Brigham and Women’s Hospital
Medication Support Coord Department of Medicine
Brigham and Women’s Hospital, Needham Heights, Massachusetts, us, 02494
Job Title:
Medication Support CoordinatorDepartment:
Department of Medicine (3303094)Description
Supports the Department of Medicine by assisting with patient medication management.Receives, reviews, and facilitates requests for medication renewal according to guidelines, pending requests in the electronic medical record (Epic) and routing to prescriber for review and signature.Acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper when electronic prescribing is not available.Acts as a resource for patients on obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication-related issues.Completes medication prior authorization paperwork for clinical care team signoff and monitors progress of prior authorization status throughout the review process.Answers the phone, provides information, and directs calls to the appropriate areas.Assists in department-wide initiatives for improved medication prescribing, such as preferred medications, medication recalls or alerts, and medication formulation changes.Performs all job functions in compliance with applicable federal, state, and hospital policies and procedures.Handles confidential information in compliance with HIPAA guidelines.Attends team meetings as required and contributes positively, focusing on constructive processes and quality improvement.Follows institutional and departmental policies and procedures.Demonstrates accountability and ownership of job responsibilities.Exhibits professional behaviors and attitudes related to communication, punctuality, workplace attire, personal internet or phone use, and teamwork.Performs other duties as needed.Qualifications
High school diploma or equivalent.Must be at least 18 years of age.Successful completion of an accredited or Board-certified Pharmacy Technician or Medical Assistant training program, or equivalent institutional/retail pharmacy or medical office experience is highly desirable.One year of experience in a medical setting is required; prior pharmacy experience is desirable.Requires knowledge of laws and regulations related to clinical practice and patient confidentiality.Requires knowledge of medical terminology, abbreviations, and computer technology.Experience with electronic medical record system(s) and Outlook is preferred; experience with Epic is desirable.Strong written and verbal communication skills in English are required; bilingual (Spanish) skills are a plus.Ability to communicate clearly and effectively with patients, families, providers, and staff while protecting patient confidentiality and demonstrating courtesy and respect.Demonstrated skills in service excellence including active listening, problem-solving, and ability to remain calm in emotional situations.Demonstrated ability to apply good judgment in resolving problems independently while following department guidelines.Attention to detail and strong organizational skills with the ability to prioritize multiple tasks and work independently, especially under time constraints.Excellent interpersonal skills and ability to work well as part of a team with all levels of personnel including management, physicians, practitioners, and staff.Affirmative Action Employer:
BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.Location
Work Locations:
BWH Needham, 254 Second Avenue, Needham, 02492Job Information
Job:
Administrative SupportOrganization:
Brigham & Women's Hospital (BWH)Schedule:
Full-timeStandard Hours:
40Shift:
Day JobEmployee Status:
RegularRecruiting Department:
BWH Department Of Medicine
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Medication Support CoordinatorDepartment:
Department of Medicine (3303094)Description
Supports the Department of Medicine by assisting with patient medication management.Receives, reviews, and facilitates requests for medication renewal according to guidelines, pending requests in the electronic medical record (Epic) and routing to prescriber for review and signature.Acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper when electronic prescribing is not available.Acts as a resource for patients on obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication-related issues.Completes medication prior authorization paperwork for clinical care team signoff and monitors progress of prior authorization status throughout the review process.Answers the phone, provides information, and directs calls to the appropriate areas.Assists in department-wide initiatives for improved medication prescribing, such as preferred medications, medication recalls or alerts, and medication formulation changes.Performs all job functions in compliance with applicable federal, state, and hospital policies and procedures.Handles confidential information in compliance with HIPAA guidelines.Attends team meetings as required and contributes positively, focusing on constructive processes and quality improvement.Follows institutional and departmental policies and procedures.Demonstrates accountability and ownership of job responsibilities.Exhibits professional behaviors and attitudes related to communication, punctuality, workplace attire, personal internet or phone use, and teamwork.Performs other duties as needed.Qualifications
High school diploma or equivalent.Must be at least 18 years of age.Successful completion of an accredited or Board-certified Pharmacy Technician or Medical Assistant training program, or equivalent institutional/retail pharmacy or medical office experience is highly desirable.One year of experience in a medical setting is required; prior pharmacy experience is desirable.Requires knowledge of laws and regulations related to clinical practice and patient confidentiality.Requires knowledge of medical terminology, abbreviations, and computer technology.Experience with electronic medical record system(s) and Outlook is preferred; experience with Epic is desirable.Strong written and verbal communication skills in English are required; bilingual (Spanish) skills are a plus.Ability to communicate clearly and effectively with patients, families, providers, and staff while protecting patient confidentiality and demonstrating courtesy and respect.Demonstrated skills in service excellence including active listening, problem-solving, and ability to remain calm in emotional situations.Demonstrated ability to apply good judgment in resolving problems independently while following department guidelines.Attention to detail and strong organizational skills with the ability to prioritize multiple tasks and work independently, especially under time constraints.Excellent interpersonal skills and ability to work well as part of a team with all levels of personnel including management, physicians, practitioners, and staff.Affirmative Action Employer:
BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.Location
Work Locations:
BWH Needham, 254 Second Avenue, Needham, 02492Job Information
Job:
Administrative SupportOrganization:
Brigham & Women's Hospital (BWH)Schedule:
Full-timeStandard Hours:
40Shift:
Day JobEmployee Status:
RegularRecruiting Department:
BWH Department Of Medicine
#J-18808-Ljbffr