Itechpost
Associate Banker - Bilingual Cantonese or Mandarin Preferred
Itechpost, Los Angeles, California, United States, 90079
Associate Banker - Bilingual Cantonese or Mandarin PreferredIntroduction:Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. Our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, an enterprising spirit, and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.Overview:Being the next generation Associate Banker at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking experience across all customer touchpoints. As an Associate Banker, you will play a key role in:
Helping customers with their day-to-day financial needsRecommending the right product that fits customer’s needsConnecting customers to Subject Matter Experts in Wealth Management, Mortgage, and Commercial teams for their specialized financial needsIntroducing the bank’s latest technology products to meet our customers’ expanding needsWe will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.
Responsibilities:
Demonstrate strong customer service skills; assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers, and foreign currency exchangeDocument large deposits over Currency Transaction ReportsIdentify fraudulent activity to prevent potential loss to the bankEnsure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirementsMaintain strong relationships with existing customers and cultivate new customer relationshipsCross-sell and refer bank products such as depository products, wealth management, and mortgage that fit customers’ needsHave strong knowledge in using digital resources and technologies to optimize clients’ digital banking experienceBe confident in educating clients on conducting banking transactions online, via mobile app, and self-service portalsDemonstrate the ability to learn and adapt to new processes and technology platforms quicklyPerform other duties as assignedQualifications:
High school diploma or general education degree (GED) required; Bachelor’s degree highly preferred1 year of recent customer service and cash handling experience1 year of previous teller/new account experience in a banking institution preferredAbility to learn products, services, and procedures quickly and accuratelyExcellent customer service skillsStrong attention to detail and time management skillsProficiency in Microsoft Word and ExcelFlexibility to work on weekends when neededCompensation:The base pay range for this position is USD $18.00/Hr. - USD $19.50/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.Job Type:
Full-timePay:
$18.00 - $19.50 per hourApplication Question(s):Will you now or in the future require any type of work visa sponsorship, or in the period of OPT/CPT/STEM?What would be your expected salary range (hourly rate), and is it negotiable? Please specify.Education:High school or equivalent (Required)Experience:Cash handling: 1 year (Preferred)Customer service: 1 year (Preferred)Language:Cantonese (Required)Mandarin (Required)Work Location:
In person
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Helping customers with their day-to-day financial needsRecommending the right product that fits customer’s needsConnecting customers to Subject Matter Experts in Wealth Management, Mortgage, and Commercial teams for their specialized financial needsIntroducing the bank’s latest technology products to meet our customers’ expanding needsWe will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.
Responsibilities:
Demonstrate strong customer service skills; assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers, and foreign currency exchangeDocument large deposits over Currency Transaction ReportsIdentify fraudulent activity to prevent potential loss to the bankEnsure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirementsMaintain strong relationships with existing customers and cultivate new customer relationshipsCross-sell and refer bank products such as depository products, wealth management, and mortgage that fit customers’ needsHave strong knowledge in using digital resources and technologies to optimize clients’ digital banking experienceBe confident in educating clients on conducting banking transactions online, via mobile app, and self-service portalsDemonstrate the ability to learn and adapt to new processes and technology platforms quicklyPerform other duties as assignedQualifications:
High school diploma or general education degree (GED) required; Bachelor’s degree highly preferred1 year of recent customer service and cash handling experience1 year of previous teller/new account experience in a banking institution preferredAbility to learn products, services, and procedures quickly and accuratelyExcellent customer service skillsStrong attention to detail and time management skillsProficiency in Microsoft Word and ExcelFlexibility to work on weekends when neededCompensation:The base pay range for this position is USD $18.00/Hr. - USD $19.50/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.Job Type:
Full-timePay:
$18.00 - $19.50 per hourApplication Question(s):Will you now or in the future require any type of work visa sponsorship, or in the period of OPT/CPT/STEM?What would be your expected salary range (hourly rate), and is it negotiable? Please specify.Education:High school or equivalent (Required)Experience:Cash handling: 1 year (Preferred)Customer service: 1 year (Preferred)Language:Cantonese (Required)Mandarin (Required)Work Location:
In person
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