Cornell University
Salesforce Administrator
Cornell University, Ithaca, New York, us, 14851
Salesforce Administrator (Remote)
*No Visa Sponsorship is available for this position.
What is Cornell University and what is Information Technology @ Cornell?
Cornell University, unique among peers, is the federal land-grant institution of New York State, a private endowed university, and a member of the Ivy League. Information technologies (IT) is a strategic enabler for many functions at Cornell. Staff working in IT are found in most colleges and units across Cornell. We are comprised of many organizations, but we work as one. By being where Cornell faculty, staff, and students are, we are better able to offer support-whether needed at your desktop or to solve a major business, academic or research objective-to everyone at Cornell. Check out this link to find out more about IT@Cornell.
The Opportunity
As a pivotal technical role within Cornell University, the
Salesforce Administrator
is tasked with the analysis, design, and implementation of Salesforce solutions tailored to the institution's dynamic requirements. Working closely with stakeholders, this position includes capturing business needs, interpreting business requirements into technical specifications, crafting and implementing custom solutions, and facilitating smooth integration with other systems. Leveraging an innovative approach, the administrator spearheads process enhancements and elevates user engagement across the organization. Duties encompass solution analysis and design, creating technical designs and documentation, data modeling, configuration, development, data integration, and ongoing operational support for Salesforce systems.
While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.
What We Need
Required Qualifications:Bachelor's degree in Computer Science, Information Systems, or a related field with
a minimum of three (3) years
working with enterprise Salesforce deployments, and a
minimum of
three (3) years'
experience working in higher education, or an equivalent combination of education and experience.Proven experience in translating business requirements into technical designs based on the Salesforce platform.Proficiency in Salesforce administration tasks such as user management, security settings, data management and customization of objects and fields.Ability to customize Salesforce using declarative tools like Flow, Workflow Rules, and automated processes to automate business processes and enforce data consistency.Experience in building custom user interfaces using Lightning components.Understanding of Salesforce integration patterns and experience integrating Salesforce with external systems using tools like REST/SOAP APIs and middleware integration platforms.Ability to design and implement complex data models in Salesforce, including custom objects, relationships, and validation rules, to support business requirements.Familiarity with Salesforce Lightning Experience and its components, including Lightning App Builder, Lightning Record Pages, and Lightning App Development.Strong problem-solving skills and ability to troubleshoot issues in Salesforce configurations, customizations, and integrations.Effective communication skills to gather requirements from stakeholders, document solution designs, and provide training and support to end users.Background in enterprise IT projects, with a particular emphasis on higher education.A goal-oriented mindset, driven by a passion for achieving project objectives and exceeding expectations.Experience maintaining and supporting enterprise production solutions and promptly resolving production situations.Ability and curiosity to stay updated with latest Salesforce features, best practices, and industry trends through self-learning, training, and participation in the Salesforce community and forums.Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.*A cover letter and resume are required for further consideration for this position.
*No Visa Sponsorship is available for this position.
If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.
Preferred Qualifications:
Experience deploying enterprise-wide Salesforce solutions.Experience working on an Enterprise IT team in higher education.Experience with business and technical analysis.Salesforce certifications such as Salesforce Administrator I/II, Salesforce Flow and Salesforce platform App Builder are highly desirable and demonstrate proficiency in Salesforce skills.What We Offer
Rewards and Benefits
This position is based in Ithaca, New York, however, the successful applicant may perform this role remotely anywhere within the United States. Employees who work remotely may receive multiple W-2 Forms depending on their work location.The New York Convenience of employer guidelines require New York State individual tax reporting and withholding for this position. Additional individual state income tax filings may also be required if working temporarily outside of New York State.Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.
University Job Title:Applications Sys Analyst IIIJob Family:Information TechnologyLevel:FPay Rate Type:SalaryPay Range:$81,061.00 - $94,206.00Remote Option Availability:RemoteCompany:EndowedContact Name:Maria Avila
Job Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experienceEducation level to the extent education is relevant to the positionUnique applicable skillsAcademic Discipline (faculty pay ranges reflects 9-month annual salary)
To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.
Union Positions
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.
Current Employees:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your
Home
dashboard to view jobs at Cornell.
Online Submission Guidelines :
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
Employment Assistance:
For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.
