Office of the Massachusetts Attorney General
HOTLINE & INTAKE COORDINATOR (Program Coordinator I)
Office of the Massachusetts Attorney General, Boston, Massachusetts, us, 02298
Attention applicants:
Do not apply for this position via the MassCareers website. Your application will not be received.To apply, follow the link below to the Attorney General’s Office direct application page:https://ago-ma.igreentree.com/CSS_External/CSSPage_Welcome.ASPHotline & Intake Coordinator (Program Coordinator I)NAGE Unit 6, Job Grade 10Public Protection & Advocacy BureauFair Labor DivisionAttorney General Andrea Joy Campbell is looking for a highly motivated person to join her team as a Hotline & Intake Coordinator in the Attorney General's Fair Labor Division. The Fair Labor Division (FLD) investigates and enforces the Massachusetts wage and hour and other laws governing fair labor standards under Chapters 149 and 151 of the Massachusetts General Laws and related regulations. The candidate for this position will be primarily responsible for processing incoming complaints and correspondence and providing information and technical assistance to the public both in-person and on the Fair Labor Division hotline.Primary Duties:Serve as the first point of contact for walk-in and phone consultation for the FLD.Handle inquiries from the public relative to wage enforcement and labor standards.Data entry using computerized case management systems.Process complaints received by the FLD (electronic and hard copy).Research prior complaint history.Make referrals to other government agencies or community organizations as appropriate.Send out complaint forms and other relevant FLD materials upon request.Provide explanations and direction to the public regarding the filing, processing, and assignment of complaint information.Compose correspondence.Maintain records and database management.Assist in training of incoming staff and interns to FLD protocols and procedures.Other related assignments, as required.Position Type:
Full-Time/Non-Exempt. Our current hybrid model includes some remote work days for most positions.Salary:
$1,954.90 to $2,718.73 bi-weekly. Salary is determined by procedures outlined in applicable collective bargaining agreements and personnel procedures. Starting salary is determined at the corresponding step on the applicable salary chart (Unit 6 NAGE Grade 10) for total years of relevant experience, minus the Minimum Entrance Requirements outlined in the Position Requirements Section above.Please visit the Employment and Recruitment Portal of the Attorney General’s Office at: https://ago-ma.igreentree.com/CSS_External/CSSPage_Welcome.ASP and apply directly.
Applications submitted via MassCareers website are not received.You will be asked to submit a cover letter and resume when applying for this position. The application deadline is September 19, 2024.Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2041.Inquiries regarding position & status may be made to:Lori Swanson, Administrative AssistantFair Labor Division617-963-2126Position Requirements:
Applicants must have at least (A) two years of full-time or equivalent part-time technical or professional experience in public relations, hotline or call center work, or working with the public, or (B) any equivalent combination of the required experience and the substitutions below.Substitutions:An Associate’s degree may be substituted for a maximum of one year of the required experience.A Bachelor’s or higher degree may be substituted for the required experience.Preferred Qualifications:
We seek an individual committed to working in the public interest who is able to build rapport with people from different ethnic, cultural, and economic backgrounds. This position requires extensive communication with members of the public through various platforms. The candidate should be able to deal effectively with the general public, convey information, and interact positively with people who are under physical and/or emotional stress. The candidate should have the ability to adjust to changing situations and priorities and be comfortable spending significant portions of each day on the telephone.The ideal candidate will be able to exercise discretion in handling confidential information, exercise sound judgment, and recognize problems in daily work activities. They will be able to follow oral and written instructions, communicate effectively, and gather information through observing and questioning individuals and by examining records and documents.Applicants should possess an ability to work successfully independently, as well as part of a team, and to perform the required work under deadlines. We seek an individual who possesses proficient computer skills; a proficiency in Microsoft Office, and who demonstrates an attention to detail, as well as proficient organizational skills. A working knowledge of the Massachusetts Wage and Hour Laws is desirable, though not required. Spanish and/or Portuguese or other language fluency highly desirable.The successful candidate will be able to demonstrate a connection to the people and communities we serve, and an interest in supporting a respectful and inclusive work environment.The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.
