HealthXL, LLC
Office Assistant - Tampa
HealthXL, LLC, Tampa, Florida, us, 33646
Office Assistant -
Job Description
Updated 09.06.2024
www.gotohealthxl.com/careers
Overview
HealthXL provides Virtual Care Services, specifically Chronic Care Management (CCM) and Remote Patient Monitoring (RPM), in accordance with CMS guidelines. The Office Assistant (OA) is responsible for answering incoming calls using a multi-line phone while maintaining efficient day-to-day operations of the office. The OA is the primary point of contact for physical security of the office and maintenance. This
full-time, in-office
role reports to the Director of Talent Success and is based in Tampa, Florida.
Responsibilities
Incoming Calls OperatorAnswers and directs phone calls in a timely and polite manner using multi-line phoneMaintains answer rate of 95% during business hoursReturns missed calls within 1 business hour and handles appropriatelyTakes and forwards thorough messages when unable to connect caller as requestedVerifies and reports monthly call statistics using 8x8 AnalyticsOffice Operations
Manages entry door alarm codesPrimary contact for all office related product and services vendors (e.g., alarm, office equipment, water, deliveries, and subscriptions)Checks mailbox daily, and processes mail as appropriateReviews and approves all office related bills; scans, and forwards to A/P contact for paymentEnsures annual inspection of fire alarm is performed by Fire DepartmentChanges furnace filters monthlyMaintains inventory of and orders office supplies as needed. Ensures reasonable stock is on hand at all timesEnsures office keys are issued to team members as needed and accounted for. Has new keys made as necessaryEnsures keys, and office equipment are returned immediately by terminated employees, and alarm codes are changedEnsures new hire's office areas are set up and ready by start dateEnsures weekly office trash removalOperational Support
Tracks, orders, and maintains adequate inventory of computer equipment (monitors, headsets, mice, cables, etc.) for all employees (remote and onsite)Creates shipping labels (FedEx/USPS), drops boxes/envelopes at facility or arranges for pick up, ensuring on-time deliverySchedules candidate interviews and sends assessmentsFacilitates Onboarding tasks for all new hires and ensures information is kept up-to-dateTracks birthdays and prepares birthday cards for signature & mailingKeeps employee contact list updated, including FT/PT classificationsKeeps personal info list updated, including current home addressMaintains list of clinical credentials; tracks active/valid statusCoordinates ordering and mailing of holiday gifts to all employeesOrders business cards for new hires and reordersSends travel profiles to new hires, and candidates, ensures travel arranged by JD travel department (Margie)Sends rewards and recognitions to recipients as requested by managementQualifications
Demonstrates iCARE values: Integrity, Growth, ExcellencePrior customer service experience handling high volume of incoming calls.Excellent communication skills and phone etiquetteDemonstrates empathy when speaking with patientsPrior experience in an office role, preferably with diverse responsibilitiesAbility to handle multiple competing priorities, manage inventories, and track due datesProficient use of Microsoft Office Suite (Excel/Word/Outlook)Benefits
Competitive pay with regular increasesMedical/Dental/Eye Insurance - Great coverage, low premiumsEarn 80 hours PTO annually11 paid holidays401(k)Life Insurance
Job Description
Updated 09.06.2024
www.gotohealthxl.com/careers
Overview
HealthXL provides Virtual Care Services, specifically Chronic Care Management (CCM) and Remote Patient Monitoring (RPM), in accordance with CMS guidelines. The Office Assistant (OA) is responsible for answering incoming calls using a multi-line phone while maintaining efficient day-to-day operations of the office. The OA is the primary point of contact for physical security of the office and maintenance. This
full-time, in-office
role reports to the Director of Talent Success and is based in Tampa, Florida.
Responsibilities
Incoming Calls OperatorAnswers and directs phone calls in a timely and polite manner using multi-line phoneMaintains answer rate of 95% during business hoursReturns missed calls within 1 business hour and handles appropriatelyTakes and forwards thorough messages when unable to connect caller as requestedVerifies and reports monthly call statistics using 8x8 AnalyticsOffice Operations
Manages entry door alarm codesPrimary contact for all office related product and services vendors (e.g., alarm, office equipment, water, deliveries, and subscriptions)Checks mailbox daily, and processes mail as appropriateReviews and approves all office related bills; scans, and forwards to A/P contact for paymentEnsures annual inspection of fire alarm is performed by Fire DepartmentChanges furnace filters monthlyMaintains inventory of and orders office supplies as needed. Ensures reasonable stock is on hand at all timesEnsures office keys are issued to team members as needed and accounted for. Has new keys made as necessaryEnsures keys, and office equipment are returned immediately by terminated employees, and alarm codes are changedEnsures new hire's office areas are set up and ready by start dateEnsures weekly office trash removalOperational Support
Tracks, orders, and maintains adequate inventory of computer equipment (monitors, headsets, mice, cables, etc.) for all employees (remote and onsite)Creates shipping labels (FedEx/USPS), drops boxes/envelopes at facility or arranges for pick up, ensuring on-time deliverySchedules candidate interviews and sends assessmentsFacilitates Onboarding tasks for all new hires and ensures information is kept up-to-dateTracks birthdays and prepares birthday cards for signature & mailingKeeps employee contact list updated, including FT/PT classificationsKeeps personal info list updated, including current home addressMaintains list of clinical credentials; tracks active/valid statusCoordinates ordering and mailing of holiday gifts to all employeesOrders business cards for new hires and reordersSends travel profiles to new hires, and candidates, ensures travel arranged by JD travel department (Margie)Sends rewards and recognitions to recipients as requested by managementQualifications
Demonstrates iCARE values: Integrity, Growth, ExcellencePrior customer service experience handling high volume of incoming calls.Excellent communication skills and phone etiquetteDemonstrates empathy when speaking with patientsPrior experience in an office role, preferably with diverse responsibilitiesAbility to handle multiple competing priorities, manage inventories, and track due datesProficient use of Microsoft Office Suite (Excel/Word/Outlook)Benefits
Competitive pay with regular increasesMedical/Dental/Eye Insurance - Great coverage, low premiumsEarn 80 hours PTO annually11 paid holidays401(k)Life Insurance