PsiQuantum
IT Helpdesk Support Specialist
PsiQuantum, Stanford, California, United States, 94305
We believe quantum computing will change everything. It will have the power to transform the foundations of giant industries that rely on intensive computation. PsiQuantum is on a mission to build the world's first useful quantum computer, capable of delivering these transformative results.We know that means it will need 1 million qubits, error correction, a scalable architecture and a data center footprint.
By harnessing the laws of quantum physics, quantum computers can provide exponential performance increases over today's most powerful supercomputers, offering the potential for extraordinary advances across a broad range of industries including climate, energy, healthcare, pharmaceuticals, finance, agriculture, transportation, materials design, and many more.
PsiQuantum is uniquely positioned to deliver on the promise of quantum computing years earlier than our competitors. Our architecture is based on photonics which gives us the ability to produce our components using existing high-volume semiconductor manufacturing processes, the same processes that are today producing billions of chips for telecom and consumer electronics applications. Since photons don't feel heat, we can take advantage of existing cryogenic cooling systems, the kind that have been operating at facilities like the Stanford Linear Accelerator (SLAC). And because photons are in fact light, they can move between subsystems at tremendous speed using standard fiber connectivity.
Our team is building a utility scale quantum computer and the software tools needed to build fault tolerant quantum applications. We're a highly motivated and collaborative group focused on a singular goal - building the world's first useful quantum computer on the fastest path possible.
There's much more work to be done and we are looking for exceptional talent to join us on this extraordinary journey!
Job Summary:
We are seeking a motivated and customer-focused IT Helpdesk Support Specialist to join our dynamic team. In this role, you will be the first point of contact for internal users experiencing technical issues, providing expert guidance and solutions to ensure seamless operations. Your responsibilities will include diagnosing and troubleshooting hardware and software problems and assisting with network connectivity.
The ideal candidate will have excellent communication skills, a solid understanding of IT systems, and the ability to work collaboratively to resolve issues efficiently. This role involves managing the helpdesk queue, prioritizing and responding to tickets, and providing solutions to maintain smooth IT operations.
Responsibilities:
Proficiency in Excel and high-level data analysis for audits.
Proven team player with the ability to work effectively across departments, sites, and time zones.
Ability to work with C-Level Executives.
Excellent verbal and written communication skills with the ability to communicate effectively to a variety of audiences, including executive team members.
Strong critical thinking, creative, innovative, analytical, and detail-oriented problem-solving skills.
Ability to work independently with limited direction.
Excellent notetaking and documentation skills.
Familiarity with working in a lab environment.
Demonstrated ability to juggle multiple priorities and deliver against a schedule.
Ability to contribute to a fast-moving start-up environment.
Manage Helpdesk Queue:
Monitor and manage the helpdesk ticketing system.
Prioritize and assign tickets based on urgency and impact.
Ensure timely resolution of tickets to meet service level agreements (SLAs).
Technical Support:
Provide first-line support for hardware, software, and network issues for all users.
Provide personalized and high-priority IT support to C-level executives, addressing their technical issues promptly and efficiently to ensure seamless daily operations.
Diagnose and troubleshoot technical problems.
User Assistance:
Respond to user inquiries and provide technical guidance.
Assist C-level executives with non-technical and technical setup, configuration, and troubleshooting of their devices and applications, ensuring secure and reliable access to essential tools and services.
Train users on IT systems and tools.
Document solutions and create user guides for common issues.
Collaboration:
Work closely with other IT team members to resolve complex issues.
Communicate effectively with users and stakeholders.
Participate in IT projects and initiatives.
Documentation:
Maintain accurate records of support activities and resolutions.
Create and update technical documentation and knowledge base articles.
Track hardware and software inventory.
Continuous Improvement:
Identify opportunities to improve helpdesk processes and efficiency.
Stay updated with the latest technology trends and best practices.
Provide feedback and suggestions to enhance IT support services.
Skills, and Abilities:
Strong understanding of IT systems and infrastructure.
Proficiency in managing helpdesk ticketing systems.
Excellent troubleshooting and problem-solving skills.
Familiarity with Microsoft Office 365 administration.
Knowledge of network troubleshooting (DNS, VPN, static IP).
Ability to communicate effectively with technical and non-technical users.
Strong organizational and time management skills.
Ability to work independently and as part of a team.
Experience with asset management and inventory control.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
2+ years of experience in IT support or helpdesk roles.
Relevant certifications (e.g., CompTIA A+, CompTIA Network+ or similar)
Role Expectations:
Full-time position with occasional after-hours support as required.
Ability to lift 50 lbs and move IT equipment as necessary.
This position is on-site 5-days a week.
If you are a dedicated IT professional with a passion for helping users and solving technical issues, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our IT operations!
PsiQuantum provides equal employment opportunity for all applicants and employees. PsiQuantum does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable laws.
Note: PsiQuantum will only reach out to you using an official PsiQuantum email address and will never ask you for bank account information as part of the interview process. Please report any suspicious activity to
recruiting@psiquantum.com
.
We are not accepting unsolicited resumes from employment agencies.The range below reflects the minimum and maximum target range for new hire base salary across all US locations. Actual compensation may vary outside of this range and is dependent on various factors including but not limited to a candidate's qualifications including relevant education and training, competencies, experience, geographic location, and business needs. Base pay is only one part of the total compensation package. Full time roles are eligible for equity and benefits. Base pay is subject to change and may be modified in the future.
