Saint Luke's Hospital of Duluth
Centralized Scheduling Representative
Saint Luke's Hospital of Duluth, Duluth, Minnesota, United States, 55806
JOB SUMMARYThe Centralized Scheduling Representative responds promptly and courteously, by completely and accurately scheduling all ordered and add-on procedures utilizing the automated centralized patient scheduling system; including adherence to all departmental procedures and policies. Communicates in a manner conducive to good customer service with providers/patients/co-workers. Ensures that any previous records/films and facility are noted in record at time of scheduling; as well as conveys correct applicable information to incoming caller. Assists with systems management. Ensures that Pre-Authorization Number for designated High Tech Imaging Exams is valid in order to guarantee hospital reimbursement for requested procedure.
MINIMUM QUALIFICATIONSEducation:
High School graduate.Experience : One (1) year customer service experience. Communication and telephone skills essential. Basic computer skills.Licensure/Certification/Registration:
N/A
PREFERRED QUALIFICATIONSEducation : Enrolled in a Baccalaureate Degree program with a major in Healthcare.Experience : Previous Electronic Health Record and scheduling experience desired. Insurance knowledge preferred.Licensure/Certification/Registration : N/A
KNOWLEDGE, SKILLS AND ABILITIESKeyboarding, customer service, telephone etiquette, computers. Familiar with medical terminology preferred. Familiar with ICD-9 and CPT Codes.READING
- Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.WRITING
- Intermediate: Ability to write routine reports, correspondence, or procedures.SPEAKING
- Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.MATHEMATICAL SKILLS
- Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.REASONING ABILITY
- Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS AND ENVIRONMENTPHYSICAL DEMANDSStand - Occasionally Under 1/3 (1-2.5 hours)Walk - Occasionally Under 1/3 (1-2.5 hours)Sit - Continuously Over 2/3 (5.5 - 8 hours)Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 - 8 hours)Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)Talk or hear - Continuously Over 2/3 (5.5 - 8 hours)
LIFTING REQUIREMENTSUp to 10 pounds - Frequently 1/3 to 2/3 (2.5 - 5.5 hours)Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)
WORK ENVIRONMENTTypical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)
MINIMUM QUALIFICATIONSEducation:
High School graduate.Experience : One (1) year customer service experience. Communication and telephone skills essential. Basic computer skills.Licensure/Certification/Registration:
N/A
PREFERRED QUALIFICATIONSEducation : Enrolled in a Baccalaureate Degree program with a major in Healthcare.Experience : Previous Electronic Health Record and scheduling experience desired. Insurance knowledge preferred.Licensure/Certification/Registration : N/A
KNOWLEDGE, SKILLS AND ABILITIESKeyboarding, customer service, telephone etiquette, computers. Familiar with medical terminology preferred. Familiar with ICD-9 and CPT Codes.READING
- Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.WRITING
- Intermediate: Ability to write routine reports, correspondence, or procedures.SPEAKING
- Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.MATHEMATICAL SKILLS
- Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.REASONING ABILITY
- Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS AND ENVIRONMENTPHYSICAL DEMANDSStand - Occasionally Under 1/3 (1-2.5 hours)Walk - Occasionally Under 1/3 (1-2.5 hours)Sit - Continuously Over 2/3 (5.5 - 8 hours)Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 - 8 hours)Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)Talk or hear - Continuously Over 2/3 (5.5 - 8 hours)
LIFTING REQUIREMENTSUp to 10 pounds - Frequently 1/3 to 2/3 (2.5 - 5.5 hours)Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)
WORK ENVIRONMENTTypical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)