Northern Trust
Production Support Engineer
Northern Trust, Chicago, Illinois, United States, 60290
About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.REQ 108849 Production Support EngineerThis is a Production Support role, and the candidate we hire must have prior/current SW Production Support experience. This is a highly visible role and will have CIO visibility and oversight. 7x24 availability in a Service Delivery/Production Delivery Client Centric environment.
Description -This role will support our Wealth Management business, product, operations, partners, and clients. As a support lead, you will collaborate with Application Development teams to implement business solutions through agile practice and manage production issues.The ideal candidates will possess excellent leadership and communication skills coupled with a solid understanding of modern cloud technologies, preferably in the financial sector. Critical incidents may require weekend and/or after-hours support.PRINCIPAL RESPONSIBILITIES:Lead production stability efforts by preventing production issues and improving production stability.Familiar with ITIL Process and Project methodologies. Assist and drive Change /Incident/Problem Management processes and Project releases.Identify measures to improve application stability and availability, sustain and improve cost efficiencies and productivity gains.Provide leadership and guidance to junior staff, fostering an environment that encourages employee participation, teamwork, and communication.Consult with business unit partners to determine the most effective computer utilization to solve business problems or address business needs.Help direct systems projects, including project planning, management status reporting, systems specifications, and implementation.Help ensure compliance with all audit requirements including change control procedures and data security.Manage and coordinate with onsite and offshore NT partners to support applications and drive continuous improvement efforts.Coordinate with various teams, including offshore staff, and raise support tickets for all issues, analyze root cause, and assist in efficient resolution of production issues.Responsible to attend on-call, after office hours including weekends to support High and Critical production issues.SKILLS / EXPERIENCE:5-8 plus years of application development/support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams.Must have prior work experience supporting business applications on Java and database technologies.Good to have past experience under DevOps or SRE role.Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies.Experience working on projects in an Agile/XP environment.Experience using some of the following technologies: Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS, and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, React.js, Node.js/JavaScript, Oracle PL/SQL.Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast-paced environment. The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back.Strong leadership and team player to work as part of a global support team, cross-training and supporting multiple critical client-facing applications.Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors, and clients.Working with Us:As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreaterReasonable accommodationNorthern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at
MyHRHelp@ntrs.com .We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.Apply today and talk to us about your flexible working requirements and together we can achieve greater.
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Description -This role will support our Wealth Management business, product, operations, partners, and clients. As a support lead, you will collaborate with Application Development teams to implement business solutions through agile practice and manage production issues.The ideal candidates will possess excellent leadership and communication skills coupled with a solid understanding of modern cloud technologies, preferably in the financial sector. Critical incidents may require weekend and/or after-hours support.PRINCIPAL RESPONSIBILITIES:Lead production stability efforts by preventing production issues and improving production stability.Familiar with ITIL Process and Project methodologies. Assist and drive Change /Incident/Problem Management processes and Project releases.Identify measures to improve application stability and availability, sustain and improve cost efficiencies and productivity gains.Provide leadership and guidance to junior staff, fostering an environment that encourages employee participation, teamwork, and communication.Consult with business unit partners to determine the most effective computer utilization to solve business problems or address business needs.Help direct systems projects, including project planning, management status reporting, systems specifications, and implementation.Help ensure compliance with all audit requirements including change control procedures and data security.Manage and coordinate with onsite and offshore NT partners to support applications and drive continuous improvement efforts.Coordinate with various teams, including offshore staff, and raise support tickets for all issues, analyze root cause, and assist in efficient resolution of production issues.Responsible to attend on-call, after office hours including weekends to support High and Critical production issues.SKILLS / EXPERIENCE:5-8 plus years of application development/support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams.Must have prior work experience supporting business applications on Java and database technologies.Good to have past experience under DevOps or SRE role.Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies.Experience working on projects in an Agile/XP environment.Experience using some of the following technologies: Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS, and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, React.js, Node.js/JavaScript, Oracle PL/SQL.Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast-paced environment. The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back.Strong leadership and team player to work as part of a global support team, cross-training and supporting multiple critical client-facing applications.Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors, and clients.Working with Us:As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreaterReasonable accommodationNorthern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at
MyHRHelp@ntrs.com .We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.Apply today and talk to us about your flexible working requirements and together we can achieve greater.
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