Patient Services Associate II - Gwynedd Family Medicine - Chalfont, PA

SIGN ON BONUS FOR ELIGIBLE NEW HIRESThe Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre-certifications and/or pre-authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.Obtains pre-certifications and/or pre-authorizations for procedures.Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.Greets and interacts with patients/visitors in a professional manner, on phone or in person.Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.Other duties as requested or assigned.Education:

HS Diploma or equivalent required.Experience:

Customer service and/or patient-facing healthcare experience preferred.Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

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