Bruker
Service Support Engineer (m/f/d)
Bruker, Grantsboro, North Carolina, United States, 28529
Visin General:
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. As one of the worlds leading analytical instrumentation companies, Bruker develops high-performance scientific instruments and high-value analytical and diagnostic solutions that enable scientists to explore life and materials at molecular, cellular, and microscopic levels. We have been driving innovation in analytical instrumentation for 60 years and today, Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and a strong reputation among its customers. Worldwide, more than 9,700 employees are working on this permanent challenge at over 90 locations on all continents.
The function of the
Service Support Engineer
is to provide hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding, and customer support in respect of the companys products. The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective, and focused solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company. Working as a member of the Service Team involved in support, installation, maintenance, and all other service and solution support tasks of our range of instrumentation.Responsabilidades:Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosisFamiliarisation with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factoryLiaise with customers and colleagues in the site planning process prior to installationInspect, install, set up, test, and achieve specifications of systems and accessories at customers sites, and deliver basic operator trainingCarry out breakdown and planned maintenance at customers sitesCarry out procedures necessary to validate systems to certifiable standardsProvide technical input to the sales team in non-routine sales casesFrequent travel within Spain and Portugal. Some travel to customer sites abroad is also expected, especially within Europe
Calificaciones:PersonalOutgoing and good at building relationships through inspiring trust and confidenceA professional image and a very high standard of personal presentationSelf-motivation and a willingness to work with others towards a shared goalThe ability to contribute to a team effort, yet to accept responsibility for an individual role within the teamExcel at continual learning in a rapidly advancing technological area.QualificationsA tertiary level qualification in electrical or electronic engineering, degree in chemistry or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience in the Chromatography and Mass Spectrometry fieldSpecial acquired knowledge in the techniques GC, LC, MS Triple Quadrupole, QTOF and Maldi TOF MS will be an advantageA solid technical or scientific background gained in industry or academiaA current driving license valid in Spain and PortugalNo visa restriction preventing from travel in the USA or EU.Skills and ExperienceCapacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operationAbility to diagnose causes of malfunction and to actively resolve customers service problemsGood computer literacy, including familiarity with data system hardware and industry standard operating systemsAbility to communicate effectively at all levels with good spoken and written EnglishSpanish as a native language. Other European languages will be a plus.
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. As one of the worlds leading analytical instrumentation companies, Bruker develops high-performance scientific instruments and high-value analytical and diagnostic solutions that enable scientists to explore life and materials at molecular, cellular, and microscopic levels. We have been driving innovation in analytical instrumentation for 60 years and today, Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and a strong reputation among its customers. Worldwide, more than 9,700 employees are working on this permanent challenge at over 90 locations on all continents.
The function of the
Service Support Engineer
is to provide hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding, and customer support in respect of the companys products. The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective, and focused solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company. Working as a member of the Service Team involved in support, installation, maintenance, and all other service and solution support tasks of our range of instrumentation.Responsabilidades:Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosisFamiliarisation with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factoryLiaise with customers and colleagues in the site planning process prior to installationInspect, install, set up, test, and achieve specifications of systems and accessories at customers sites, and deliver basic operator trainingCarry out breakdown and planned maintenance at customers sitesCarry out procedures necessary to validate systems to certifiable standardsProvide technical input to the sales team in non-routine sales casesFrequent travel within Spain and Portugal. Some travel to customer sites abroad is also expected, especially within Europe
Calificaciones:PersonalOutgoing and good at building relationships through inspiring trust and confidenceA professional image and a very high standard of personal presentationSelf-motivation and a willingness to work with others towards a shared goalThe ability to contribute to a team effort, yet to accept responsibility for an individual role within the teamExcel at continual learning in a rapidly advancing technological area.QualificationsA tertiary level qualification in electrical or electronic engineering, degree in chemistry or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience in the Chromatography and Mass Spectrometry fieldSpecial acquired knowledge in the techniques GC, LC, MS Triple Quadrupole, QTOF and Maldi TOF MS will be an advantageA solid technical or scientific background gained in industry or academiaA current driving license valid in Spain and PortugalNo visa restriction preventing from travel in the USA or EU.Skills and ExperienceCapacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operationAbility to diagnose causes of malfunction and to actively resolve customers service problemsGood computer literacy, including familiarity with data system hardware and industry standard operating systemsAbility to communicate effectively at all levels with good spoken and written EnglishSpanish as a native language. Other European languages will be a plus.