Software Support Specialist - Public Safety

Our disability and benefits solutions help programs and agencies quickly get benefits into the hands of those who need it most, all while lowering cost and streamlining the process.Public sector agencies manage a variety of complex, mission-critical tasks each day from monitoring the city budget and generating payroll for municipal employees to collecting revenues from citizens and generating utility bills. Our ERP financial solutions are designed to manage public sector core business functions no matter the size or complexity of the organization from small towns to large cities and counties.Tylers public safety solutions improve situation awareness and enhance safety and productivity for public safety professionals. Weve drawn from our extensive experience to design, develop, deliver and support integrated software solutions to meet each agencys unique needs.**Software Support Specialist - Public Safety**In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.**Responsibilities*** Provide high-quality phone and email support of Tylers New World Public Safety software applications* Perform extensive troubleshooting of key software and hardware components to closure* Take ownership of technical incidents and coordinate resolution with product development team when necessary* Replication of complex customer issues* Train customers in system operation and software functionality**Qualifications*** General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases* Readiness to learn new technologies at lightning speed* Commitment to providing an exceptional experience to our customers* Flexibility to work various shifts to cover our core hours: Monday Friday 8AM - 9PM* SQL Experience highly preferred******Location**Troy, Michigan**Great Place to Work & Grow Your Career**Tyler is continually recognized as a great workplace locally and nationally.**Taking Care of You & Your Family**Your health and well-being are important to us. Thats why we invest in our team members by offering competitive benefits to support their health and financial wellness.*Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.*Requisition Number:2021-502INDPSTyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. **Meaningful Work, Valuable Benefits**To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.