HSA Bank
Analyst, Application Support Engineering
HSA Bank, Milwaukee, Wisconsin, United States, 53244
At HSA Bank, we're working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.
Are you ready to join us?
Major Duties and Responsibilities
Respond to, identify, and troubleshoot application-related issues to their full resolution.Effectively communicate identified issues and their root causes to internal stakeholders both within and outside of the IT department.Become familiar with the organization's operational processes and how they interact and leverage applications.Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions.Monitor application-related jobs, processes and performance using available tools, application log databases, and the feedback of internal stakeholders.Work collaboratively within the scrum teams, IT department and internal operations teams.Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified.Constantly seek ways to improve processes and reduce manual operations.Utilize programming skills to solve tech debt items.Availability in the team's on-call rotation in the event of production issues after business hours.Education, Experience, and Skills
Bachelor's Degree in related field required.4+ years of professional IT experience.Solid understanding of current/planned system service levels and disaster recovery procedures.Progressively responsible experience with internetworking architectures in a production data center, or supporting a major operating system in a full scale, large volume production environment.Proficient in troubleshooting in stage and production environment (e.g. spot errors in logging database).Experience with ServiceNow and production support process.Development experience with MS SQL query.Experience with PowerShell.Experience with C#.Experience in AWS environment.Excellent communication skills.Plus:
Experience with SSIS.Experience with .NET API.Familiar with Confluence and Jira.Knowledge of Agile/scrum.
The estimated salary range for this position is $90,000.00 to $105,000.00 Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
#LI-Remote
#LI-FO1
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Are you ready to join us?
Major Duties and Responsibilities
Respond to, identify, and troubleshoot application-related issues to their full resolution.Effectively communicate identified issues and their root causes to internal stakeholders both within and outside of the IT department.Become familiar with the organization's operational processes and how they interact and leverage applications.Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions.Monitor application-related jobs, processes and performance using available tools, application log databases, and the feedback of internal stakeholders.Work collaboratively within the scrum teams, IT department and internal operations teams.Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified.Constantly seek ways to improve processes and reduce manual operations.Utilize programming skills to solve tech debt items.Availability in the team's on-call rotation in the event of production issues after business hours.Education, Experience, and Skills
Bachelor's Degree in related field required.4+ years of professional IT experience.Solid understanding of current/planned system service levels and disaster recovery procedures.Progressively responsible experience with internetworking architectures in a production data center, or supporting a major operating system in a full scale, large volume production environment.Proficient in troubleshooting in stage and production environment (e.g. spot errors in logging database).Experience with ServiceNow and production support process.Development experience with MS SQL query.Experience with PowerShell.Experience with C#.Experience in AWS environment.Excellent communication skills.Plus:
Experience with SSIS.Experience with .NET API.Familiar with Confluence and Jira.Knowledge of Agile/scrum.
The estimated salary range for this position is $90,000.00 to $105,000.00 Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
#LI-Remote
#LI-FO1
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.