Oracle
Data Center Technician (JoinOCI-Ns2)
Oracle, Phoenix, Arizona, United States, 85003
Job Description
As an Oracle Data Center Engineer, you will be the technical liaison between the technology teams and the Data Center Environment and will be key in maintaining the Operational run aspects. You will be supporting our growth path and will be recognized as a ‘technical expert’ with a focus on core Data Center infrastructure. You will troubleshoot and solve all but the most complex infrastructure issues. As a pragmatic problem solver on a wide range of Data Center environment and systems you understand which issues to escalate to the appropriate resolver groups. You will proactively monitor the customer environment by checking system error logs, monitoring ticket queues and consulting with other groups involved in maintaining the environments. You will make recommendations to resolve system errors and performance issues and take corrective actions. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification.
You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Ideally we are seeking someone from a reputable Cloud provider and are also open to receiving applications from Tier 1 Data Center colocation providers. This would suit an individual who is able add significant value based on existing experience whilst evolving their career upstream into Cloud Services .
Qualifications:
Ability to obtain and maintain a security clearance
Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience.
3-8 years of experience, primarily in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems)
3-8 years of incident management responding to electrical and mechanical failures with a focus on incident resolution and lessons learned.
Must have demonstrated expertise in two or more of these areas:
Power Capacity allocation – high and low density racks
Incident management and resolution on outages
Systems administration (Linux and/or Windows Servers)
Networking (DNS, TCP/IP)
You should also be able to demonstrate
A solid level understanding of data center design, commissioning and operations best practices and ensures their application
Examples of process improvement execution
Examples of a drive to dig into the details of a system or process to solve customer problems
Excellent oral and written communication skills
Strong Adherence to Process and be process champion
Strong influencing skills
Ability to work independently, with little direct management Experience supporting large, Enterprise customers in an Operations environment
Career Level - IC3
Responsibilities
Ideal candidates would be required to:
Maintain a flexible schedule to include the possibility of working 2nd or 3rd shift hours
Understand the design and functionality of the Data Centers within your assigned Region
Provide audits for power and mechanical capacity or upgrades.
Work with internal teams to trouble shoot problems and conduct Root Cause Analysis (RCA) and Corrective Action (CA) for design related problems.
Work with local colocation companies to understand and coordinate site utility requirements
Provide after-hours support as needed
Work with project teams/colocation partners to properly test and validate installation, operation, and performance of electrical/mechanical systems.
Support of Operations including failure mode and root cause analysis, maintenance and troubleshooting support, best practices, maintenance initiatives and operating procedure review
Maintain all technical documentation regarding corporate data centers, this includes procedures for the operations.Work with Regional leaders and other business leaders to manage projects, optimize performance and improve the reliability and efficiency of the collocation, leased and owned data centre. infrastructure electrical and mechanical systems.
Participate in operational reviews to collect and analyze technical data to identify and resolve existing reliability and availability concerns.
Provide Subject matter Expert resource to identify and resolve resiliency, reliability and availability risks globally.
Oversee the Issue intake, Evaluation, and Resolution Process for the review of collocation, leased and owned data centre builds issues with focus on providing quality improvement recommendations.
Interface with internal data centre design teams, server hardware teams, environmental health and safety teams to promote standards that maintain consistency and reliability in services delivered
Be recognized as the technical expert within the group as well as within other teams.
Be positive and always offer creative, out of the box solutions.
Employment for all candidates is contingent upon pass a background check.
Minimal travel required.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $31.30 to $67.93 per hour; from $65,100 to $141,300 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
As an Oracle Data Center Engineer, you will be the technical liaison between the technology teams and the Data Center Environment and will be key in maintaining the Operational run aspects. You will be supporting our growth path and will be recognized as a ‘technical expert’ with a focus on core Data Center infrastructure. You will troubleshoot and solve all but the most complex infrastructure issues. As a pragmatic problem solver on a wide range of Data Center environment and systems you understand which issues to escalate to the appropriate resolver groups. You will proactively monitor the customer environment by checking system error logs, monitoring ticket queues and consulting with other groups involved in maintaining the environments. You will make recommendations to resolve system errors and performance issues and take corrective actions. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification.
You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Ideally we are seeking someone from a reputable Cloud provider and are also open to receiving applications from Tier 1 Data Center colocation providers. This would suit an individual who is able add significant value based on existing experience whilst evolving their career upstream into Cloud Services .
Qualifications:
Ability to obtain and maintain a security clearance
Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience.
3-8 years of experience, primarily in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems)
3-8 years of incident management responding to electrical and mechanical failures with a focus on incident resolution and lessons learned.
Must have demonstrated expertise in two or more of these areas:
Power Capacity allocation – high and low density racks
Incident management and resolution on outages
Systems administration (Linux and/or Windows Servers)
Networking (DNS, TCP/IP)
You should also be able to demonstrate
A solid level understanding of data center design, commissioning and operations best practices and ensures their application
Examples of process improvement execution
Examples of a drive to dig into the details of a system or process to solve customer problems
Excellent oral and written communication skills
Strong Adherence to Process and be process champion
Strong influencing skills
Ability to work independently, with little direct management Experience supporting large, Enterprise customers in an Operations environment
Career Level - IC3
Responsibilities
Ideal candidates would be required to:
Maintain a flexible schedule to include the possibility of working 2nd or 3rd shift hours
Understand the design and functionality of the Data Centers within your assigned Region
Provide audits for power and mechanical capacity or upgrades.
Work with internal teams to trouble shoot problems and conduct Root Cause Analysis (RCA) and Corrective Action (CA) for design related problems.
Work with local colocation companies to understand and coordinate site utility requirements
Provide after-hours support as needed
Work with project teams/colocation partners to properly test and validate installation, operation, and performance of electrical/mechanical systems.
Support of Operations including failure mode and root cause analysis, maintenance and troubleshooting support, best practices, maintenance initiatives and operating procedure review
Maintain all technical documentation regarding corporate data centers, this includes procedures for the operations.Work with Regional leaders and other business leaders to manage projects, optimize performance and improve the reliability and efficiency of the collocation, leased and owned data centre. infrastructure electrical and mechanical systems.
Participate in operational reviews to collect and analyze technical data to identify and resolve existing reliability and availability concerns.
Provide Subject matter Expert resource to identify and resolve resiliency, reliability and availability risks globally.
Oversee the Issue intake, Evaluation, and Resolution Process for the review of collocation, leased and owned data centre builds issues with focus on providing quality improvement recommendations.
Interface with internal data centre design teams, server hardware teams, environmental health and safety teams to promote standards that maintain consistency and reliability in services delivered
Be recognized as the technical expert within the group as well as within other teams.
Be positive and always offer creative, out of the box solutions.
Employment for all candidates is contingent upon pass a background check.
Minimal travel required.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $31.30 to $67.93 per hour; from $65,100 to $141,300 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer