Monadnock Food Co-op
Wellness Supervisor/Buyer - Full-time
Monadnock Food Co-op, Keene, New Hampshire, us, 03431
Job Type
Full-time
Description
Are you passionate about natural health, supplements, organics, herbs, handmade soaps and lotions? Do you enjoy teaching people about a healthier lifestyle? If so, we may have the right position for you! Our co-op is currently looking for a Wellness Supervisor for our busy customer service focused Wellness Department.
In this position you will oversee the operations of our Wellness department (supplements, herbs, health and beauty aids). We are looking for someone with experience in supervision, training, scheduling, ordering, and inventory management. Candidates should have knowledge of wellness products and possess excellent customer service skills. Herbal certification is a plus!
Co-op
Benefits
• 20% employee discount- including sale items!
• Quarterly and Annual Gainshare depending on store performance
• 401K - Traditional or Roth with up to 4% company match
• Health Insurance- 3 plans including an HSA option (30 hours/week)
• Dental Insurance (20 hours/week)
• Vision Insurance (20 hours/week)
• Short & Long-term disability- company provided (35 hours per week)
• $25,000 Life Insurance policy - company provided (20 hours per week)
• Generous Paid Time Off
• Employee Assistance Plan
• Bereavement and Jury Duty Leave
• Free Staffed Out products
• Staff Appreciation Events
• Co-op gear
• Fun at work!
Location:
34 Cypress St Keene, NH 03431
Schedule: Tuesday - Saturday - 40 hours
Pay Range: Begins at $19.72/hour with additional compensation for experience
Monadnock Food Co-op participates in E-Verify
Check out our career opportunities at: https://monadnockfood.coop/our-co-op/careers/
Not sure you have all the qualifications for this job but it is speaking to you? Please Apply!
We would love to meet you!
Requirements
Customer Service
It is the primary responsibility of every employee of the Co-op to serve our members and customers with a superior shopping experience by using excellent customer service skills. This includes, but is not limited to, friendly, helpful interactions with members and customers, a willingness to assist all customers and members find the items they are looking for no matter where they may be in the store, and to explain store policies and procedures clearly, completely and concisely to customers. Employees should also report customer suggestions, comments and complaints to appropriate management and/or to document such in a Customer Feedback Form.
Supervisory Responsibilities
Supervise daily operation so that customers are getting the best possible experience while maintaining a high level of operating efficiencySchedule department hours within budget; track attendance; adjust staff hours based on workloadReview, edit, and approve timecards in a timely basisTake disciplinary action as needed following established policyEnsure on-the-job training using training checklists; update checklists as appropriateEnsure that Department maintains a high level of productivityAssist in cross-training staff to assure knowledge and support for department operationsFacilitate communication within the Wellness Department and participate in huddlesAssist with new hire interviews for Wellness Department staff in accordance with store policiesTrain all Wellness staffCommunicate performance concerns to Department Manager(s)Prepare evaluations for all Wellness staff and conduct performance evaluations with Department Manager or Assistant ManagerFinancial Management
Responsible for ordering and inventory managementEnsure buying for the department is within budgetSupervise Special Order processResponsible for handling damages, credits, recalls and expired product. Product must be appropriately recorded in applicable logs or taken out of physical inventory in Catapult preferably daily, but at least 4 times per week.Assist with receiving of deliveries and ensuring accurate entry of items received into CatapultReview and approve physical and digital invoicesAssist manager in achieving sales, margin and labor goals. Come up with creative solutions when goals are not being met.Maintain inventory levelsReview movement reportsParticipate in mandatory inventoriesAccurately enter new items, quantity received and par levels into Catapult, per established guidelinesMaintain a schedule for and participate in inventory counts as directed by managementMeet defined deadlines regarding outcomes with any physical variance reports either produced by the POS Manager or department designeeEstablish and follow a methodology for the auditing of discontinued items in CatapultAnalyze category sets regularly. Utilize movement reports to influence product mix.Merchandising
Ensure displays are fully stocked, rotated, and fronted to ensure freshness and abundanceEnsure proper shelf tags and sale signs are on shelves and displaysEnsure the Wellness Map is accurate and up to dateDepartment Maintenance
