IT Help Desk Support Specialist

Zoom Technology Arizona is a closed-access fiber network provider. We deploy Fiber-to-the-Home (FTTH) network infrastructure nationwide in specific neighborhoods and Fiber-to-the-Business (FTTB). We construct, operate, and maintain the fiber network infrastructure. Our goal is to expand the business across the U.S., providing high-speed internet access and facilitating the digital transformation of underserved communities.Key Responsibilities: Provide Technical Support: Respond to and resolve technical issues via phone, email, or in-person, ensuring timely and effective solutions.Troubleshoot Hardware and Software: Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, and network devices.User Account Management: Create, modify, and manage user accounts and access permissions in various systems.System Maintenance: Perform regular maintenance tasks, such as software updates, backups, and system monitoring.Documentation: Maintain accurate records of support requests, resolutions, and system changes in the helpdesk ticketing system.Training and Guidance: Provide training and guidance to employees on the use of IT systems and software applications.Collaboration: Work closely with other IT team members and departments to ensure seamless IT operations and support.Qualifications:Education: High school diploma or GED required; an associate’s or bachelor’s degree in information technology, computer science, or a related field is preferred.Experience: Minimum of 2 years of experience in an IT helpdesk or technical support role, preferably in the telecommunication industry.Technical Skills: Proficiency in troubleshooting hardware and software issues, knowledge of network protocols, and experience with helpdesk ticketing systems.Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.Problem-Solving: Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.Customer Service: A customer-focused attitude with a commitment to providing high-quality support.Preferred Qualifications:Certifications: CompTIA A+, Network+, or other relevant IT certifications.Industry Knowledge: Familiarity with telecommunication systems and technologies.Benefits: Competitive salary and benefits package. Opportunities for professional development and growth. Collaborative and supportive work environment.recblid 9fkazykxopu2n47joweuhbkvwo7xa7