Diverse Lynx
Servicenow Lead
Diverse Lynx, Richmond, Virginia, United States, 23214
Role: ServiceNow Developer/Lead/ArchitectLocation: Richmond, VAHiring: Fulltime Only
Job Description:Responsibilities include:Responsible for all aspects of the health, performance, operations, and security of the platformParticipate in the development of business requirements ensuring a thorough understanding of business needs and processesConceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defectsCollaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendationsContinuously monitor application performance and vendor recommended patches & upgradesAssist with product roadmap & business capabilities that align with the applicationStandard ITSM development/support including incident, problem, change, requests (service catalog) and knowledge managementConceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defectsSupport & maintain applications by proactively resolving issues and enhance application stabilityDrive the continuous improvements of our implementation methodology and service offerings based on client experiencesMentor other team members in implementation methodology, solution design, ServiceNow configuration and best practiceExperienced in leading ServiceNow implementation for global clients and implemented ITOM and ITSM modules such as IM, PM, CM, RM & Catalog along with integrations and CMDB, Hardware, Software Asset Management, Discovery, Service Mapping and Event ManagementStrong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.Thorough understanding of ITIL processes, including Incident, Problem, Configuration Management, ITOM and Asset ManagementExcellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow featuresParticipation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into ProductionKnowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.), PowerShellDevelopment and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security RulesDay to day reportingQualifications:
ServiceNow CSA or CAD CertificationBachelor's degree in computer science, management information systems, or related field, preferredMinimum ten years leading technical teams with increasingly complex projects in a cloud Software as a Service (SaaS) environment and cloud ecosystemServiceNow Certified Implementation Specialist certification7+ years of experience working with ServiceNowITIL V 3 Foundation Certified
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Job Description:Responsibilities include:Responsible for all aspects of the health, performance, operations, and security of the platformParticipate in the development of business requirements ensuring a thorough understanding of business needs and processesConceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defectsCollaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendationsContinuously monitor application performance and vendor recommended patches & upgradesAssist with product roadmap & business capabilities that align with the applicationStandard ITSM development/support including incident, problem, change, requests (service catalog) and knowledge managementConceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defectsSupport & maintain applications by proactively resolving issues and enhance application stabilityDrive the continuous improvements of our implementation methodology and service offerings based on client experiencesMentor other team members in implementation methodology, solution design, ServiceNow configuration and best practiceExperienced in leading ServiceNow implementation for global clients and implemented ITOM and ITSM modules such as IM, PM, CM, RM & Catalog along with integrations and CMDB, Hardware, Software Asset Management, Discovery, Service Mapping and Event ManagementStrong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.Thorough understanding of ITIL processes, including Incident, Problem, Configuration Management, ITOM and Asset ManagementExcellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow featuresParticipation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into ProductionKnowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.), PowerShellDevelopment and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security RulesDay to day reportingQualifications:
ServiceNow CSA or CAD CertificationBachelor's degree in computer science, management information systems, or related field, preferredMinimum ten years leading technical teams with increasingly complex projects in a cloud Software as a Service (SaaS) environment and cloud ecosystemServiceNow Certified Implementation Specialist certification7+ years of experience working with ServiceNowITIL V 3 Foundation Certified
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.