EmergeOrtho
IT Support Specialist
EmergeOrtho, Asheville, North Carolina, us, 28814
Description
The IT Support Specialist provides customer service-focused technical support to EmergeOrtho's Physician care teams. The IT Support Specialist performs routine technical duties associated with service desk support, server, and networking client-side troubleshooting. The primary responsibility of this role is to provide technical assistance IT Support Specialist provides technical assistance to our Providers and team members to resolve problems and encourage more efficient utilization of resources
Requirements
Qualifications and Experience2-year AAS degree in Information Technology, or the equivalentMinimum of 2 years of experience in a medical office environment is preferredKnowledge of troubleshooting techniques on hardware and software (e.g., personal computer, network, communications equipment, etc.)Skill in analyzing, diagnosing, and resolving software and hardware problems and their inter-relationships with available tools (e.g., personal computer and peripherals, network equipment, communications equipment, etc.)Knowledge of client/server system conceptsKnowledge of networking design conceptsAbility to install and configure computer equipment (e.g., computer, network, communications, etc.)Ability to adapt to rapidly developing and changing technologyAbility to work in a fast-paced environment and prioritize multiple tasks and demandsStrong organizational skillsAbility to maintain composure when confronted with stressful situationsAbility to establish and maintain effective working relationships with co-workers and providersStrong customer orientationExcellent interpersonal and communication skillsResponsibilities include but are not limited to, the following
Interface with providers and staff members to troubleshoot hardware and software problemsCreate support trouble tickets for all support-related issuesInstall and configure software and computer systemsAnalyze records and logs to spot underlying trends and issuesSupport the implementation of new solutions and applicationsParticipate in the testing and evaluation of new applications and processesAssist in password or login problems with corporate applications and systemsParticipate in business-wide meetings, providing insight and recommendations for technical duties performedOther
Frequent travel to other EmergeOrtho locationsRead and respond to all work-related e-mails in a timely mannerKeep the Service Desk Support database and ticketing system updated dailyMaintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practiceMaintains detailed knowledge of practice management and other computer software as it relates to job functionsMaintains compliance with practice policies and procedures
The IT Support Specialist provides customer service-focused technical support to EmergeOrtho's Physician care teams. The IT Support Specialist performs routine technical duties associated with service desk support, server, and networking client-side troubleshooting. The primary responsibility of this role is to provide technical assistance IT Support Specialist provides technical assistance to our Providers and team members to resolve problems and encourage more efficient utilization of resources
Requirements
Qualifications and Experience2-year AAS degree in Information Technology, or the equivalentMinimum of 2 years of experience in a medical office environment is preferredKnowledge of troubleshooting techniques on hardware and software (e.g., personal computer, network, communications equipment, etc.)Skill in analyzing, diagnosing, and resolving software and hardware problems and their inter-relationships with available tools (e.g., personal computer and peripherals, network equipment, communications equipment, etc.)Knowledge of client/server system conceptsKnowledge of networking design conceptsAbility to install and configure computer equipment (e.g., computer, network, communications, etc.)Ability to adapt to rapidly developing and changing technologyAbility to work in a fast-paced environment and prioritize multiple tasks and demandsStrong organizational skillsAbility to maintain composure when confronted with stressful situationsAbility to establish and maintain effective working relationships with co-workers and providersStrong customer orientationExcellent interpersonal and communication skillsResponsibilities include but are not limited to, the following
Interface with providers and staff members to troubleshoot hardware and software problemsCreate support trouble tickets for all support-related issuesInstall and configure software and computer systemsAnalyze records and logs to spot underlying trends and issuesSupport the implementation of new solutions and applicationsParticipate in the testing and evaluation of new applications and processesAssist in password or login problems with corporate applications and systemsParticipate in business-wide meetings, providing insight and recommendations for technical duties performedOther
Frequent travel to other EmergeOrtho locationsRead and respond to all work-related e-mails in a timely mannerKeep the Service Desk Support database and ticketing system updated dailyMaintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practiceMaintains detailed knowledge of practice management and other computer software as it relates to job functionsMaintains compliance with practice policies and procedures