and case management. Collaborates with campus partners to provide comprehensive training that addresses the needs of a diverse student population.
Provides case management services and support for students experiencing mental health and related concerns within the residential community. Collaborates with the University's Student Counseling Services and other relevant departments to ensure that students receive appropriate services and support. Maintains confidentiality and adheres to ethical guidelines when managing sensitive student information.
Coordinates referrals and resources. Serves as a central point of contact for students in need of mental health resources and support. Facilitates referrals to appropriate campus resources, including counseling services, support groups, and wellness programs. Coordinates with campus partners to ensure a seamless and comprehensive network of support for students.
Manages student concerns. Serves as a resource for students who have concerns related to community living and expectations. Addresses student conduct issues, mediates conflicts, and provides guidance on appropriate actions. Regularly manages and updates conduct records, conducts holds, and completes sanction follow-ups utilizing Maxient's student conduct management software. Collaborates with other University departments, such as Student Counseling Services, UChicago HELP, Student Wellness, and the Office of the Dean of Students, to ensure that students receive the necessary support and resources.
Crisis response and intervention. On-call for after-hours emergencies on a rotating basis for residential crisis response. Develops and implements protocols for responding to crisis situations within the residential community. Provides immediate support and resources to students in crisis, including after-hours and emergency situations. Collaborates with University departments and external agencies to ensure the safety and well-being of students.
Collaborates with residential staff. Supervises and provides guidance to residential staff members, including resident assistants and community assistants. Fosters a cohesive and effective team by promoting professional development, conducting regular meetings, and providing feedback on performance.
Collects and analyzes data related to residential care, community expectations, and student mental health concerns. Prepares reports on student conduct trends, community feedback, program effectiveness, and case management outcomes. Uses this information to inform decision-making and make recommendations for improvements. Assists in the annual Clery reporting from University-owned residential facilities. Provides necessary information to the Department of Safety and Security.
Stays abreast of current events and trends related to residential student success. Establishes and utilizes a network of professional colleagues and national and regional organizational resources. Develops extensive knowledge and focused expertise of best practices for behavioral intervention, risk management, and case management specifically towards NABITA standards in higher education. Actively engages with the Association of Student Conduct Administration (ASCA).
Supervises and evaluates the housing/dining system's professional and support staff. Prepares and implements housing and dining assignment policies and procedures.
Participates in the selection, training, and management of the Residential Life team.
Performs other related work as needed.
Preferred QualificationsEducation:Master's degree in higher education, administration, counseling, social work, or a related field.
Specialization in mental health counseling or related discipline is highly desirable.
Experience:Minimum of five years of experience in residential life, student affairs, or a related area, with specific experience in case management and supporting students' mental health needs.
Certifications:Valid Illinois driver's license upon offer of employment and pass the University's motor vehicle records process.
May be required to provide and use own vehicle; insured in accordance with University requirements.
Technical Skills or Knowledge:Proficiency in standard office software applications (e.g., Microsoft Office, email, etc.).
Knowledge and experience with a housing information system (e.g., StarRez) and a conduct system (e.g., Maxient).
Proficiency in data analysis and reporting.
Knowledge of relevant federal, state, and local laws and regulations related to student conduct, mental health, and residential life.
Preferred CompetenciesStrong knowledge of student development theories, restorative justice practices, and best practices in residential care.
Excellent interpersonal and communication skills and work effectively with diverse populations.
Demonstrated experience in crisis management, conflict resolution, and student conduct administration.
Lead and supervise a team of professionals and student staff members.
Strong organizational skills and manage multiple priorities in a fast-paced environment.
Familiarity with case management software and data management systems is a plus.
Working ConditionsFunction in a 24-hour on-call environment and maintain productivity.
Work evenings and weekends, as needed.
Work is largely sedentary; sit in front of computer for extended periods; regular attendance, including on evenings and weekends.
Assume on-call responsibility for campus residence halls.
Travel to various on-campus locations.
Use computers and standard office equipment.
The standard work week is Monday through Friday with expectations for evening and weekend work typical of a senior student affairs leader responsible for the residence life program. Available for consultation after-hours, weekends, and holidays; and available on-campus for emergency response, as needed.
Application DocumentsResume/CV (required)
Cover Letter (preferred)
3 References Contact Information (required)
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
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Establishes community expectations by leading the development and communication of community standards and expectations for residential students. Ensures these expectations align with the University's mission, values, and policies. Fosters a sense of shared responsibility and accountability within the residential community.