Ensure display areas are maintained in sanitary, orderly condition meeting or exceeding health department standardsEnsure department cleaning schedule is followedNotify management of supplies needed and equipment problems or requirementsFollow and update opening and closing checklistsMonitor temperature in Wellness coolerQualifications
The following requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
Regularly lift 50lbs safelyAbility to be mobile throughout entire shiftsBend, squat, stoop, kneel or crouchUse hands to handle and feel, reach with hands and arms, climb or balanceAbility to communicate with customers and coworkersSufficient vision to perform your job safely and accuratelyWork a schedule that includes weekend, early morning, and evening shifts as neededLanguage Skills
Effective communication skills to listen and to give clear directions in EnglishRead and comprehend simple instructions, short correspondence, and memosWrite simple correspondenceEffectively present information in one-on-one or small group situations to customers and employeesAll employees must become familiar with membership information and must be able to provide this information to current and prospective membersTechnical & Mechanical Skills
Use a telephone, printer, computer, copierMathematical Skills
Add, subtract, multiply and divide using whole numbers, common fractions, and decimalsPerform these operations using units of American money, weight measurement and volumeEducation and Experience
High school diploma or equivalentFamiliarity and knowledge of current trends in the natural foods industryExperience serving the publicExperience working in a Wellness DepartmentWork Environment
Noise level is moderateWill be required to use step stools, step ladders, box cutters and pricing toolsExcellence in this position requires:
Regular and predictable attendanceWorking in all situations to be personable, helpful and cooperative with customersDemonstrated ability to follow directions and follow through on commitmentsDemonstrated ability to be organized and able to handle multiple demandsFamiliarity with the cooperative method of businessWillingness and ability to meet the changing requirements of the positionAbility to project friendly, outgoing personalityAttendance at department and all-staff meetingsA sense of humorOther tasks assigned by management
Salary Description
$19.72/hour + based on experience
Full-time
Description
Are you passionate about natural health, supplements, organics, herbs, handmade soaps and lotions? Do you enjoy teaching people about a healthier lifestyle? If so, we may have the right position for you! Our co-op is currently looking for a Wellness Supervisor for our busy customer service focused Wellness Department.
In this position you will oversee the operations of our Wellness department (supplements, herbs, health and beauty aids). We are looking for someone with experience in supervision, training, scheduling, ordering, and inventory management. Candidates should have knowledge of wellness products and possess excellent customer service skills. Herbal certification is a plus!
Co-op
Benefits
• 20% employee discount- including sale items!
• Quarterly and Annual Gainshare depending on store performance
• 401K - Traditional or Roth with up to 4% company match
• Health Insurance- 3 plans including an HSA option (30 hours/week)
• Dental Insurance (20 hours/week)
• Vision Insurance (20 hours/week)
• Short & Long-term disability- company provided (35 hours per week)
• $25,000 Life Insurance policy - company provided (20 hours per week)
• Generous Paid Time Off
• Employee Assistance Plan
• Bereavement and Jury Duty Leave
• Free Staffed Out products
• Staff Appreciation Events
• Co-op gear
• Fun at work!
Location:
34 Cypress St Keene, NH 03431
Schedule: Tuesday - Saturday - 40 hours
Pay Range: Begins at $19.72/hour with additional compensation for experience
Monadnock Food Co-op participates in E-Verify
Check out our career opportunities at: https://monadnockfood.coop/our-co-op/careers/
Not sure you have all the qualifications for this job but it is speaking to you? Please Apply!
We would love to meet you!
Requirements
Customer Service
It is the primary responsibility of every employee of the Co-op to serve our members and customers with a superior shopping experience by using excellent customer service skills. This includes, but is not limited to, friendly, helpful interactions with members and customers, a willingness to assist all customers and members find the items they are looking for no matter where they may be in the store, and to explain store policies and procedures clearly, completely and concisely to customers. Employees should also report customer suggestions, comments and complaints to appropriate management and/or to document such in a Customer Feedback Form.