Notice to Applicants:
Please read the required Notice to Applicants statement by
clicking here . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.2024-08-22
*No Visa Sponsorship is available for this position.
What is Cornell University and what is Information Technology @ Cornell?
Cornell University, unique among peers, is the federal land-grant institution of New York State, a private endowed university, and a member of the Ivy League. Information technologies (IT) is a strategic enabler for many functions at Cornell. Staff working in IT are found in most colleges and units across Cornell. We are comprised of many organizations, but we work as one. By being where Cornell faculty, staff, and students are, we are better able to offer support-whether needed at your desktop or to solve a major business, academic or research objective-to everyone at Cornell. Check out this link to find out more about IT@Cornell.
The Opportunity
As a pivotal technical role within Cornell University, the
Salesforce Administrator
is tasked with the analysis, design, and implementation of Salesforce solutions tailored to the institution's dynamic requirements. Working closely with stakeholders, this position includes capturing business needs, interpreting business requirements into technical specifications, crafting and implementing custom solutions, and facilitating smooth integration with other systems. Leveraging an innovative approach, the administrator spearheads process enhancements and elevates user engagement across the organization. Duties encompass solution analysis and design, creating technical designs and documentation, data modeling, configuration, development, data integration, and ongoing operational support for Salesforce systems.
While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.
What We Need
Required Qualifications:Bachelor's degree in Computer Science, Information Systems, or a related field with
a minimum of three (3) years
working with enterprise Salesforce deployments, and a
minimum of
three (3) years'
experience working in higher education, or an equivalent combination of education and experience.Proven experience in translating business requirements into technical designs based on the Salesforce platform.Proficiency in Salesforce administration tasks such as user management, security settings, data management and customization of objects and fields.Ability to customize Salesforce using declarative tools like Flow, Workflow Rules, and automated processes to automate business processes and enforce data consistency.Experience in building custom user interfaces using Lightning components.Understanding of Salesforce integration patterns and experience integrating Salesforce with external systems using tools like REST/SOAP APIs and middleware integration platforms.Ability to design and implement complex data models in Salesforce, including custom objects, relationships, and validation rules, to support business requirements.Familiarity with Salesforce Lightning Experience and its components, including Lightning App Builder, Lightning Record Pages, and Lightning App Development.Strong problem-solving skills and ability to troubleshoot issues in Salesforce configurations, customizations, and integrations.Effective communication skills to gather requirements from stakeholders, document solution designs, and provide training and support to end users.Background in enterprise IT projects, with a particular emphasis on higher education.A goal-oriented mindset, driven by a passion for achieving project objectives and exceeding expectations.Experience maintaining and supporting enterprise production solutions and promptly resolving production situations.Ability and curiosity to stay updated with latest Salesforce features, best practices, and industry trends through self-learning, training, and participation in the Salesforce community and forums.Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.*A cover letter and resume are required for further consideration for this position.
*No Visa Sponsorship is available for this position.
If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.
Preferred Qualifications:
Experience deploying enterprise-wide Salesforce solutions.Experience working on an Enterprise IT team in higher education.Experience with business and technical analysis.Salesforce certifications such as Salesforce Administrator I/II, Salesforce Flow and Salesforce platform App Builder are highly desirable and demonstrate proficiency in Salesforce skills.What We Offer
Rewards and Benefits
This position is based in Ithaca, New York, however, the successful applicant may perform this role remotely anywhere within the United States. Employees who work remotely may receive multiple W-2 Forms depending on their work location.The New York Convenience of employer guidelines require New York State individual tax reporting and withholding for this position. Additional individual state income tax filings may also be required if working temporarily outside of New York State.Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.
University Job Title:Applications Sys Analyst IIIJob Family:Information TechnologyLevel:FPay Rate Type:SalaryPay Range:$81,061.00 - $94,206.00Remote Option Availability:RemoteCompany:EndowedContact Name:Maria Avila
Job Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experienceEducation level to the extent education is relevant to the positionUnique applicable skillsAcademic Discipline (faculty pay ranges reflects 9-month annual salary)
To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.
Union Positions
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.
Current Employees:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your
Home
dashboard to view jobs at Cornell.
Online Submission Guidelines :
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
Employment Assistance:
For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.
Notice to Applicants:
Please read the required Notice to Applicants statement by
clicking here . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.2024-08-22