Conducts training and education. Designs and delivers training programs to educate residential staff and students on topics such as community standards, conflict resolution, bystander intervention, mental health support, and case management. Collaborates with campus partners to provide comprehensive training that addresses the needs of a diverse student population.
Provides case management services and support for students experiencing mental health and related concerns within the residential community. Collaborates with the University's Student Counseling Services and other relevant departments to ensure that students receive appropriate services and support. Maintains confidentiality and adheres to ethical guidelines when managing sensitive student information.
Coordinates referrals and resources. Serves as a central point of contact for students in need of mental health resources and support. Facilitates referrals to appropriate campus resources, including counseling services, support groups, and wellness programs. Coordinates with campus partners to ensure a seamless and comprehensive network of support for students.
Manages student concerns. Serves as a resource for students who have concerns related to community living and expectations. Addresses student conduct issues, mediates conflicts, and provides guidance on appropriate actions. Regularly manages and updates conduct records, conducts holds, and completes sanction follow-ups utilizing Maxient's student conduct management software. Collaborates with other University departments, such as Student Counseling Services, UChicago HELP, Student Wellness, and the Office of the Dean of Students, to ensure that students receive the necessary support and resources.
Crisis response and intervention. On-call for after-hours emergencies on a rotating basis for residential crisis response. Develops and implements protocols for responding to crisis situations within the residential community. Provides immediate support and resources to students in crisis, including after-hours and emergency situations. Collaborates with University departments and external agencies to ensure the safety and well-being of students.
Collaborates with residential staff. Supervises and provides guidance to residential staff members, including resident assistants and community assistants. Fosters a cohesive and effective team by promoting professional development, conducting regular meetings, and providing feedback on performance.
Collects and analyzes data related to residential care, community expectations, and student mental health concerns. Prepares reports on student conduct trends, community feedback, program effectiveness, and case management outcomes. Uses this information to inform decision-making and make recommendations for improvements. Assists in the annual Clery reporting from University-owned residential facilities. Provides necessary information to the Department of Safety and Security.
Stays abreast of current events and trends related to residential student success. Establishes and utilizes a network of professional colleagues and national and regional organizational resources. Develops extensive knowledge and focused expertise of best practices for behavioral intervention, risk management, and case management specifically towards NABITA standards in higher education. Actively engages with the Association of Student Conduct Administration (ASCA).
Supervises and evaluates the housing/dining system's professional and support staff. Prepares and implements housing and dining assignment policies and procedures.
Participates in the selection, training, and management of the Residential Life team.
Performs other related work as needed.
Preferred QualificationsEducation:Master's degree in higher education, administration, counseling, social work, or a related field.
Specialization in mental health counseling or related discipline is highly desirable.
Experience:Minimum of five years of experience in residential life, student affairs, or a related area, with specific experience in case management and supporting students' mental health needs.
Certifications:Valid Illinois driver's license upon offer of employment and pass the University's motor vehicle records process.
May be required to provide and use own vehicle; insured in accordance with University requirements.
Technical Skills or Knowledge:Proficiency in standard office software applications (e.g., Microsoft Office, email, etc.).
Knowledge and experience with a housing information system (e.g., StarRez) and a conduct system (e.g., Maxient).
Proficiency in data analysis and reporting.
Knowledge of relevant federal, state, and local laws and regulations related to student conduct, mental health, and residential life.
Preferred CompetenciesStrong knowledge of student development theories, restorative justice practices, and best practices in residential care.
Excellent interpersonal and communication skills and work effectively with diverse populations.
Demonstrated experience in crisis management, conflict resolution, and student conduct administration.
Lead and supervise a team of professionals and student staff members.
Strong organizational skills and manage multiple priorities in a fast-paced environment.
Familiarity with case management software and data management systems is a plus.
Working ConditionsFunction in a 24-hour on-call environment and maintain productivity.
Work evenings and weekends, as needed.
Work is largely sedentary; sit in front of computer for extended periods; regular attendance, including on evenings and weekends.
Assume on-call responsibility for campus residence halls.
Travel to various on-campus locations.
Use computers and standard office equipment.
The standard work week is Monday through Friday with expectations for evening and weekend work typical of a senior student affairs leader responsible for the residence life program. Available for consultation after-hours, weekends, and holidays; and available on-campus for emergency response, as needed.
Application DocumentsResume/CV (required)
Cover Letter (preferred)
3 References Contact Information (required)
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
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