UMass Memorial Health
Crisis Worker, Family Partner, Youth Mobile Crisis - 40 hours, mixed shifts-W
UMass Memorial Health, Worcester, Massachusetts, us, 01609
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.Exemption Status:
Non-ExemptSchedule Details:
Sunday through SaturdayScheduled Hours:
Mixed shiftsShift:
4 - Mixed Shift, 8 Hours (United States of America)Hours:
40Cost Center:
71000 - 0727 YMCI WorcesterUnion:
SEIU Local 509 Community Health LinkThis position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.Everyone Is a CaregiverAt UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community, and each other. And everyone, in their own unique way, plays an important part, every day.I. Major Responsibilities:
Assist in the creation and maintenance of a positive and collaborative working environment where all employees of CHL and enrolled youth and their families feel welcome, supported, and comfortable.All activities described here will be delivered at the offices, in the community, or in the family's home depending on the preferences of the enrolled youth and family.Work to build strong, functional working relationships with enrolled youth and their families.Develop and implement outreach strategies when necessary to enable parents/caregivers of enrolled child/youth to participate fully in the Wraparound Process (if enrolled in ICC).Assist the clinical hub provider (Care Coordinator, In Home Therapist, or Outpatient Provider) to develop with each youth and family a Care Planning Team composed of family members, their natural supports, and, if applicable, state agency representatives, school personnel, providers, and other significant persons.Serve as a mentor to parents/caregivers to improve their ability to effectively advocate for their youth and navigate the child/family serving human services system, including the family's active participation in the Wraparound process itself.Work closely with the clinical hub provider, the family, and the Care Planning Team to monitor the Care Plan and serve as an advocate/liaison for the family when appropriate to access new or different services.Participate as appropriate in all meetings, training, evaluation/research, supervision, quality management, and related activities as may be directed by the Family Partner Supervisor.Prepare all necessary paperwork such as contact notes, daily service logs, etc.Work assigned hours, which may include some weekend and evening hours.Engage youth and their families in a mentoring relationship, by sharing their own journey, helping to model collaborative interactions between the family and the variety of relevant individuals in the larger system of support (extended family, friends, other providers, school personnel, and/or state agency representatives).Standard Staffing Level Responsibilities:
Comply with established departmental policies, procedures, and objectives.Attend a variety of meetings, conferences, and seminars as required or directed.Demonstrate use of Quality Improvement in daily operations.Comply with all health and safety regulations and requirements.Respect diverse views and approaches, demonstrate Standards of Respect, and contribute to creating and maintaining an environment of professionalism, tolerance, civility, and acceptance toward all employees, patients, and visitors.Maintain regular, reliable, and predictable attendance.Perform other similar and related duties as required or directed.All responsibilities are essential job functions.II. Position Qualifications:
License/Certification/Education:Required:Bachelor's Degree in psychology, counseling, or social work.Satisfactory CORI background check.Preferred:N/AExperience/Skills:Required:Demonstrates a basic, functional knowledge of and endorses the system of care values: Child Centered and Family Driven, Strength-Based, Culturally Responsive, Collaborative and Integrated, and Continuous Quality Improvement.Demonstrates clear and consistent boundaries.Minimum 1 year experience working with youth/families.Experience as a caregiver of a youth with special needs.Has a current, valid US-issued driver's license and a registered inspected and insured automobile for work-related purposes.Preferred:Preferably experience as a caregiver of a youth with mental health needs and experience in navigating and working with any of the child/family serving systems or teaching other parents/caregivers to navigate such systems.Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.III. Physical Requirements
Work is considered sedentary.Work is indoors in an office environment.The characteristics above are representative of those encountered while performing the essential functions of the position. Reasonable accommodations may be made if necessary in order to perform the essential functions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community, and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.
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Non-ExemptSchedule Details:
Sunday through SaturdayScheduled Hours:
Mixed shiftsShift:
4 - Mixed Shift, 8 Hours (United States of America)Hours:
40Cost Center:
71000 - 0727 YMCI WorcesterUnion:
SEIU Local 509 Community Health LinkThis position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.Everyone Is a CaregiverAt UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community, and each other. And everyone, in their own unique way, plays an important part, every day.I. Major Responsibilities:
Assist in the creation and maintenance of a positive and collaborative working environment where all employees of CHL and enrolled youth and their families feel welcome, supported, and comfortable.All activities described here will be delivered at the offices, in the community, or in the family's home depending on the preferences of the enrolled youth and family.Work to build strong, functional working relationships with enrolled youth and their families.Develop and implement outreach strategies when necessary to enable parents/caregivers of enrolled child/youth to participate fully in the Wraparound Process (if enrolled in ICC).Assist the clinical hub provider (Care Coordinator, In Home Therapist, or Outpatient Provider) to develop with each youth and family a Care Planning Team composed of family members, their natural supports, and, if applicable, state agency representatives, school personnel, providers, and other significant persons.Serve as a mentor to parents/caregivers to improve their ability to effectively advocate for their youth and navigate the child/family serving human services system, including the family's active participation in the Wraparound process itself.Work closely with the clinical hub provider, the family, and the Care Planning Team to monitor the Care Plan and serve as an advocate/liaison for the family when appropriate to access new or different services.Participate as appropriate in all meetings, training, evaluation/research, supervision, quality management, and related activities as may be directed by the Family Partner Supervisor.Prepare all necessary paperwork such as contact notes, daily service logs, etc.Work assigned hours, which may include some weekend and evening hours.Engage youth and their families in a mentoring relationship, by sharing their own journey, helping to model collaborative interactions between the family and the variety of relevant individuals in the larger system of support (extended family, friends, other providers, school personnel, and/or state agency representatives).Standard Staffing Level Responsibilities:
Comply with established departmental policies, procedures, and objectives.Attend a variety of meetings, conferences, and seminars as required or directed.Demonstrate use of Quality Improvement in daily operations.Comply with all health and safety regulations and requirements.Respect diverse views and approaches, demonstrate Standards of Respect, and contribute to creating and maintaining an environment of professionalism, tolerance, civility, and acceptance toward all employees, patients, and visitors.Maintain regular, reliable, and predictable attendance.Perform other similar and related duties as required or directed.All responsibilities are essential job functions.II. Position Qualifications:
License/Certification/Education:Required:Bachelor's Degree in psychology, counseling, or social work.Satisfactory CORI background check.Preferred:N/AExperience/Skills:Required:Demonstrates a basic, functional knowledge of and endorses the system of care values: Child Centered and Family Driven, Strength-Based, Culturally Responsive, Collaborative and Integrated, and Continuous Quality Improvement.Demonstrates clear and consistent boundaries.Minimum 1 year experience working with youth/families.Experience as a caregiver of a youth with special needs.Has a current, valid US-issued driver's license and a registered inspected and insured automobile for work-related purposes.Preferred:Preferably experience as a caregiver of a youth with mental health needs and experience in navigating and working with any of the child/family serving systems or teaching other parents/caregivers to navigate such systems.Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.III. Physical Requirements
Work is considered sedentary.Work is indoors in an office environment.The characteristics above are representative of those encountered while performing the essential functions of the position. Reasonable accommodations may be made if necessary in order to perform the essential functions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community, and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.
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