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Do not apply for this position via the MassCareers website. Your application will not be received.To apply, follow the link below to the Attorney General’s Office direct application page:https://ago-ma.igreentree.com/CSS_External/CSSPage_Welcome.ASPHotline & Intake Coordinator (Program Coordinator I)NAGE Unit 6, Job Grade 10Public Protection & Advocacy BureauFair Labor DivisionAttorney General Andrea Joy Campbell is looking for a highly motivated person to join her team as a Hotline & Intake Coordinator in the Attorney General's Fair Labor Division. The Fair Labor Division (FLD) investigates and enforces the Massachusetts wage and hour and other laws governing fair labor standards under Chapters 149 and 151 of the Massachusetts General Laws and related regulations. The candidate for this position will be primarily responsible for processing incoming complaints and correspondence and providing information and technical assistance to the public both in-person and on the Fair Labor Division hotline.Primary Duties:Serve as the first point of contact for walk-in and phone consultation for the FLD.Handle inquiries from the public relative to wage enforcement and labor standards.Data entry using computerized case management systems.Process complaints received by the FLD (electronic and hard copy).Research prior complaint history.Make referrals to other government agencies or community organizations as appropriate.Send out complaint forms and other relevant FLD materials upon request.Provide explanations and direction to the public regarding the filing, processing, and assignment of complaint information.Compose correspondence.Maintain records and database management.Assist in training of incoming staff and interns to FLD protocols and procedures.Other related assignments, as required.Position Type:
Full-Time/Non-Exempt. Our current hybrid model includes some remote work days for most positions.Salary:
$1,954.90 to $2,718.73 bi-weekly. Salary is determined by procedures outlined in applicable collective bargaining agreements and personnel procedures. Starting salary is determined at the corresponding step on the applicable salary chart (Unit 6 NAGE Grade 10) for total years of relevant experience, minus the Minimum Entrance Requirements outlined in the Position Requirements Section above.Please visit the Employment and Recruitment Portal of the Attorney General’s Office at: https://ago-ma.igreentree.com/CSS_External/CSSPage_Welcome.ASP and apply directly.
Applications submitted via MassCareers website are not received.You will be asked to submit a cover letter and resume when applying for this position. The application deadline is September 19, 2024.Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2041.Inquiries regarding position & status may be made to:Lori Swanson, Administrative AssistantFair Labor Division617-963-2126Position Requirements:
Applicants must have at least (A) two years of full-time or equivalent part-time technical or professional experience in public relations, hotline or call center work, or working with the public, or (B) any equivalent combination of the required experience and the substitutions below.Substitutions:An Associate’s degree may be substituted for a maximum of one year of the required experience.A Bachelor’s or higher degree may be substituted for the required experience.Preferred Qualifications:
We seek an individual committed to working in the public interest who is able to build rapport with people from different ethnic, cultural, and economic backgrounds. This position requires extensive communication with members of the public through various platforms. The candidate should be able to deal effectively with the general public, convey information, and interact positively with people who are under physical and/or emotional stress. The candidate should have the ability to adjust to changing situations and priorities and be comfortable spending significant portions of each day on the telephone.The ideal candidate will be able to exercise discretion in handling confidential information, exercise sound judgment, and recognize problems in daily work activities. They will be able to follow oral and written instructions, communicate effectively, and gather information through observing and questioning individuals and by examining records and documents.Applicants should possess an ability to work successfully independently, as well as part of a team, and to perform the required work under deadlines. We seek an individual who possesses proficient computer skills; a proficiency in Microsoft Office, and who demonstrates an attention to detail, as well as proficient organizational skills. A working knowledge of the Massachusetts Wage and Hour Laws is desirable, though not required. Spanish and/or Portuguese or other language fluency highly desirable.The successful candidate will be able to demonstrate a connection to the people and communities we serve, and an interest in supporting a respectful and inclusive work environment.The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.
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