SentriLock
Deskside Support Specialist
SentriLock, Union, Kentucky, United States, 41091
Job Type
Full-time
Description
Analyze, prioritize, and timely resolve help desk tickets across multiple technologies.
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.Operating systems troubleshooting, installation, patching and upgrades including Apple OSX and Microsoft WindowsNew employee set up and termination management.Create and Manage Active Directory, Azure Active Directory user profiles an passwords.Manage two-factor security authentication access for third-party tools slack, zoom, office.Microsoft 365 product suite installation, configuration, and troubleshooting and support.Azure (Entra) management of user groups, distribution lists, licenses access.Install, support, troubleshoot internal applications.Research and knowledge of security issues related to operating systems and patching.Mange and support threat detection applications such as Microsoft Defender and Malware Bytes.Effectively configure and manage computer device baseline and security profiles using Microsoft Intune and Pulseway.Basic VOIP phone troubleshootingAssess criticality of urgent after hours (including weekends) hardware and assesses issues and respond within 4-6 hoursServe as technical liaison for general hardware and software support
Inventory management and tracking of all end-user company devices which includes physical control of assigned computer assetsEnsure all effort and tasks are captured in an official Jira Service Desk requestComputer and printer hardware support and repair and vendor warranty managementEffective and prompt use of the latest communication tools and methods to assist all staff local and remote (Ex IM, Phone, Mobile, Video chat, etc)Identify, research, procure, and purchase new and existing employee hardware through to completion of delivery and setupRequirements
2+ Years Deskside end-user technical support experience Required1+ Years Microsoft Desktop OS, Office, Outlook, Updates Support Required1+ Years General Software Support (Antivirus, User Apps, Updates) Required1+ Years Apple/Mac basic troubleshooting experience Required1+ Years Basic network troubleshooting experience Required
Full-time
Description
Analyze, prioritize, and timely resolve help desk tickets across multiple technologies.
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.Operating systems troubleshooting, installation, patching and upgrades including Apple OSX and Microsoft WindowsNew employee set up and termination management.Create and Manage Active Directory, Azure Active Directory user profiles an passwords.Manage two-factor security authentication access for third-party tools slack, zoom, office.Microsoft 365 product suite installation, configuration, and troubleshooting and support.Azure (Entra) management of user groups, distribution lists, licenses access.Install, support, troubleshoot internal applications.Research and knowledge of security issues related to operating systems and patching.Mange and support threat detection applications such as Microsoft Defender and Malware Bytes.Effectively configure and manage computer device baseline and security profiles using Microsoft Intune and Pulseway.Basic VOIP phone troubleshootingAssess criticality of urgent after hours (including weekends) hardware and assesses issues and respond within 4-6 hoursServe as technical liaison for general hardware and software support
Inventory management and tracking of all end-user company devices which includes physical control of assigned computer assetsEnsure all effort and tasks are captured in an official Jira Service Desk requestComputer and printer hardware support and repair and vendor warranty managementEffective and prompt use of the latest communication tools and methods to assist all staff local and remote (Ex IM, Phone, Mobile, Video chat, etc)Identify, research, procure, and purchase new and existing employee hardware through to completion of delivery and setupRequirements
2+ Years Deskside end-user technical support experience Required1+ Years Microsoft Desktop OS, Office, Outlook, Updates Support Required1+ Years General Software Support (Antivirus, User Apps, Updates) Required1+ Years Apple/Mac basic troubleshooting experience Required1+ Years Basic network troubleshooting experience Required