Manager, Relationship Management, Global Fund Services

About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.Major Duties:Manages a Global Fund Services relationship management unit or function. Conducts the performance management process, identifies training and development needs, and establishes performance standards for the unit.Determines staffing needs, makes hiring decisions, handles salary administration, and ensures resources are available to accomplish priorities.Allocates client accounts to relationship managers according to client needs. Maintains communication with sales staff to anticipate needs effectively and provide support when needed.Prepares and analyzes consolidated quarterly reports on new business progress for the unit and presents results to senior management.Oversees client profitability. Understands competitive environment and anticipates and identifies opportunities for cross selling, develops pricing strategies, and works with the unit to enhance profitability.Seasoned multi-disciplinary expert with extensive technical and/or business knowledge and functional expertise.Focus of role is on execution of strategic direction of business function activities.Carries out complex initiatives involving multiple disciplines and/or ambiguous issues.Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity.Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.Provides input and support to budget management process.Provides leadership and guidance to staff, fostering an environment that encourages employee participation, teamwork, and communication.Knowledge:Excellent oral and written communication skills are required.In-depth Functional / Industry Knowledge is required.Highly flexible and adaptable to change.Technical skills / systems knowledge is required.Leadership and organizational skills are required to determine the Business Unit's goals, resources needed, and to assess and develop the skills of staff.Experience:A College or University degree and/or relevant proven work experience is preferred. Related Industry qualification is preferred.Working with Us:As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreaterReasonable accommodation:Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

MyHRHelp@ntrs.com .We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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