Debit Card Operations Specialist

Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928 in St Louis. Our mission is to provide great member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education. We are dedicated to the success of our members and employees to ensure we are the financial institution of choice.Who are you at Neighbors Credit Union?Be a brand ambassador and allow the mission, vision and service standards established by Neighbors Credit Union guide you in everything you do. Provide awesome service to internal and external members, act with integrity, provide trustworthy guidance, make it easy to do business with us, make others feel important, and take personal responsibility in everything you do.Primary FunctionProvides operational support to branches, departments, and members as it pertains to core processing of cards, payment operations, and electronic services. Be a brand ambassador and allow the mission, vision, and service standards established by Neighbors Credit Union to guide you in everything you do. Provide awesome service to internal and external members, act with integrity, provide trustworthy guidance, make it easy to do business with us, make others feel important, and take personal responsibility in everything you do.Responsibilities and Daily Job DutiesManages the Visa DPS Platform to access key insights to optimize authorization rates, promote early cardholder activations, lower fraud related costs and maximize interchange revenues. Make recommendations to Director of Payment & Card Operations for improvements and growth in all areas listed above.Monitor all card types to identify trends and make recommendations on how to grow portfolio.Identify and monitor critical debit card trends to grow and enhance portfolio.Monitors product/service income production for the debit card program and make recommendations when anomalies are discovered, or targeted projections are not met.Responsible for staying abreast of industry and market developments for combating fraud by self directed research, vendor education, webinars, and networking Post daily Debit card exceptions to cardholder accountsReviews Vis DPS contracts and subscriptions that include replacement schedules, budget, targeted income, and monthly expense implications. Make recommendations to the Director of Payment & Card Operations and assist in the preparation of income and expense budgets and approval of bills.Monitor daily debit card reports to identify any fraud trends or activity. Report any suspicious findings to the Director of Payment & Card Operations.Ensures research of daily reports and debit card problems related to member's accounts is completed and assists with inquiries, corrections, changes, and deletions.Ensures reports are reviewed, monitored, and saved daily and monthly for debit card maintenance and transaction activity.Manages processes to complete member file maintenance requests, such as name/address /phone/email changes, restricts usage, replacement cards following Red Flag requirements, travel notes and debit card account closures.Monitor the debit card instant issue program and maintain the card and printer supply inventory. Coordinate delivery to branches with Facilities Department.Ensures that project and goals are met adhering to approved budgets.Completes all monthly, quarterly, and annual reports related to debit card activityAdministration of the debit card processing software, manages roles, user templates and product configurations. Collaborates with the technology department for maintenance, upgrades, system design, interface applications and security. Reviews recommended changes with Director of Payment & Card Operations before approval and/or rollout.Processes incoming and outgoing wire transactions ensuring accuracy, efficiency, and timely input while ensure all fraud prevention actions are taken to prevent losses.Participates in necessary wire compliance training to ensure accurate information is provided to branch staff. Utilizes necessary resources to ensure credit union remains compliant with regulatory changes and enhancements. Recommend and implements alterations or revisions to standard operating policies or procedures on an as-needed basis. Respond to member inquiries and requests.Back up to Credit Card Operations Specialist and Payment Processing Operations Specialist positions.Other duties as assigned. Knowledge Knowledge of credit union operation and credit union philosophy. Possess strong literacy in computer applications, Excel, and Outlook. Knowledge of other Microsoft Office products, including Word, Access, and PowerPoint is preferred. Skills Detail-oriented, neat, and organized requiredAbility to multi-task effectively and accuratelySignificant level of courtesy, tact, and diplomacy is requiredWork requires analytical ability, judgment, and ingenuityAbility to identify and solve or report problemsAbility to prioritize and think and act independently, within guidelines and diversified proceduresAbility to effectively communicate orally and in writing with all levels of management, vendors, members, and coworkersMicrosoft Office; including Word, Excel, Access, Outlook, and Power point. Performance Expectations Life-Changing We take all steps necessary to elevate and empower members to confidently achieve financial wellbeing.We predict and understand the needs and wants of members at all life stages by intentionally observing their behavior, listening intently, asking better questions, and leveraging data.We navigate members through the journey of achieving financial wellbeing by proactively recommending personalized solutions that will impact their lives for the best. Trustworthy We earn our members' trust by continuously building and sharing personal finance expertise, always keeping their interests in mind.We create personal connections with members by greeting them warmly, respecting and engaging them individually, and nurturing their financial wellbeing.We take immediate action and personal ownership to acknowledge, set expectations, and resolve all member needs. Easy We create consistent and seamless experiences when, where and how the member wants to be served by continuously enhancing Neighbors' technical, operational and talent capabilities.We respect members' time by streamlining processes, offering convenient access, and ensuring timely response.We advise and help members navigate financial matters using conversational, easy-to-understand language and tools.RequirementsQualificationsPrefer a minimum of five years of experience in a credit union or other financial institution. Experience with debit card regulations, processing and portfolio growth. EducationHigh school education or GED.RewardsSalary Range: $20.00 - $24.95This position is full time and will be eligible for benefits, and an annual incentive plan.We have excellent opportunities for career advancement and professional development.ScheduleMonday through Friday 8:00 AM - 5:00 PM.Supplemental Pay?NoBenefits (Starting the first of the month following your start date0MedicalDentalVisionLife InsuranceShort Term and Long-Term DisabilityHRA and FSA401(k) with matching contributions.Tuition ReimbursementBirthday Time OffVacation Time OffSick Time Off - Can be used for both employee and family.Paid Parental Leave (Up to 12 weeks) Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Sitting or standing at a workstation for extended periods of time.Working on a computer throughout the dayAbility to listen and focus for long periods of timeAbility to lift up to 10 pounds Reasonable accommodation can be made to enable those with disabilities to perform the described essential functions. Work Environment While performing the duties of this job, the employee is occassionally exposed to changes in climate and temperature. The noise level in the work environment is usually quiet to moderateSalary Description $20.00 - $24.95