cibc
Client Service Manager
cibc, Boston, Massachusetts, us, 02298
We’re building a
relationship-oriented
bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visit
CIBC.com .JOB PURPOSEThe Client Service Manager is a critical point of contact for all service-related needs of a CIBC Private Wealth client. This role is responsible for building and maintaining client relationships. The Client Service Manager works in a team-oriented environment with Relationship Managers, other Client Service Managers, custodians, and the operations department to deliver a seamless and integrated client experience.KEY ACCOUNTABILITIESProvide professional, high-quality, high-touch service to PWM clients.Assist Relationship Managers in onboarding new relationships.Protect client assets against potential fraud activities by adhering to CIBC’s controls policies and procedures.Keep management systems up-to-date with client information.Research client inquiries/problems and bring about resolution.Assist clients with external portal questions.Understand fees and review client fees as necessary/directed.Prepare well-written correspondences as needed and maintain files/data as required.Handle certain transactions directly with internal Operations/custodians:Cash movement (domestic, international) – checks, wires, journals, ACH.Check deposits.Cash management to ensure funds availability for fees, invoices, investment capital calls, and other recurring transactions.Securities processing and pricing of off-list holdings.Handle all aspects of client gifting (personal & charitable).Assist Administrative Coordinator in managing/processing clients’ quarterly tax payments.Manage/process annual IRA contributions/RMDs.Prepare asset allocation reports as requested by relationship managers.Help with the preparation of reports and other materials for client meetings (investment policy statements, asset allocation, performance, marketing).Assist with preparation for quarterly admin & investment reviews.Provide integral support for client service teams and special projects as assigned/requested.May delegate tasks to Administrative Coordinator as appropriate.Provide back-up coverage for other team members when they are out of the office.COMPLIANCE REQUIREMENTS/RESPONSIBILITIESAs an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.For People Managers: As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.AUTHORITIES/DECISION RIGHTSAs a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.For People Managers: As a manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination.CONDUCT & CULTURE RISK
Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments. We all are accountable for managing risk.As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes:Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes, and controls.At all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goals.Understanding and following the qualitative and quantitative components of our Risk Appetite Statements.Completing all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakings.Escalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes, and controls.Speaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members, or other stakeholders.Escalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution.KNOWLEDGE AND SKILLSBA/BS degree.3-4 years' relevant practical experience at a trust department or other financial services firm.Interest in and knowledge of private wealth management and financial markets/investment securities.Strong organizational skills necessary to manage working with multiple Advisors and clients at once.Ability to work independently and be self-motivated, but also able to collaborate with other client service colleagues as needed.Follow-up skills essential.Excellent written and oral communication skills.Ability to multi-task and manage priorities effectively with minimal direction.Capacity to adapt to a rapidly changing business and technology environment.Exceptional problem-solving skills.Ability to learn proprietary software and databases.Develop professional relationships with and communicate effectively with co-workers and clients.Proven ability to work both independently and in a team environment, with the aptitude to competently handle multiple responsibilities with a high degree of accuracy in a high-pressure environment.Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint) and Microsoft Outlook.WORKING CONDITIONS
This role operates within a normal office environment.Travel required: Occasional, if at all.What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditions.Job Location : MA-100 Federal Street, 37th FlEmployment Type : RegularWeekly Hours : 40Skills : Analytical Thinking, Cash Flow Analysis, Client Relationship Management, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking.
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relationship-oriented
bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visit
CIBC.com .JOB PURPOSEThe Client Service Manager is a critical point of contact for all service-related needs of a CIBC Private Wealth client. This role is responsible for building and maintaining client relationships. The Client Service Manager works in a team-oriented environment with Relationship Managers, other Client Service Managers, custodians, and the operations department to deliver a seamless and integrated client experience.KEY ACCOUNTABILITIESProvide professional, high-quality, high-touch service to PWM clients.Assist Relationship Managers in onboarding new relationships.Protect client assets against potential fraud activities by adhering to CIBC’s controls policies and procedures.Keep management systems up-to-date with client information.Research client inquiries/problems and bring about resolution.Assist clients with external portal questions.Understand fees and review client fees as necessary/directed.Prepare well-written correspondences as needed and maintain files/data as required.Handle certain transactions directly with internal Operations/custodians:Cash movement (domestic, international) – checks, wires, journals, ACH.Check deposits.Cash management to ensure funds availability for fees, invoices, investment capital calls, and other recurring transactions.Securities processing and pricing of off-list holdings.Handle all aspects of client gifting (personal & charitable).Assist Administrative Coordinator in managing/processing clients’ quarterly tax payments.Manage/process annual IRA contributions/RMDs.Prepare asset allocation reports as requested by relationship managers.Help with the preparation of reports and other materials for client meetings (investment policy statements, asset allocation, performance, marketing).Assist with preparation for quarterly admin & investment reviews.Provide integral support for client service teams and special projects as assigned/requested.May delegate tasks to Administrative Coordinator as appropriate.Provide back-up coverage for other team members when they are out of the office.COMPLIANCE REQUIREMENTS/RESPONSIBILITIESAs an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.For People Managers: As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.AUTHORITIES/DECISION RIGHTSAs a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.For People Managers: As a manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination.CONDUCT & CULTURE RISK
Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments. We all are accountable for managing risk.As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes:Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes, and controls.At all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goals.Understanding and following the qualitative and quantitative components of our Risk Appetite Statements.Completing all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakings.Escalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes, and controls.Speaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members, or other stakeholders.Escalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution.KNOWLEDGE AND SKILLSBA/BS degree.3-4 years' relevant practical experience at a trust department or other financial services firm.Interest in and knowledge of private wealth management and financial markets/investment securities.Strong organizational skills necessary to manage working with multiple Advisors and clients at once.Ability to work independently and be self-motivated, but also able to collaborate with other client service colleagues as needed.Follow-up skills essential.Excellent written and oral communication skills.Ability to multi-task and manage priorities effectively with minimal direction.Capacity to adapt to a rapidly changing business and technology environment.Exceptional problem-solving skills.Ability to learn proprietary software and databases.Develop professional relationships with and communicate effectively with co-workers and clients.Proven ability to work both independently and in a team environment, with the aptitude to competently handle multiple responsibilities with a high degree of accuracy in a high-pressure environment.Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint) and Microsoft Outlook.WORKING CONDITIONS
This role operates within a normal office environment.Travel required: Occasional, if at all.What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditions.Job Location : MA-100 Federal Street, 37th FlEmployment Type : RegularWeekly Hours : 40Skills : Analytical Thinking, Cash Flow Analysis, Client Relationship Management, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking.
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