Sr. Functional Analyst (Business Analyst)

Description and Requirements Role Overview As a Functional Analyst you will work on a fast-paced, product-focused team, building and deploying systems that are customer-first. You will elicit and understand business requirements, and work with the business product owners and the application development teams to capture the right solution. You will partner with and build relationships with cross-functional teams that support various business areas and technology to deliver high-quality, innovative, and engaging conversational solutions. The role requires strong communication, analysis skills, and problem-solving skills. This role will be responsible for creating solutions to meet our business goals - working in an agile delivery model. Key Responsibilities Collaborate with prospective users and clients to understand and anticipate their needs and translate them into product requirements. Participate in discovery sessions to observe, document, and validate business processes and capture key insights. Elicit, analyze, document functional and non-functional requirements. Create user stories and wireframes to conceptualize future states for user experience, new or enhanced services, and business cases. Defining acceptance criteria . Perform gap analysis and recommend solutions. Manage the product backlog and prioritize the features/ stories based on business priorities. Engage in all stages of product creation including design and development and provide necessary clarifications. Involved in all implementations, testing (unit/system/integration), integration and issue resolution around COTS/SaaS solution. Provide functional support and configuration expertise for applications within the portfolio. Monitor and evaluating product progress at each stage of the process. L iaison with the product team and end-users to deliver updates. Participate in Scrum meetings and product sprints. Prepare technical user manuals, system configuration documents and other technical reports. Required 5+ years as a Business Systems/Functional Analyst or a Consultant creating technology solutions. BA/BS degree required, major in related field preferred. Expert skills in requirements elicitations, and analysis. Ability to document and create mocks/prototypes for team to consume. Experience creating requirements documentation: Use Cases, User Stories. Data analysis experience using excel. Experience in agile methodologies. Excellent verbal and written communication skills with focused attention to details, as well as, demonstrated professionalism and time/task management skills; ability to establish strong relationships. Preferred: Experience with SAFe® Agile. Experience with Azure DevOps. Knowledge of implementing AI technologies such as, machine learning, NLP, generative AI, Conversational AI. Exposure to modern AI concepts such as generative AI, various models of machine learning, large language models, as well involvement in older concepts like automation, and robotics. Knowledge of auditing processes, technology, and communication strategies. Knowledge of AI best practices, standards, and trends, as well as user interface design and natural language processing techniques. The salary range for applicants for this position is $86,400 - $132,400. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. $86,400 - $132,400