StubHub
GCS Instructional Designer
StubHub, Atlanta, Georgia, United States, 30383
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform worldwide.In this role, we are looking for a creative and strategic thinker who will design, develop, and implement impactful training solutions. The Instructional Designer role plays a pivotal part in shaping employee development, empowering our customer service team with the skills and knowledge to deliver exceptional fan experience. We aim to be recognized as the best and most trusted customer experience brand in the world!This Full-Time position may require weekend, holiday, daytime, and/or evening hours.This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.What You'll Do
Conduct needs analyses to identify performance gaps and areas for training development.Partner with subject matter experts to gather, structure, and translate complex information into engaging learning experiences.Design and develop instructional materials, including e-learning modules, simulations, job aids, assessments, videos, and other resources, adhering to adult learning principles.Manage and execute training projects, ensuring timely delivery and alignment with overall goals.Evaluate the effectiveness and retention of training programs using a variety of metrics and recommend changes for improvement.Maintain up-to-date knowledge of instructional design trends and best practices.Who You Are
Drives results : Strong understanding of instructional design principles and methodologies (e.g., ADDIE, Bloom's Taxonomy) to create content that motivates and empowers others to accomplish objectives.Communication : Exceptional written and verbal communication skills, including the ability to translate complex information for a broader audience.Detail Oriented : Demonstrates a meticulous attention to detail in content creation, ensuring accuracy and consistency in communication of business policy and procedure.Driven : Proven project management skills, with the ability to manage multiple initiatives and timelines to meet deadlines, while remaining flexible to adapt to business needs.Tech savvy:
Readily learns and adopts new technologies including a variety of e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, etc.).Situational adaptability : Ability to innovate, collaborate, and adapt to the changing needs of the business.Self-development:
Ability to innovate, learn, and adjust to meet the position’s needs. Actively seeking new ways to grow and be challenged using both formal and informal development channels.What You've Done
2+ years of experience in instructional design or a related field.Experience with communications (i.e., memos, newsletters, etc.), graphic design, and authoring tools (i.e., Microsoft Suite, Adobe Suite, Articulate Storyline, Web 2.0, etc.).Experience with adult learning principles and methodologies.Experience in a fast-paced environment with the ability to prioritize and meet deadlines.Experience designing and developing training programs for customer service or call center environments is preferred.Familiarity with Learning Management Systems (LMS) preferred.What We Offer
Accelerated Growth Environment:
Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.Top Tier Compensation Package:
Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.Paid Time Off:
Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.Comprehensive Benefits Package:
Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.Team-Building Events:
Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.About Us
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform for events worldwide- from sports to music, comedy to dance, festivals to theater- StubHub offers the safest, most convenient way to buy or sell tickets for the most memorable live experiences. Join our team for a front-row seat to the action.We are an equal-opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
#J-18808-Ljbffr
Conduct needs analyses to identify performance gaps and areas for training development.Partner with subject matter experts to gather, structure, and translate complex information into engaging learning experiences.Design and develop instructional materials, including e-learning modules, simulations, job aids, assessments, videos, and other resources, adhering to adult learning principles.Manage and execute training projects, ensuring timely delivery and alignment with overall goals.Evaluate the effectiveness and retention of training programs using a variety of metrics and recommend changes for improvement.Maintain up-to-date knowledge of instructional design trends and best practices.Who You Are
Drives results : Strong understanding of instructional design principles and methodologies (e.g., ADDIE, Bloom's Taxonomy) to create content that motivates and empowers others to accomplish objectives.Communication : Exceptional written and verbal communication skills, including the ability to translate complex information for a broader audience.Detail Oriented : Demonstrates a meticulous attention to detail in content creation, ensuring accuracy and consistency in communication of business policy and procedure.Driven : Proven project management skills, with the ability to manage multiple initiatives and timelines to meet deadlines, while remaining flexible to adapt to business needs.Tech savvy:
Readily learns and adopts new technologies including a variety of e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, etc.).Situational adaptability : Ability to innovate, collaborate, and adapt to the changing needs of the business.Self-development:
Ability to innovate, learn, and adjust to meet the position’s needs. Actively seeking new ways to grow and be challenged using both formal and informal development channels.What You've Done
2+ years of experience in instructional design or a related field.Experience with communications (i.e., memos, newsletters, etc.), graphic design, and authoring tools (i.e., Microsoft Suite, Adobe Suite, Articulate Storyline, Web 2.0, etc.).Experience with adult learning principles and methodologies.Experience in a fast-paced environment with the ability to prioritize and meet deadlines.Experience designing and developing training programs for customer service or call center environments is preferred.Familiarity with Learning Management Systems (LMS) preferred.What We Offer
Accelerated Growth Environment:
Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.Top Tier Compensation Package:
Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.Paid Time Off:
Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.Comprehensive Benefits Package:
Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.Team-Building Events:
Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.About Us
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform for events worldwide- from sports to music, comedy to dance, festivals to theater- StubHub offers the safest, most convenient way to buy or sell tickets for the most memorable live experiences. Join our team for a front-row seat to the action.We are an equal-opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
#J-18808-Ljbffr