Talascend, LLC
Sr. Project Coordinator/Domain Facilitator - Service Desk/Deskside Support
Talascend, LLC, Washington, District of Columbia, us, 20022
Talascend is currently seeking a Sr. Project Coordinator/Domain Facilitator - Service Desk/Deskside Support for a contract opportunity in Washington, D.C., on-site Hybrid role; US Citizenship Required and Public Trust Security Clearance Required; 6 months with possible extension / Possible contract-to-hire.
DURATION:
6 months with possible extension / Possible contract-to-hireLOCATION:
Washington, D.C., on-site Hybrid role; US Citizenship Required and Public Trust Security Clearance Required
JOB SUMMARY:This position provides dedicated project management support to the Antitrust Division customer. The person selected for this position will help to oversee the Service Desk and Deskside Support Technician Teams to ensure quality control in end user services and documentation. They will also be a Domain facilitator for end user services of the customer and will lead projects, collaborate with other domains and teams, and provide regular and ad hoc customer deliverables.
This position is required to be onsite in Washington, DC, metro area, at the primary customer location. This is a hybrid role.
The candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer’s information. Current clearance is not required, but selected individual cannot start the assignment until the required security clearance is granted by the customer.
The ideal candidate will be personable, articulate, and will focus on making sure that the customer’s needs are met quickly and effectively. He or she will be a self-starter who can work with limited supervision. Excellent communication skills are required to effectively interface with customers to understand requirements and mission needs, and then be able to translate them into actions. Very good leadership skills are also required to help to effectively lead the development team.
RESPONSIBILITIES:
Translate the customers projects and priorities into tasks and deliverables for the other members of the contract team.Elicit requirements utilizing interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements of the program.Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.Coordinate QA efforts across the team, ensuring that the tasks have been completed with high quality in a predictable manner.Ensure project documents are complete, current, and stored appropriately. Develop requirements specifications according to standard templates, utilizing natural language.Enforce adherence to customer requirements, documented policies and procedures, and quality end-user engagement.Training and coaching for support staff and end users.Create and execute project work plans and revise as appropriate to meet changing needs and requirements.Successfully engage in multiple initiatives simultaneously, partnering with the customer, subcontractors, and other vendors supporting ATR.Collaborate with Developers, Subject Matter Experts (SMEs), and Technicians to establish the technical vision and analyze tradeoffs between usability and performance needs.
QUALIFICATIONS:
Bachelor’s degree and 8 years of experience. High school diploma with an additional 4 years of experience may be considered in lieu of a degree.Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer’s information.US Citizenship is required; Public Trust Security Clearance required. (DOJ preferred). Current clearance is not required, but selected individual cannot start the assignment until the required security clearance is granted by the customer.Experience managing customer projects.Background in end user technical support and troubleshooting.Experience in managing or overseeing Tier I-IV Technicians in support of end user services.Experience with ServiceNow and CXONE application.Experience in providing excellent written and oral communication skills.
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.Background Check and Drug Screen may be required.Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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DURATION:
6 months with possible extension / Possible contract-to-hireLOCATION:
Washington, D.C., on-site Hybrid role; US Citizenship Required and Public Trust Security Clearance Required
JOB SUMMARY:This position provides dedicated project management support to the Antitrust Division customer. The person selected for this position will help to oversee the Service Desk and Deskside Support Technician Teams to ensure quality control in end user services and documentation. They will also be a Domain facilitator for end user services of the customer and will lead projects, collaborate with other domains and teams, and provide regular and ad hoc customer deliverables.
This position is required to be onsite in Washington, DC, metro area, at the primary customer location. This is a hybrid role.
The candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer’s information. Current clearance is not required, but selected individual cannot start the assignment until the required security clearance is granted by the customer.
The ideal candidate will be personable, articulate, and will focus on making sure that the customer’s needs are met quickly and effectively. He or she will be a self-starter who can work with limited supervision. Excellent communication skills are required to effectively interface with customers to understand requirements and mission needs, and then be able to translate them into actions. Very good leadership skills are also required to help to effectively lead the development team.
RESPONSIBILITIES:
Translate the customers projects and priorities into tasks and deliverables for the other members of the contract team.Elicit requirements utilizing interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements of the program.Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.Coordinate QA efforts across the team, ensuring that the tasks have been completed with high quality in a predictable manner.Ensure project documents are complete, current, and stored appropriately. Develop requirements specifications according to standard templates, utilizing natural language.Enforce adherence to customer requirements, documented policies and procedures, and quality end-user engagement.Training and coaching for support staff and end users.Create and execute project work plans and revise as appropriate to meet changing needs and requirements.Successfully engage in multiple initiatives simultaneously, partnering with the customer, subcontractors, and other vendors supporting ATR.Collaborate with Developers, Subject Matter Experts (SMEs), and Technicians to establish the technical vision and analyze tradeoffs between usability and performance needs.
QUALIFICATIONS:
Bachelor’s degree and 8 years of experience. High school diploma with an additional 4 years of experience may be considered in lieu of a degree.Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer’s information.US Citizenship is required; Public Trust Security Clearance required. (DOJ preferred). Current clearance is not required, but selected individual cannot start the assignment until the required security clearance is granted by the customer.Experience managing customer projects.Background in end user technical support and troubleshooting.Experience in managing or overseeing Tier I-IV Technicians in support of end user services.Experience with ServiceNow and CXONE application.Experience in providing excellent written and oral communication skills.
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.Background Check and Drug Screen may be required.Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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