Supervisory Responsibilities
Supervise daily operation so that customers are getting the best possible experience while maintaining a high level of operating efficiencySchedule department hours within budget; track attendance; adjust staff hours based on workloadReview, edit, and approve timecards in a timely basisTake disciplinary action as needed following established policyEnsure on-the-job training using training checklists; update checklists as appropriateEnsure that Department maintains a high level of productivityAssist in cross-training staff to assure knowledge and support for department operationsFacilitate communication within the Wellness Department and participate in huddlesAssist with new hire interviews for Wellness Department staff in accordance with store policiesTrain all Wellness staffCommunicate performance concerns to Department Manager(s)Prepare evaluations for all Wellness staff and conduct performance evaluations with Department Manager or Assistant ManagerFinancial Management
Responsible for ordering and inventory managementEnsure buying for the department is within budgetSupervise Special Order processResponsible for handling damages, credits, recalls and expired product. Product must be appropriately recorded in applicable logs or taken out of physical inventory in Catapult preferably daily, but at least 4 times per week.Assist with receiving of deliveries and ensuring accurate entry of items received into CatapultReview and approve physical and digital invoicesAssist manager in achieving sales, margin and labor goals. Come up with creative solutions when goals are not being met.Maintain inventory levelsReview movement reportsParticipate in mandatory inventoriesAccurately enter new items, quantity received and par levels into Catapult, per established guidelinesMaintain a schedule for and participate in inventory counts as directed by managementMeet defined deadlines regarding outcomes with any physical variance reports either produced by the POS Manager or department designeeEstablish and follow a methodology for the auditing of discontinued items in CatapultAnalyze category sets regularly. Utilize movement reports to influence product mix.Merchandising
Ensure displays are fully stocked, rotated, and fronted to ensure freshness and abundanceEnsure proper shelf tags and sale signs are on shelves and displaysEnsure the Wellness Map is accurate and up to dateDepartment Maintenance
Ensure display areas are maintained in sanitary, orderly condition meeting or exceeding health department standardsEnsure department cleaning schedule is followedNotify management of supplies needed and equipment problems or requirementsFollow and update opening and closing checklistsMonitor temperature in Wellness coolerQualifications
The following requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
Regularly lift 50lbs safelyAbility to be mobile throughout entire shiftsBend, squat, stoop, kneel or crouchUse hands to handle and feel, reach with hands and arms, climb or balanceAbility to communicate with customers and coworkersSufficient vision to perform your job safely and accuratelyWork a schedule that includes weekend, early morning, and evening shifts as neededLanguage Skills
Effective communication skills to listen and to give clear directions in EnglishRead and comprehend simple instructions, short correspondence, and memosWrite simple correspondenceEffectively present information in one-on-one or small group situations to customers and employeesAll employees must become familiar with membership information and must be able to provide this information to current and prospective membersTechnical & Mechanical Skills
Use a telephone, printer, computer, copierMathematical Skills
Add, subtract, multiply and divide using whole numbers, common fractions, and decimalsPerform these operations using units of American money, weight measurement and volumeEducation and Experience
High school diploma or equivalentFamiliarity and knowledge of current trends in the natural foods industryExperience serving the publicExperience working in a Wellness DepartmentWork Environment
Noise level is moderateWill be required to use step stools, step ladders, box cutters and pricing toolsExcellence in this position requires:
Regular and predictable attendanceWorking in all situations to be personable, helpful and cooperative with customersDemonstrated ability to follow directions and follow through on commitmentsDemonstrated ability to be organized and able to handle multiple demandsFamiliarity with the cooperative method of businessWillingness and ability to meet the changing requirements of the positionAbility to project friendly, outgoing personalityAttendance at department and all-staff meetingsA sense of humorOther tasks assigned by management
Salary Description
$19.72/hour + based on experience