Greenberg Traurig
Helpdesk Support Specialist
Greenberg Traurig, Phoenix, Arizona, United States, 85003
Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for a Helpdesk Support Specialist in the Technology Department of our Phoenix or Doral office. We offer competitive compensation and an excellent benefits package.
Position Summary
The Technical Support Specialist provides support for attorneys and business staff in a 24x7 call center environment.
The available shift for this position is:
9 AM - 7:30 PM Arizona Time / 12 - 10:30 PM Eastern Time on Tuesday, Wednesday, Friday and Saturday
Duties & Responsibilities
Resolves complex technical issues at point of contactUtilizes customer service skills to effectively support a demanding client baseAssists with other department activities as needed, and performs additional duties and responsibilities as assignedCandidate should also be flexible to work overtime as neededSkills & Competencies
Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non-technical termsMust be highly productive, able to balance competing priorities and meet all established productivity measuresAbility to adapt to a fast-changing environmentExcellent analytical and problem solving skillsPosition also requires the ability to work under pressure to meet strict deadlinesQualifications & Prior Experience
Candidate must have 3+ years technical support experience in a law firm environment or 7+ years experience providing technical support in a professional services organizationMicrosoft Office Specialist certification in MS Word is required, other Office certifications are highly desirableA+ and Network+ certifications are highly desirablePrior experience documenting interactions and using an IT ticketing system
Greenberg Traurig is committed to diversity and inclusion in the workplace. Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases.
Exemplifying our commitment to promoting inclusion and equity across our platform, the firm participates in the Mansfield Rule Certification Program (Mansfield). Mansfield, which is facilitated by The Diversity Lab, focuses on equal opportunity, fairness, and inclusivity. The Mansfield requirements are anchored in the consideration of expanded talent pools considered for select positions and open roles within the law firm and the implementation of and access to transparent processes. Utilizing the Mansfield framework, the firm's progress and outcomes are measured and documented through Mansfield Certification Plus Metrics. In 2023, GT achieved Mansfield 6.0 Certification Plus. We are excited about our ongoing participation in Mansfield given the program's alignment with the firm's commitment to opportunities for advancement that are inclusive for everyone. Providing your data during the application process helps us with achieving our goals and with meeting reporting/record-keeping obligations under federal and state law and other legal requirements. Providing your data is entirely voluntary and will not be considered in the hiring process or thereafter. Any information that you do provide will be treated confidentially.
Position Summary
The Technical Support Specialist provides support for attorneys and business staff in a 24x7 call center environment.
The available shift for this position is:
9 AM - 7:30 PM Arizona Time / 12 - 10:30 PM Eastern Time on Tuesday, Wednesday, Friday and Saturday
Duties & Responsibilities
Resolves complex technical issues at point of contactUtilizes customer service skills to effectively support a demanding client baseAssists with other department activities as needed, and performs additional duties and responsibilities as assignedCandidate should also be flexible to work overtime as neededSkills & Competencies
Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non-technical termsMust be highly productive, able to balance competing priorities and meet all established productivity measuresAbility to adapt to a fast-changing environmentExcellent analytical and problem solving skillsPosition also requires the ability to work under pressure to meet strict deadlinesQualifications & Prior Experience
Candidate must have 3+ years technical support experience in a law firm environment or 7+ years experience providing technical support in a professional services organizationMicrosoft Office Specialist certification in MS Word is required, other Office certifications are highly desirableA+ and Network+ certifications are highly desirablePrior experience documenting interactions and using an IT ticketing system
Greenberg Traurig is committed to diversity and inclusion in the workplace. Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases.
Exemplifying our commitment to promoting inclusion and equity across our platform, the firm participates in the Mansfield Rule Certification Program (Mansfield). Mansfield, which is facilitated by The Diversity Lab, focuses on equal opportunity, fairness, and inclusivity. The Mansfield requirements are anchored in the consideration of expanded talent pools considered for select positions and open roles within the law firm and the implementation of and access to transparent processes. Utilizing the Mansfield framework, the firm's progress and outcomes are measured and documented through Mansfield Certification Plus Metrics. In 2023, GT achieved Mansfield 6.0 Certification Plus. We are excited about our ongoing participation in Mansfield given the program's alignment with the firm's commitment to opportunities for advancement that are inclusive for everyone. Providing your data during the application process helps us with achieving our goals and with meeting reporting/record-keeping obligations under federal and state law and other legal requirements. Providing your data is entirely voluntary and will not be considered in the hiring process or thereafter. Any information that you do provide will be treated confidentially.