Diverse Lynx
Contact Center Architect
Diverse Lynx, Edison, New Jersey, us, 08818
Role:- Contact Center ArchitectLocation- Edison, NJ - Onsite roles/No RemoteDuration- Fulltime/Permanent
Job DescriptionFor Contact Center ArchitectSolution design and implementation experience in Cloud Contact Center such as Five9, NICE CXone, Genesys Cloud.At least one year of experience in Cloud Contact Center design and implementation.Ability to layout design approach for integrating Cloud Contact Center with Enterprise Business Applications.Ability to conduct solution reviews with customer's leadership team and Architecture Board.Ability to design the solution in compliance with customer's security standards.Ability to callout risks if any in the early stage of the project.Ability to mentor or guide implementation team.Design - Accountable IT team member for cloud contact center (CCaaS) architecture and standards development.Creating approach to Configure inbound phone numbers (National tollfree and DID numbers), Configure Caller ID display for outbound callsReview of BYOC (Bring Your Own Carrier) trunks for inbound and outbound voiceCollaborate with integration partners for setting up SIP trunk over internet.PI consultancy for Customer to enable Live Chat links on the web portals and appsResponsible for leadership and delivery of project-based assignments that encompass system architecture, proof-of-concept and deploymentStrong customer relationship skills and willingness to lead customers through successful challenging projects which includes estimating, scoping, and writing effective statements of work that clearly set expectations and limit risk.Develop and implement Use casesStrategy for Go-live support and stabilization.Help in reviewing performance and capacity requests as well as design solution resolution.
Regards:Kapil BansalDiverse Lynx LLC | 300 Alexander Park| Suite #200| Princeton , NJ 08540Office: +732-452-1006 Ext 362Email: Kapil.bansal@diverselynx.com | URL: http://www.diverselynx.com
Job DescriptionFor Contact Center ArchitectSolution design and implementation experience in Cloud Contact Center such as Five9, NICE CXone, Genesys Cloud.At least one year of experience in Cloud Contact Center design and implementation.Ability to layout design approach for integrating Cloud Contact Center with Enterprise Business Applications.Ability to conduct solution reviews with customer's leadership team and Architecture Board.Ability to design the solution in compliance with customer's security standards.Ability to callout risks if any in the early stage of the project.Ability to mentor or guide implementation team.Design - Accountable IT team member for cloud contact center (CCaaS) architecture and standards development.Creating approach to Configure inbound phone numbers (National tollfree and DID numbers), Configure Caller ID display for outbound callsReview of BYOC (Bring Your Own Carrier) trunks for inbound and outbound voiceCollaborate with integration partners for setting up SIP trunk over internet.PI consultancy for Customer to enable Live Chat links on the web portals and appsResponsible for leadership and delivery of project-based assignments that encompass system architecture, proof-of-concept and deploymentStrong customer relationship skills and willingness to lead customers through successful challenging projects which includes estimating, scoping, and writing effective statements of work that clearly set expectations and limit risk.Develop and implement Use casesStrategy for Go-live support and stabilization.Help in reviewing performance and capacity requests as well as design solution resolution.
Regards:Kapil BansalDiverse Lynx LLC | 300 Alexander Park| Suite #200| Princeton , NJ 08540Office: +732-452-1006 Ext 362Email: Kapil.bansal@diverselynx.com | URL: http://www.diverselynx.com