Brigham and Women’s Hospital
Practice Manager - OBGYN GYN Surgical
Brigham and Women’s Hospital, Boston, Massachusetts, us, 02298
Job Description - Practice Manager - OBGYN GYN Surgical (3303175)GENERAL SUMMARY/ OVERVIEW STATEMENT:
The ambulatory Practice Manager is responsible for the management of the administrative support staff and operational management of assigned practices within the Department of Obstetrics and Gynecology. The practice portfolio includes
General Gynecology (Gen Gyn), Gynecologic Oncology (Gyn Onc), Minimally Invasive Gynecologic Surgery (MIGS).
Practice Manager portfolios are subject to change based on the institutional and department operational needs.Drawing upon a broad understanding of hospital practices and policies, the manager will continually assess and direct a wide range of programmatic issues directly related to daily operations.In addition to the ambulatory Administrative Director, the Practice Manager will work closely with the department’s Nursing Managers, Medical and Division Directors, and other department Practice Managers toward service excellence for patients and a healthy work environment for staff.PRINCIPAL DUTIES AND RESPONSIBILITIES:A. OperationsOversees all day-to-day assigned practices’ operations.Responsible for overall coordination of support staff as it relates to physician support, registration, appointment scheduling, customer service, and work schedules.Plans, assigns, and evaluates work of front end and procedural support staff.Responsible for all appointment scheduling functions.Facilitates efficient patient flow through the practice and is accountable for any patient-related issues or concerns.Assists providers with provider schedules and template changes.Demonstrates and mentors staff members to be patient-centered in their interactions and customer service.Maintains positive relationships with all providers and meets with them regularly concerning assignments, equipment, projects, policies, and procedures.Responsible for all unit orientations, training, and visitor management.Implements process improvement strategies while engaging staff members.Holds regularly scheduled work-team meetings and maintains minutes.Acts as a resource regarding the enforcement of departmental policies and procedures.Responds to and resolves immediate problems within the department.Represents the department at various meetings and hospital forums.Continuously monitors the practice physical environment and identifies problems.Ensures staff proficiency in all hospital-based and approved systems.Determines, implements, and evaluates any and all needs of the practice.B. Human ResourcesDirect manager for the ambulatory practice support staff, including Practice Assistants, Medical Assistants, and others.Responsible for hiring, corrective action, and overall human resource management.Facilitates a strong working relationship between support staff and physicians.Prepares performance plans, conducts annual performance appraisals, and establishes ongoing feedback mechanisms for staff.C. Billing OperationsWorks closely with managed care, coding team, and professional billing to capture all applicable charges.Manage prior authorizations and referrals to ensure insurance eligibility is screened by front end staff.D. Regulatory Compliance and ActivitiesWorks with Ambulatory Operations Administrator and Nursing Director to maintain a state of regulatory compliance in all practices.QUALIFICATIONS:Bachelor’s degree required, Master’s degree highly preferred.Highly preferred bilingual in a second language (Spanish, French, Arabic, etc.).Minimum of 3-5 years in operational/practice management in a clinical setting at an academic medical hospital.Minimum of 3-5 years people management experience with ~20+ direct reports.Knowledge of business environments, sales, and/or customer service experience.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:Excellent interpersonal and telephone skills – verbal and written.Knowledge of medical terminology.Strong organizational, analytical, and problem-solving skills.Ability to multi-task.Works within legal, regulatory, accreditation and ethical practice standards relevant to the position.Brigham and Women’s Hospital is an Equal Opportunity Employer.Primary Location
75 Francis StJob
Professional/ManagerialOrganization
Brigham & Women's Hospital (BWH)Schedule
Full-timeStandard Hours: 40Shift
Day JobPosted Shift Description: 830a-5pEmployee Status
Regular
#J-18808-Ljbffr
The ambulatory Practice Manager is responsible for the management of the administrative support staff and operational management of assigned practices within the Department of Obstetrics and Gynecology. The practice portfolio includes
General Gynecology (Gen Gyn), Gynecologic Oncology (Gyn Onc), Minimally Invasive Gynecologic Surgery (MIGS).
Practice Manager portfolios are subject to change based on the institutional and department operational needs.Drawing upon a broad understanding of hospital practices and policies, the manager will continually assess and direct a wide range of programmatic issues directly related to daily operations.In addition to the ambulatory Administrative Director, the Practice Manager will work closely with the department’s Nursing Managers, Medical and Division Directors, and other department Practice Managers toward service excellence for patients and a healthy work environment for staff.PRINCIPAL DUTIES AND RESPONSIBILITIES:A. OperationsOversees all day-to-day assigned practices’ operations.Responsible for overall coordination of support staff as it relates to physician support, registration, appointment scheduling, customer service, and work schedules.Plans, assigns, and evaluates work of front end and procedural support staff.Responsible for all appointment scheduling functions.Facilitates efficient patient flow through the practice and is accountable for any patient-related issues or concerns.Assists providers with provider schedules and template changes.Demonstrates and mentors staff members to be patient-centered in their interactions and customer service.Maintains positive relationships with all providers and meets with them regularly concerning assignments, equipment, projects, policies, and procedures.Responsible for all unit orientations, training, and visitor management.Implements process improvement strategies while engaging staff members.Holds regularly scheduled work-team meetings and maintains minutes.Acts as a resource regarding the enforcement of departmental policies and procedures.Responds to and resolves immediate problems within the department.Represents the department at various meetings and hospital forums.Continuously monitors the practice physical environment and identifies problems.Ensures staff proficiency in all hospital-based and approved systems.Determines, implements, and evaluates any and all needs of the practice.B. Human ResourcesDirect manager for the ambulatory practice support staff, including Practice Assistants, Medical Assistants, and others.Responsible for hiring, corrective action, and overall human resource management.Facilitates a strong working relationship between support staff and physicians.Prepares performance plans, conducts annual performance appraisals, and establishes ongoing feedback mechanisms for staff.C. Billing OperationsWorks closely with managed care, coding team, and professional billing to capture all applicable charges.Manage prior authorizations and referrals to ensure insurance eligibility is screened by front end staff.D. Regulatory Compliance and ActivitiesWorks with Ambulatory Operations Administrator and Nursing Director to maintain a state of regulatory compliance in all practices.QUALIFICATIONS:Bachelor’s degree required, Master’s degree highly preferred.Highly preferred bilingual in a second language (Spanish, French, Arabic, etc.).Minimum of 3-5 years in operational/practice management in a clinical setting at an academic medical hospital.Minimum of 3-5 years people management experience with ~20+ direct reports.Knowledge of business environments, sales, and/or customer service experience.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:Excellent interpersonal and telephone skills – verbal and written.Knowledge of medical terminology.Strong organizational, analytical, and problem-solving skills.Ability to multi-task.Works within legal, regulatory, accreditation and ethical practice standards relevant to the position.Brigham and Women’s Hospital is an Equal Opportunity Employer.Primary Location
75 Francis StJob
Professional/ManagerialOrganization
Brigham & Women's Hospital (BWH)Schedule
Full-timeStandard Hours: 40Shift
Day JobPosted Shift Description: 830a-5pEmployee Status
Regular
#J-18808-Ljbffr