Sfbenz
Service Admin Assistant
Sfbenz, San Francisco, California, United States, 94199
Job Summary : We are looking for a Service Admin Assistant to join our growing team! The right candidate will have previous warranty experience and strong attention to detail. The day-to-day duties of this role include booking warranty repair orders, maintaining receivables schedule, and processing warranty paperwork.
Benefits
Group Health Plan
Paid Holidays
Paid Time Off
401k Plan
Employee Discounts
Voluntary Insurance
Employee Assistance Program
Flexible Spending Account Plan
Collaborative Team Environment
Career Progression and Advancement
Responsibilities
Book warranty repair orders and submit claims for manufacturer warranty.
Maintain receivables schedules; service contract claim submission and follow up.
Work closely and effectively with a team of technicians, service writers, and supervisors.
Coordinate with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.
Communicate with Service Advisors to define the scope of a warranty claim.
Process all warranty paperwork to ensure proper documentation and to verify criteria.
Arrange for parts for shipment to factory or distributor.
Reconcile all warranty receivables and work with the accounting department to obtain payments; keep track of all services and customer records as required by warrantor.
Stay abreast of all factory recalls, announcements, and procedures.
Establish and build positive relationships with the manufacturers' designated warranty representatives and the representatives of any aftermarket warranty company with which the dealership conducts business.
Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders.
Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.
Maintain a record of all claims submitted, returned/rejected, and paid and their current status.
Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.
Provide a weekly report to the service manager regarding claims status.
Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
Qualifications
Warranty experience preferred.
Attention to detail.
Ability to work well with others and be part of a team.
Proficiency in Microsoft Office.
General accounting knowledge preferred.
Valid driver's license and clean driving record.
About Us : Euromotors Auto Group has been in the automotive industry for 60+ years. We are proud to serve the Northern California Area with brands that are nothing but the best. We pride ourselves on making the buying and ownership experience simple and fun at the same time. We have a strong commitment to serving the community and pledge to provide outstanding service with transparency and respect to all. Our employees are members of the family who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in Northern California. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Benefits
Group Health Plan
Paid Holidays
Paid Time Off
401k Plan
Employee Discounts
Voluntary Insurance
Employee Assistance Program
Flexible Spending Account Plan
Collaborative Team Environment
Career Progression and Advancement
Responsibilities
Book warranty repair orders and submit claims for manufacturer warranty.
Maintain receivables schedules; service contract claim submission and follow up.
Work closely and effectively with a team of technicians, service writers, and supervisors.
Coordinate with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.
Communicate with Service Advisors to define the scope of a warranty claim.
Process all warranty paperwork to ensure proper documentation and to verify criteria.
Arrange for parts for shipment to factory or distributor.
Reconcile all warranty receivables and work with the accounting department to obtain payments; keep track of all services and customer records as required by warrantor.
Stay abreast of all factory recalls, announcements, and procedures.
Establish and build positive relationships with the manufacturers' designated warranty representatives and the representatives of any aftermarket warranty company with which the dealership conducts business.
Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders.
Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.
Maintain a record of all claims submitted, returned/rejected, and paid and their current status.
Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.
Provide a weekly report to the service manager regarding claims status.
Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
Qualifications
Warranty experience preferred.
Attention to detail.
Ability to work well with others and be part of a team.
Proficiency in Microsoft Office.
General accounting knowledge preferred.
Valid driver's license and clean driving record.
About Us : Euromotors Auto Group has been in the automotive industry for 60+ years. We are proud to serve the Northern California Area with brands that are nothing but the best. We pride ourselves on making the buying and ownership experience simple and fun at the same time. We have a strong commitment to serving the community and pledge to provide outstanding service with transparency and respect to all. Our employees are members of the family who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in Northern California. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr