CVS Health
Lead Director – Observability Governance
CVS Health, Augusta, Maine, us, 04338
CVS Health Lead Director – Observability Governance Augusta, Maine Apply Now
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world.Position SummaryThe Lead Director of Observability Governance is responsible for leading strategic planning for the enterprise observability roadmap and establishing a governance body and related procedures to set and maintain observability standards to meet the needs of all CVS Health businesses. You will collaborate with observability engineering and operations teams, service management, IT operations, and our business partners to establish observability standards, practices, and processes. This position is responsible for ensuring cost-efficient use and management of observability platforms, tracking observability related spend across the enterprise, and managing cost recovery efforts.Standards and Governance:
Develop and maintain a governance framework and associated practices to ensure effective oversight of Observability standards, practices, and platforms. Develop minimum enterprise monitoring standards for applications, cloud environments, logging levels, end-user monitoring and other key functional areas of observability.Financial Management:
Work closely with finance and procurement teams to manage budgets related to observability products and services. Ensure cost-effective utilization of licenses and consumption-based services, drive initiatives to optimize expenditures.Observability Roadmap Strategy:
Establish a strategy to accelerate the migration of observability services from legacy platforms for multiple business units, ensuring optimal cost recovery and minimal service impact.Project Management:
Engage executives, department heads, and IT teams to plan, execute, and oversee observability projects. This includes maintaining documentation, creating reports, and analyzing data to provide insights.Capacity Planning and Performance Engineering:
Partner with application owners to model performance against forecasted demand and enable them to accurately size their infrastructure.Required QualificationsMinimum 10 years of IT industry experience with 5+ years of experience leading teams in the IT operations, DevOps, SRE, or observability space within a large enterprise (Fortune 100) environment.5 years of experience in development of a high performing team and interface with all levels of the organization.5 years of experience in excellent verbal/written communication, collaboration, analytical and presentation skills.5 years of experience in observability concepts and solutions.Prior experience performing 1 migration or end-to-end implementation of a major observability platform.3 years of experience with data analytics and reporting.3 years of experience developing enterprise observability standards including ITIL processes.3 years of prior working experience with best practice frameworks.3 years of prior experience developing enterprise KPI’s and scorecards.3 years of experience managing financial operations and software contracts.3 years of experience with enterprise demand analysis and capacity planning.3 years of experience with source control and software configuration management tools.5 years of excellent analytical and problem-solving skills.5 years of exceptional project and program management skills.5 years of experience in owning problems end-to-end.Preferred QualificationsKnowledge of the healthcare industry's regulatory landscape, particularly in the context of data security and privacy, is desirable.EducationBachelor’s degree from accredited university or equivalent work experience.Pay RangeThe typical pay range for this role is: $100,000.00 - $231,500.00In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan.We anticipate the application window for this opening will close on: 10/31/2024
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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world.Position SummaryThe Lead Director of Observability Governance is responsible for leading strategic planning for the enterprise observability roadmap and establishing a governance body and related procedures to set and maintain observability standards to meet the needs of all CVS Health businesses. You will collaborate with observability engineering and operations teams, service management, IT operations, and our business partners to establish observability standards, practices, and processes. This position is responsible for ensuring cost-efficient use and management of observability platforms, tracking observability related spend across the enterprise, and managing cost recovery efforts.Standards and Governance:
Develop and maintain a governance framework and associated practices to ensure effective oversight of Observability standards, practices, and platforms. Develop minimum enterprise monitoring standards for applications, cloud environments, logging levels, end-user monitoring and other key functional areas of observability.Financial Management:
Work closely with finance and procurement teams to manage budgets related to observability products and services. Ensure cost-effective utilization of licenses and consumption-based services, drive initiatives to optimize expenditures.Observability Roadmap Strategy:
Establish a strategy to accelerate the migration of observability services from legacy platforms for multiple business units, ensuring optimal cost recovery and minimal service impact.Project Management:
Engage executives, department heads, and IT teams to plan, execute, and oversee observability projects. This includes maintaining documentation, creating reports, and analyzing data to provide insights.Capacity Planning and Performance Engineering:
Partner with application owners to model performance against forecasted demand and enable them to accurately size their infrastructure.Required QualificationsMinimum 10 years of IT industry experience with 5+ years of experience leading teams in the IT operations, DevOps, SRE, or observability space within a large enterprise (Fortune 100) environment.5 years of experience in development of a high performing team and interface with all levels of the organization.5 years of experience in excellent verbal/written communication, collaboration, analytical and presentation skills.5 years of experience in observability concepts and solutions.Prior experience performing 1 migration or end-to-end implementation of a major observability platform.3 years of experience with data analytics and reporting.3 years of experience developing enterprise observability standards including ITIL processes.3 years of prior working experience with best practice frameworks.3 years of prior experience developing enterprise KPI’s and scorecards.3 years of experience managing financial operations and software contracts.3 years of experience with enterprise demand analysis and capacity planning.3 years of experience with source control and software configuration management tools.5 years of excellent analytical and problem-solving skills.5 years of exceptional project and program management skills.5 years of experience in owning problems end-to-end.Preferred QualificationsKnowledge of the healthcare industry's regulatory landscape, particularly in the context of data security and privacy, is desirable.EducationBachelor’s degree from accredited university or equivalent work experience.Pay RangeThe typical pay range for this role is: $100,000.00 - $231,500.00In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan.We anticipate the application window for this opening will close on: 10/31/2024
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