iMPact Business Group
Help Desk Analyst
iMPact Business Group, Rockford, Michigan, United States, 49341
Job Description
Our client, who specializes in commercial and residential electrical work for schools, commercial and municipal buildings, and outside line and substation construction, is looking for a part-time Help Desk Analyst.
Location: North side of Grand Rapids and is 100% onsite
This is an 8-month contract position.
This is a part-time position (15-20) hours/week Mon-Fri
Position Summary:Our clients technology team is hiring a part-time help desk & support specialist to support our field and office employees with technology solutions. This person will be troubleshooting and resolving hardware and software issues using phone, email, and in-person methods to provide great customer service and effective solutions to our end users.
Responsibilities:This person will be troubleshooting and resolving hardware and software issues using phone, email, and in-person methods to provide great customer service and effective solutions to our end usersTroubleshoot software and hardware issues presented by users across-orgInstall, configure, and maintain software and hardware, including desktop supportCollaborate with other IT team members to resolve complex technical issuesMaintain a comprehensive knowledge base of technical solutions and best practicesProvide technical guidance and support to users, ensuring that they are proficient in the use of our technology systems
Job Requirements
Experience:* 2+ years of experience in IT support* Proven experience in software troubleshooting and desktop support.* Strong customer service and communication skills and the ability to work effectively in a fast-paced environment.* Proficiency in Microsoft products, including Microsoft Teams
Our client, who specializes in commercial and residential electrical work for schools, commercial and municipal buildings, and outside line and substation construction, is looking for a part-time Help Desk Analyst.
Location: North side of Grand Rapids and is 100% onsite
This is an 8-month contract position.
This is a part-time position (15-20) hours/week Mon-Fri
Position Summary:Our clients technology team is hiring a part-time help desk & support specialist to support our field and office employees with technology solutions. This person will be troubleshooting and resolving hardware and software issues using phone, email, and in-person methods to provide great customer service and effective solutions to our end users.
Responsibilities:This person will be troubleshooting and resolving hardware and software issues using phone, email, and in-person methods to provide great customer service and effective solutions to our end usersTroubleshoot software and hardware issues presented by users across-orgInstall, configure, and maintain software and hardware, including desktop supportCollaborate with other IT team members to resolve complex technical issuesMaintain a comprehensive knowledge base of technical solutions and best practicesProvide technical guidance and support to users, ensuring that they are proficient in the use of our technology systems
Job Requirements
Experience:* 2+ years of experience in IT support* Proven experience in software troubleshooting and desktop support.* Strong customer service and communication skills and the ability to work effectively in a fast-paced environment.* Proficiency in Microsoft products, including Microsoft Teams