Insight Global
JR Software Support Specialist
Insight Global, Johnston, Iowa, United States, 50131
* Resolve Tier 1 level security requests, perform cache refreshes, update data through software tools.* Perform Tier 2 level investigation and troubleshooting of proprietary research software.* Record troubleshooting steps and resolution details in Atlassian Jira Service Desk.* Learn proprietary research processes and systems to provide software solutions.* Manage and update knowledgebase articles* Perform UAT and smoke testing prior to software deployment* Develop and implement deployment plans for new software tools including writing technical documentation, creating training videos, and presenting live training demos
Pay range for this position is between $30 - $40 per hour
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .* Resolve Tier 1 level security requests, perform cache refreshes, update data through software tools.
* Perform Tier 2 level investigation and troubleshooting of proprietary research software.
* Record troubleshooting steps and resolution details in Atlassian Jira Service Desk.
* Learn proprietary research processes and systems to provide software solutions.
* Manage and update knowledgebase articles
* Perform UAT and smoke testing prior to software deployment
* Develop and implement deployment plans for new software tools including writing technical documentation, creating training videos, and presenting live training demos
Pay range for this position is between $30 - $40 per hour
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .* Resolve Tier 1 level security requests, perform cache refreshes, update data through software tools.
* Perform Tier 2 level investigation and troubleshooting of proprietary research software.
* Record troubleshooting steps and resolution details in Atlassian Jira Service Desk.
* Learn proprietary research processes and systems to provide software solutions.
* Manage and update knowledgebase articles
* Perform UAT and smoke testing prior to software deployment
* Develop and implement deployment plans for new software tools including writing technical documentation, creating training videos, and presenting live training demos