Practice Specialist

Job Description - Practice Specialist (3303495)Practice Specialist, Palliative Care - NewtonAbout UsNewton-Wellesley Hospital is a comprehensive medical center located in Newton. We provide the services and expertise of a major medical facility with the convenience and personal attention of a community hospital. Our team is committed to delivering high-quality, safe, efficient medical care to each of our patients.We are a proud member of Mass General Brigham, a network founded by Massachusetts General Hospital and Brigham and Women’s Hospital. Our affiliation allows us to provide our patients with access to the best community-based medicine and the most advanced specialty care in the world.Our continued goal at Newton-Wellesley Medical Group is to meet our patients’ (and their families’!) health care needs and build long-term relationships that provide them with exceptional care and service.The TeamLocated on the Newton-Wellesley Hospital main campus (2014 Washington Street in Newton, MA), our Palliative Care team offers specialized medical care for people with serious, life-limiting conditions. Our goals are to prevent and relieve suffering, improve the patient’s quality of life, provide the best care possible to patients and their families while facing a serious illness, and ensure that the patient and family understand their illness and options, so that a truly informed decision can be made about the direction a patient’s care should take.Palliative care can be used when a patient is receiving treatment for a disease, as well as during the time when there are no longer curative treatment options. It is incredibly important to us that our team members understand the nature of our work and strive to provide the compassion and support our patients need. In addition to physical symptoms, we care for the patient as a whole person, and explore emotional, social, and spiritual needs as we understand how these factors can significantly impact a patient and family facing serious illness.The OpportunityWe are seeking a full-time, 40-hour Practice Specialist to support Palliative Care (both Outpatient and Inpatient) onsite Monday through Friday from 8:00am to 4:30pm. This is not a patient-facing front desk role - communication with patients will be predominantly over the phone from our Ellison building. As the only Practice Specialist for the specialty, this role is a unique opportunity to work autonomously as the epicenter of the department while also collaborating with various members of the multidisciplinary team.Responsibilities will include:Assisting the Practice Manager in ensuring the smooth and efficient overall day to day operationsManaging the Chief of Palliative Care’s calendarFielding all incoming telephone calls and triaging appropriatelyMonitoring patient flow and waiting room activityScheduling all appointmentsProviding internal administrative support to the department (practice leadership, clinicians, and peers)Running clinical reportsOther tasks and special projects as assignedQualificationsThe ideal candidate profile is an organized self-starter who is proactive, agile, and capable of multitasking and prioritizing. Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Practice Specialist role is the opportunity for you. High school graduate or equivalent required, college degree preferred.3-5 years of experience in lead/supervisory role in a healthcare setting preferredPatient registration and/or scheduling experience a plus. When hiring, we look for candidates who not only possess relevant skills but also positive attitudes and genuine passion for the work.EEO StatementMass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Primary Location

MA-Newton-NWH Main CampusWork Locations

NWH Main Campus2014 Washington StreetNewton 02462Job

Admin/Clerical/CustService-OtherOrganization

Newton-Wellesley Hospital(NWH)Schedule

Full-timeStandard Hours 40Shift

Day JobEmployee Status

RegularRecruiting Department NWH Palliative Care

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