Specialist, Fraud & Disputes Contact Center (Afternoon/Evening Shifts)

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.Our Modern, Flexible Workplace:We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!Summary of the Job:As a Fraud and Disputes Sr. Specialist, you will help FNBO customers protect themselves against fraud and dispute transactions while providing excellent customer service. You will investigate, analyze, and identify risk factors to stop suspicious activity before it causes damage.This role is critical to meeting the needs of our customers, and you will be required to adhere to the schedule provided to ensure proper coverage for our business needs. Regular and predictable attendance is also required.About This Role:DAY 1 ONLY - Monday 10/7/24 (9:00am to 5:00pm CST)***REQUIRED TO BE ONSITE @ OMAHA FNBO TOWER (1601 Dodge Street Omaha, NE 68102)***TRAINING SCHEDULE - AT HOME REMOTE : - 8:00am to 5:00pm CST (5 Weeks)- Remote training begins Tuesday 10/8/24 and runs through 11/8/24.- Permanent set schedule begins Monday 11/11/24 - AT HOME REMOTE (Options Below)AVAILABLE SCHEDULES:10:00AM - 7:00PM Tue, Wed, Thu, Fri, Sat11:00AM - 8:00PM Mon, Tue, Wed, Thu, Fri2:00PM - 11:00PM Mon, Tue, Wed, Thu, Sun (Shift Differential Eligible)3:00PM - 12:00AM Tue, Wed, Thu, Fri, Sat (Shift Differential Eligible)4:00PM - 1:00AM Mon, Tue, Wed, Thu, Sun (Shift Differential Eligible)6:00PM - 3:00AM Tue, Wed, Thu, Fri, Sat (Shift Differential Eligible)Compensation:$18.00 Per Hour + 10% shift differential for any shift that starts at 1:00pm or later.THE SPECIFICS:As a Fraud and Dispute Specialist at FNBO, you will be expected to:Use critical thinking and logic to distinguish between legitimate and potentially fraudulent transactions.Make outbound contact with customers.Create fraud and dispute case files to meet or exceed department standards of quality and productivity.Work independently with customers over the phone to address their disputed transactions on both Debit and Credit Card accounts.Ensure proper verification practices are followed to validate caller identity.Demonstrate professional behavior and promote positive working relationships.Provide information in concise and logical ways.Engage in team communication and provide guidance as appropriate.Adhere to FNBO's attendance guidelines.If you enjoy a challenge with a rewarding payoff, join us. We will provide the support and training to help you become a well-versed Sr. Specialist.The Ideal Candidate for This Role:Focus on attention to detail and accuracy.Ability to multi-task using dual monitors and multiple systems.Excellent oral and written communication skills.Team oriented, yet able to work independently in a fast-paced environment.Ability to problem solve and take ownership of work.Critical thinking skills to analyze data and trends.EXPERIENCE AND BACKGROUND REQUIREMENTS:Required:High School diploma or GEDWorking knowledge of Microsoft Office12 months of direct customer service experienceDesired:Call center experienceExperience in a remote working environmentExperience in fraud operationsPERKS AND BENEFITS:Competitive pay and benefitsRemote work opportunitiesA supportive environment with ongoing support and trainingCompensation and Benefits Overview:Medical, Dental, Vision Insurance401k, With Matching ContributionsTime Off ProgramsHealth Savings Account (HSA)/Dependent CareEmployee BankingGrowth OpportunitiesTuition AssistanceShort-Term/Long-Term Disability InsuranceLearn more about FNBO benefits here:

https://www.fnbo.com/careers/benefits/ .Equity, Diversity, & Inclusion:FNBO is committed to belonging, inclusion, diversity, and equity. We strive to reflect the diversity of the communities we serve.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.Application Deadline:All our jobs will be posted for a minimum of 5 calendar days.

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