For a fully qualified candidate, the expected base pay range is:Base Pay Range $76,000—$100,000 USD
By harnessing the laws of quantum physics, quantum computers can provide exponential performance increases over today's most powerful supercomputers, offering the potential for extraordinary advances across a broad range of industries including climate, energy, healthcare, pharmaceuticals, finance, agriculture, transportation, materials design, and many more.
PsiQuantum is uniquely positioned to deliver on the promise of quantum computing years earlier than our competitors. Our architecture is based on photonics which gives us the ability to produce our components using existing high-volume semiconductor manufacturing processes, the same processes that are today producing billions of chips for telecom and consumer electronics applications. Since photons don't feel heat, we can take advantage of existing cryogenic cooling systems, the kind that have been operating at facilities like the Stanford Linear Accelerator (SLAC). And because photons are in fact light, they can move between subsystems at tremendous speed using standard fiber connectivity.
Our team is building a utility scale quantum computer and the software tools needed to build fault tolerant quantum applications. We're a highly motivated and collaborative group focused on a singular goal - building the world's first useful quantum computer on the fastest path possible.
There's much more work to be done and we are looking for exceptional talent to join us on this extraordinary journey!
Job Summary:
We are seeking a motivated and customer-focused IT Helpdesk Support Specialist to join our dynamic team. In this role, you will be the first point of contact for internal users experiencing technical issues, providing expert guidance and solutions to ensure seamless operations. Your responsibilities will include diagnosing and troubleshooting hardware and software problems and assisting with network connectivity.
The ideal candidate will have excellent communication skills, a solid understanding of IT systems, and the ability to work collaboratively to resolve issues efficiently. This role involves managing the helpdesk queue, prioritizing and responding to tickets, and providing solutions to maintain smooth IT operations.
Responsibilities:
Proficiency in Excel and high-level data analysis for audits.
Proven team player with the ability to work effectively across departments, sites, and time zones.
Ability to work with C-Level Executives.
Excellent verbal and written communication skills with the ability to communicate effectively to a variety of audiences, including executive team members.
Strong critical thinking, creative, innovative, analytical, and detail-oriented problem-solving skills.
Ability to work independently with limited direction.
Excellent notetaking and documentation skills.
Familiarity with working in a lab environment.
Demonstrated ability to juggle multiple priorities and deliver against a schedule.
Ability to contribute to a fast-moving start-up environment.
Manage Helpdesk Queue:
Monitor and manage the helpdesk ticketing system.
Prioritize and assign tickets based on urgency and impact.
Ensure timely resolution of tickets to meet service level agreements (SLAs).
Technical Support:
Provide first-line support for hardware, software, and network issues for all users.
Provide personalized and high-priority IT support to C-level executives, addressing their technical issues promptly and efficiently to ensure seamless daily operations.
Diagnose and troubleshoot technical problems.
User Assistance:
Respond to user inquiries and provide technical guidance.
Assist C-level executives with non-technical and technical setup, configuration, and troubleshooting of their devices and applications, ensuring secure and reliable access to essential tools and services.
Train users on IT systems and tools.
Document solutions and create user guides for common issues.
Collaboration:
Work closely with other IT team members to resolve complex issues.
Communicate effectively with users and stakeholders.
Participate in IT projects and initiatives.
Documentation:
Maintain accurate records of support activities and resolutions.
Create and update technical documentation and knowledge base articles.
Track hardware and software inventory.
Continuous Improvement:
Identify opportunities to improve helpdesk processes and efficiency.
Stay updated with the latest technology trends and best practices.
Provide feedback and suggestions to enhance IT support services.
Skills, and Abilities:
Strong understanding of IT systems and infrastructure.
Proficiency in managing helpdesk ticketing systems.
Excellent troubleshooting and problem-solving skills.
Familiarity with Microsoft Office 365 administration.
Knowledge of network troubleshooting (DNS, VPN, static IP).
Ability to communicate effectively with technical and non-technical users.
Strong organizational and time management skills.
Ability to work independently and as part of a team.
Experience with asset management and inventory control.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
2+ years of experience in IT support or helpdesk roles.
Relevant certifications (e.g., CompTIA A+, CompTIA Network+ or similar)
Role Expectations:
Full-time position with occasional after-hours support as required.
Ability to lift 50 lbs and move IT equipment as necessary.
This position is on-site 5-days a week.
If you are a dedicated IT professional with a passion for helping users and solving technical issues, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our IT operations!
PsiQuantum provides equal employment opportunity for all applicants and employees. PsiQuantum does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable laws.
Note: PsiQuantum will only reach out to you using an official PsiQuantum email address and will never ask you for bank account information as part of the interview process. Please report any suspicious activity to
recruiting@psiquantum.com
.
We are not accepting unsolicited resumes from employment agencies.The range below reflects the minimum and maximum target range for new hire base salary across all US locations. Actual compensation may vary outside of this range and is dependent on various factors including but not limited to a candidate's qualifications including relevant education and training, competencies, experience, geographic location, and business needs. Base pay is only one part of the total compensation package. Full time roles are eligible for equity and benefits. Base pay is subject to change and may be modified in the future.
For a fully qualified candidate, the expected base pay range is:Base Pay Range $76,000—$100,000 USD