HEI Hotels & Resorts
Part-Time Overnight Assistant Front Office Manager (Overtime Eligible Manager -
HEI Hotels & Resorts, San Francisco, California, United States, 94199
Part-Time Overnight Assistant Front Office Manager (Overtime Eligible Manager - OEM)Job Locations:
US-CA-San FranciscoRequisition ID:
2024-49979Category:
Front Desk / Guest ServicesPosition Type:
Regular Part-TimeFLSA Status:
Non-ExemptLocation Name:
The JayMin:
USD $30.31/Hr.Max:
USD $30.31/Hr.About Us:
The Jay, Autograph Collection is where new-age San Franciscans gather, find inspiration, and celebrate our city. With a quiet but blossoming and vibrant location in the heart of the Embarcadero and adjacent to Jackson Square, The Jay is a true celebration of those who shaped San Francisco. Our goal is to delight our guests with the element of discovery and authentic connection to the city. We are seeking associates who enjoy exceeding guest expectations and strive to deliver a professional and approachable level of service.Overview:
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Supervise the night audit operations overnight, two nights a week, to ensure the maintenance of financial controls and compliance with hotel standards.Responsibilities:Train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.Supervise the night audit/hotel associates; review and verify daily work.Supervise the balancing, reconciliation and closing of various daily accounts and prepare the daily statements.Control the Night Audit Bank.Perform functions of Night Auditors as needed.Prepare the daily activity sheet, report all noteworthy events and serious accounting violations.Respond to customer issues, complaints, or problems in a quick, efficient manner.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned.Qualifications:Minimum 1 year of front desk experience.High School diploma or equivalent required.Hotel experience required.Proficient with PMS system and computer literacy a must.Advanced knowledge of Excel spreadsheets.Advanced knowledge of the brand's reward program.Able to handle credit transactions.Maintain a professional appearance and manner at all times.Communicate well with guests.Must possess thorough knowledge of all front office operations.Able to effectively deal with internal and external customers.Able to manage multiple tasks at all times.General knowledge of local area attractions and transportation.Must be able to stand up for 4 or more hours at a time.Able to observe and detect signs of emergency situations.Able to establish and maintain effective working relationships with associates and customers.Able to remain calm and alert during emergency situations.Effective verbal and written communication skills.Perform any other job related duties as assigned.Benefits:
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness. For your physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
#J-18808-Ljbffr
US-CA-San FranciscoRequisition ID:
2024-49979Category:
Front Desk / Guest ServicesPosition Type:
Regular Part-TimeFLSA Status:
Non-ExemptLocation Name:
The JayMin:
USD $30.31/Hr.Max:
USD $30.31/Hr.About Us:
The Jay, Autograph Collection is where new-age San Franciscans gather, find inspiration, and celebrate our city. With a quiet but blossoming and vibrant location in the heart of the Embarcadero and adjacent to Jackson Square, The Jay is a true celebration of those who shaped San Francisco. Our goal is to delight our guests with the element of discovery and authentic connection to the city. We are seeking associates who enjoy exceeding guest expectations and strive to deliver a professional and approachable level of service.Overview:
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Supervise the night audit operations overnight, two nights a week, to ensure the maintenance of financial controls and compliance with hotel standards.Responsibilities:Train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.Supervise the night audit/hotel associates; review and verify daily work.Supervise the balancing, reconciliation and closing of various daily accounts and prepare the daily statements.Control the Night Audit Bank.Perform functions of Night Auditors as needed.Prepare the daily activity sheet, report all noteworthy events and serious accounting violations.Respond to customer issues, complaints, or problems in a quick, efficient manner.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned.Qualifications:Minimum 1 year of front desk experience.High School diploma or equivalent required.Hotel experience required.Proficient with PMS system and computer literacy a must.Advanced knowledge of Excel spreadsheets.Advanced knowledge of the brand's reward program.Able to handle credit transactions.Maintain a professional appearance and manner at all times.Communicate well with guests.Must possess thorough knowledge of all front office operations.Able to effectively deal with internal and external customers.Able to manage multiple tasks at all times.General knowledge of local area attractions and transportation.Must be able to stand up for 4 or more hours at a time.Able to observe and detect signs of emergency situations.Able to establish and maintain effective working relationships with associates and customers.Able to remain calm and alert during emergency situations.Effective verbal and written communication skills.Perform any other job related duties as assigned.Benefits:
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness. For your physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
#J-18808-Ljbffr