Implementation Onboarding Specialist II

JOB REQUIREMENTS: POSITION SUMMARYIGEN, a division of U.S. Venture, is a fast-growing technology company and we're growing our on-boarding team We have developed solutions that function across numerous industries for data preparation, analysis and processing. Our team excels at thinking outside the box to design efficient yet robust tools bringing innovation to life. As an Onboarding Specialist, you will be responsible for assisting external clients in the onboarding of technical systems, software, hardware or solutions. JOB RESPONSIBILITIES Defines and manages the scope of the project lifespan Automates client's tax compliance processes using ComplyIQ software and SQL Utilize and design ComplyIQ workflows to increase speed, accuracy, and scalability of client's business Integrates large structured and unstructured datasets into SQL Server Develops data structures to collect, organize, cleanse, and standardize data Solutions complex data integrity issues in heavily regulated industries Routinely interfaces with IGEN clients and internal teams to solution complex problems Provides training, analysis, and documentation to IGEN clients Provides post-production support to IGEN clients Builds and maintains client relationships by providing outstanding client experience May be involved in pre-sale demonstrations, proof of concepts, or scoping of onboarding projects Accountable for accurate tracking and reporting billable project hours QUALIFICATIONS 2 years of customer onboarding or related customer-facing experience required Prior experience working with SQL, including experience with queries, stored procedures, joins and functions Associates or Bachelor's degree in IT or relevant technical field preferred Excellent written and verbal skills to communicate with internal teams and external clients Ability to concisely communicates complicated IT concepts to non-technical end-users Ability to provide efficient, timely, dependable, and courteous service to customers Ability to comprehend and analyze data and documents Strong organizational and analytical skills Strong work ethic and capability to thrive alone and in a team environment Ability to troubleshoot and resolve issues independently with little supervision Innate willingness to learn Able to apply technical expertise and experience to current processes and develop new ones Able to work on multiple different projects at a time U.S For full info follow application link. Our company is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101. APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/E09C4D51396142F6