Hay Creek Hotels
Sales and Marketing Manager
Hay Creek Hotels, Concord, New Hampshire, United States, 03306
Position: Director of Sales and MarketingThe Centennial Hotel and Granite Restaurant & Bar in historic Concord, NH, managed by Hay Creek Management, is actively searching for a passionate, organized, and results-driven Director of Sales and Marketing to join our team of hospitality professionals.A distinctive element exclusive to Hay Creek Management’s approach to guest service is its
Host Philosophy , which encourages each associate to develop the skills necessary to offer competent hospitality service outside the realm of their primary job responsibilities.The ability of our Host Associates to proficiently multi-task provides guests at Hay Creek properties a secure, comfortable confidence that their service expectations will be exceeded.Essential Functions:
Solicit hotel room, party/banquet/event catering business. Negotiate rates for all corporate group and catering with potential clients. Visit or call on past and prospective customers to solicit bookings.Produce annual marketing plan and develop aggressive long and short-range sales objectives and promotional programs based on past sales projections and accomplishments.Meet with operational managers and supervisors regularly to plan and coordinate efforts for scheduled functions to ensure the efficient execution of the event, and that it adheres to customer guidelines.Manage BEO Meetings weekly.Formulate contracts and negotiate all specified event details concerning upcoming engagements.Prepare arrangements with customers for functions that are booked in person, via telephone, or by correspondence. Obtain all pertinent information concerning the event, such as size of party, menu, and schedule of event.Develop detailed Banquet Event Orders according to client requests. Assist operations managers in successfully executing BEO details.Maintain trace file and follow-up by telephone or on-site visit as needed.Participate in monthly MRM HCH calls with Marketing and Revenue Management teams to discuss promotional opportunities for the property.Prepare statistical forecasts for food/beverage costs, hotel room occupancy, and event scheduling for approval by the General Manager.Develop brochures, newspaper, magazine, radio, web, and social advertising copy, and other written materials/signage about available food/beverage services and hotel facilities for public accommodation.Assist in the development of marketing strategies and implement promotional campaigns to maximize sales potential and increase business.Develop plans and prices menus, in conjunction with the Chef/Food and Beverage Director to be approved by the General Manager.Serve as point of contact for new event planning.Organize parties/events as required and coordinate the execution of party floor functions to ensure customer specification/expectations are adhered to.Respond to inquiries pertaining to requests for information, bidding and planning for events, and confirmation regarding events, both long and short range.Provide written information to customers pertaining to layout of seating plans, menu, pricing, and final contracts in the bidding process.Perform other related sales duties on own initiative or as may be assigned by the general manager.Exhibit flexibility to step into whatever role is needed to deliver exceptional customer service.Understand, adhere to, and enforce all HCH SOPs, Hotel Policies, and Sales and Catering procedures.Take initiative by completing assigned tasks without prompting and developing new sales ideas and programs.Cooperate with others in completing assigned tasks in a teamwork fashion.Adapt to working in a fast-paced and crowded environment during party execution.Use sound judgement in meeting sales objectives and in resolving problem situations.Address each guest using the S.E.A.C. method, with a smile, eye contact, and timely acknowledgment.Attend all scheduled meetings and training sessions.Understand and practice all HCH safety and security procedures.Comply with all Hotel and HCH time and attendance policies.Comply with all Hotel and HCH uniform, dress code, and appearance standards.Benefits:
Dental insuranceEmployee assistance programEmployee discountFlexible scheduleHealth insurancePaid time offReferral program
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Host Philosophy , which encourages each associate to develop the skills necessary to offer competent hospitality service outside the realm of their primary job responsibilities.The ability of our Host Associates to proficiently multi-task provides guests at Hay Creek properties a secure, comfortable confidence that their service expectations will be exceeded.Essential Functions:
Solicit hotel room, party/banquet/event catering business. Negotiate rates for all corporate group and catering with potential clients. Visit or call on past and prospective customers to solicit bookings.Produce annual marketing plan and develop aggressive long and short-range sales objectives and promotional programs based on past sales projections and accomplishments.Meet with operational managers and supervisors regularly to plan and coordinate efforts for scheduled functions to ensure the efficient execution of the event, and that it adheres to customer guidelines.Manage BEO Meetings weekly.Formulate contracts and negotiate all specified event details concerning upcoming engagements.Prepare arrangements with customers for functions that are booked in person, via telephone, or by correspondence. Obtain all pertinent information concerning the event, such as size of party, menu, and schedule of event.Develop detailed Banquet Event Orders according to client requests. Assist operations managers in successfully executing BEO details.Maintain trace file and follow-up by telephone or on-site visit as needed.Participate in monthly MRM HCH calls with Marketing and Revenue Management teams to discuss promotional opportunities for the property.Prepare statistical forecasts for food/beverage costs, hotel room occupancy, and event scheduling for approval by the General Manager.Develop brochures, newspaper, magazine, radio, web, and social advertising copy, and other written materials/signage about available food/beverage services and hotel facilities for public accommodation.Assist in the development of marketing strategies and implement promotional campaigns to maximize sales potential and increase business.Develop plans and prices menus, in conjunction with the Chef/Food and Beverage Director to be approved by the General Manager.Serve as point of contact for new event planning.Organize parties/events as required and coordinate the execution of party floor functions to ensure customer specification/expectations are adhered to.Respond to inquiries pertaining to requests for information, bidding and planning for events, and confirmation regarding events, both long and short range.Provide written information to customers pertaining to layout of seating plans, menu, pricing, and final contracts in the bidding process.Perform other related sales duties on own initiative or as may be assigned by the general manager.Exhibit flexibility to step into whatever role is needed to deliver exceptional customer service.Understand, adhere to, and enforce all HCH SOPs, Hotel Policies, and Sales and Catering procedures.Take initiative by completing assigned tasks without prompting and developing new sales ideas and programs.Cooperate with others in completing assigned tasks in a teamwork fashion.Adapt to working in a fast-paced and crowded environment during party execution.Use sound judgement in meeting sales objectives and in resolving problem situations.Address each guest using the S.E.A.C. method, with a smile, eye contact, and timely acknowledgment.Attend all scheduled meetings and training sessions.Understand and practice all HCH safety and security procedures.Comply with all Hotel and HCH time and attendance policies.Comply with all Hotel and HCH uniform, dress code, and appearance standards.Benefits:
Dental insuranceEmployee assistance programEmployee discountFlexible scheduleHealth insurancePaid time offReferral program
#J-18808-Ljbffr