Amazon
Sr. Program Manager, Lean Six Sigma Black Belt, GS S&O
Amazon, Seattle, Washington, us, 98127
Job ID: 2732758 | Amazon Web Services, Inc.The GSSO Ops Excellence team is seeking a highly talented Lean Six Sigma Master Blackbelt to drive transformational process improvement initiatives and implement best-in-class operational practices across the organization. As a practitioner of the methodology and a true catalyst for organizational transformation, this role will work tirelessly to break down silos, challenge the status quo, and empower cross-functional teams to optimize processes, enhance customer experiences, and drive sustainable growth.Acting as a trusted advisor to senior leadership, this role will provide data-driven insights and recommendations that inform critical decision-making and support the company's long-term success. By redefining the boundaries of process improvement, this role will lead the charge towards continuous, adaptive, and customer-centric innovation.The successful candidate will be responsible for leading critical projects that remove waste from business processes, improve the link between technology, data, and the user community. You will diagnose processes, identify improvement opportunities, prescribe strategies, and guide the improvement effort. This will involve executing priorities through Amazon Customer Excellence System (ACES) initiatives, Kaizen events, and supporting critical programs and projects. You will also be a caretaker for best practice documentation and facilitate knowledge sharing across the organization.This position requires a proven leader with the ability to facilitate and guide the application of ACES methods and advanced technology to drive process improvements in an extremely deadline-driven and rapidly growing environment.
Key job responsibilities
Serve as the subject matter expert on Lean Six Sigma principles, tools, and techniques.Lead the design, development, and deployment of Lean Six Sigma projects and programs.Mentor and coach Lean Six Sigma Black Belts and Green Belts in the organization.Collaborate with cross-functional teams to identify, prioritize, and execute process improvement opportunities.Develop and maintain a robust Lean Six Sigma project pipeline to drive continuous improvements.Analyze and map existing processes to identify bottlenecks, inefficiencies, and areas for improvement.Utilize advanced data analysis and statistical tools to measure process performance and drive data-driven decision-making.Develop and monitor key performance indicators (KPIs) to track the effectiveness of process improvements.Collaborate with tech, data, go to market and engineering teams to integrate technology-enabled solutions for enhanced efficiency.Align Lean Six Sigma initiatives with the overall global services strategy and operational objectives.Identify and drive opportunities to standardize and harmonize processes across the organization's global footprint.Develop and execute change management plans to ensure the successful implementation of operational improvements.Partner with senior leadership to develop and communicate the vision for operational excellence.Establish best practices, playbooks, and knowledge-sharing platforms to scale successful initiatives.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 6+ years of driving process improvements experience- Experience working cross functionally with tech and non-tech teams- Lean Six Sigma Black BeltPREFERRED QUALIFICATIONS
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Experience in complex problem solving, and working in a tight schedule environment- Experience in driving data-centric projects, business analyses and automation
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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Key job responsibilities
Serve as the subject matter expert on Lean Six Sigma principles, tools, and techniques.Lead the design, development, and deployment of Lean Six Sigma projects and programs.Mentor and coach Lean Six Sigma Black Belts and Green Belts in the organization.Collaborate with cross-functional teams to identify, prioritize, and execute process improvement opportunities.Develop and maintain a robust Lean Six Sigma project pipeline to drive continuous improvements.Analyze and map existing processes to identify bottlenecks, inefficiencies, and areas for improvement.Utilize advanced data analysis and statistical tools to measure process performance and drive data-driven decision-making.Develop and monitor key performance indicators (KPIs) to track the effectiveness of process improvements.Collaborate with tech, data, go to market and engineering teams to integrate technology-enabled solutions for enhanced efficiency.Align Lean Six Sigma initiatives with the overall global services strategy and operational objectives.Identify and drive opportunities to standardize and harmonize processes across the organization's global footprint.Develop and execute change management plans to ensure the successful implementation of operational improvements.Partner with senior leadership to develop and communicate the vision for operational excellence.Establish best practices, playbooks, and knowledge-sharing platforms to scale successful initiatives.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 6+ years of driving process improvements experience- Experience working cross functionally with tech and non-tech teams- Lean Six Sigma Black BeltPREFERRED QUALIFICATIONS
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Experience in complex problem solving, and working in a tight schedule environment- Experience in driving data-centric projects, business analyses and automation
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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