IT Help Desk Specialist

Overview:

We are a family of physical therapy and occupational therapy companies transforming healthcare by strengthening private practices, developing highly effective clinicians, and lowering healthcare costs through workplace wellness and injury prevention. At Confluent Health, we are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the organization's front liner and you will solve technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Our Full-Time Employees Enjoy these Amazing Benefits:

• Employee-centric work culture from the top, down!
• Medical, dental, vision, LTD insurances
• Generous PTO
• 401(k) Employer Matching
• Free life insurances
• Parental Perks
• And more!

Responsibilities:

• Provide first level contact and convey resolutions to customer issues by phone, email, and/or chat.
• Audit and troubleshoot account issues via Active Directory, Office 365, and Single Sign On services.
• Track, route, and redirect problems to correct resources.
• Walk customers through the problem-solving process using remote tools.
• Contribute to Help Desk documentation through updates and suggestions

Qualifications:

Proficiency in:

• Printers, Scanners, and Scan to Email setups
• Basic Network Troubleshooting
• Windows 10 configuration, settings, and repair
• Overall general IT knowledge to help users solve IT problems.
• Strong client-facing communication skills