Cynet Systems
Senior Desktop Technician Support Analyst
Cynet Systems, Richmond, Virginia, United States, 23214
Job Description:
Provides on-site and virtual technical support for VTC conferences and other web conferencing platforms, troubleshooting AV/VTC issues and audio/video. conferencing-related issues working directly with customers as well as other internal technical resources.Schedules set up, and monitors point-to-point, multi-point, dry run, and ad-hoc audio/video conferences.Performs video camera, live stream, and audio recordings.Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences.Sets up and operates audio systems for live events and ceremonies, and assists video production.Conducts site surveys to establish AV/VTC equipment customer requirements.Sets up and installs permanently installed conference room displays and video conferencing equipment.Perform administrative tasks such as inventory tracking, checklists, forms, etc.Provides on-site and virtual desktop support for in-house Electronic Bulletin Board computers.Due to the nature of the job the candidate should be able to lift 50 pounds with assistanceThe job requires some travel and overnight stays.
Provides on-site and virtual technical support for VTC conferences and other web conferencing platforms, troubleshooting AV/VTC issues and audio/video. conferencing-related issues working directly with customers as well as other internal technical resources.Schedules set up, and monitors point-to-point, multi-point, dry run, and ad-hoc audio/video conferences.Performs video camera, live stream, and audio recordings.Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences.Sets up and operates audio systems for live events and ceremonies, and assists video production.Conducts site surveys to establish AV/VTC equipment customer requirements.Sets up and installs permanently installed conference room displays and video conferencing equipment.Perform administrative tasks such as inventory tracking, checklists, forms, etc.Provides on-site and virtual desktop support for in-house Electronic Bulletin Board computers.Due to the nature of the job the candidate should be able to lift 50 pounds with assistanceThe job requires some travel and overnight stays.