Hendrick Automotive Group
Business Development Representative
Hendrick Automotive Group, Charlotte, North Carolina, United States, 28245
Business Development Center - HIC
Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212
Full Time career opportunities at the Hendrick Business Development Center in Charlotte, NC!
Driving an integral role in the customer experience, the
Business Development Representative
is trained to be responsible for establishing, developing, and maintaining positive business and customer relationships. Automotive experience is NOT required. We're looking for teammates with a passion for customer service and a DRIVE TO WIN.
NO COST Employer Paid Healthcare & Prescription PremiumHourly Base Pay Plus Bonuses and CommissionPaid Company Training401(k) Retirement Plan with Company MatchDental, Vision, Life InsurancePaid Time-Off up to 4 weeks VacationSupplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)Holiday and Sick PayEmployee DiscountsCollege Scholarship ProgramNO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being)Internal Career Advancement OpportunitiesThe Hendrick Advantage- be a part of the largest privately owned auto group in the country!Essential Duties and Responsibilities:
Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.Log all customer comments into Dealership Management System.Schedule follow-up contact if no appointment is made in Dealership Management System.Confirm scheduled appointments with future customers.Post scheduled appointments on appointment board in the Business Development Center.Re-schedule "no-show" customer appointments.Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.Maintain and update customer changes in database.Contact current customer base on current marketing incentives.Respond to customer website request (internet inquiries).Contact internet clients via e-mail and phone to schedule a sales or service appointment.Notify necessary departments to inform of appointments set.Forward any customer concerns to the correct department Manager and follow-up.Maintains an organized, clean and safe work areaComplies with Company policies and proceduresEngages in business development.Establishes, develops and maintains positive business and customer relationships.Continuously improves through feedback.Pre-Qualifications:
High School Diploma or equivalent.Satisfactory Customer Service work experience.Essential Skills:
Customer Service, Scheduling, Typing, Reporting skills, Data Entry, Problem Solving, Organization.Apply Now:
Please submit your information and our recruiting team will be in touch shortly!
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.
Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212
Full Time career opportunities at the Hendrick Business Development Center in Charlotte, NC!
Driving an integral role in the customer experience, the
Business Development Representative
is trained to be responsible for establishing, developing, and maintaining positive business and customer relationships. Automotive experience is NOT required. We're looking for teammates with a passion for customer service and a DRIVE TO WIN.
NO COST Employer Paid Healthcare & Prescription PremiumHourly Base Pay Plus Bonuses and CommissionPaid Company Training401(k) Retirement Plan with Company MatchDental, Vision, Life InsurancePaid Time-Off up to 4 weeks VacationSupplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)Holiday and Sick PayEmployee DiscountsCollege Scholarship ProgramNO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being)Internal Career Advancement OpportunitiesThe Hendrick Advantage- be a part of the largest privately owned auto group in the country!Essential Duties and Responsibilities:
Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.Log all customer comments into Dealership Management System.Schedule follow-up contact if no appointment is made in Dealership Management System.Confirm scheduled appointments with future customers.Post scheduled appointments on appointment board in the Business Development Center.Re-schedule "no-show" customer appointments.Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.Maintain and update customer changes in database.Contact current customer base on current marketing incentives.Respond to customer website request (internet inquiries).Contact internet clients via e-mail and phone to schedule a sales or service appointment.Notify necessary departments to inform of appointments set.Forward any customer concerns to the correct department Manager and follow-up.Maintains an organized, clean and safe work areaComplies with Company policies and proceduresEngages in business development.Establishes, develops and maintains positive business and customer relationships.Continuously improves through feedback.Pre-Qualifications:
High School Diploma or equivalent.Satisfactory Customer Service work experience.Essential Skills:
Customer Service, Scheduling, Typing, Reporting skills, Data Entry, Problem Solving, Organization.Apply Now:
Please submit your information and our recruiting team will be in touch shortly!
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.