Service Processor

Service Processor We are currently seeking a candidate who is organized and has shipping experience or knowledge for a client in Warren, Ohio! In this position, you will work with a company that is a global leader in automation and control solutions, and offers a diverse range of products and services such as radio remote control, engine / generator control panels, cloud-based monitoring, and control solutions. Do they sound like a good fit for you? Read on! Shift: 1st Shift Monday - Friday 7:00am or 8:00am-3:30pm or 4:30pmPay: $16-20 / hrKey Responsibilities: Receives repairs and logs required information.Assures that shipping addresses and billing addresses are available and correct.Unpacks and processes all repairs and compares contents and packing slips. Creates and routes RMA's and returns to inventory and vendors.Processes equipment requiring retro.Verifies that all incoming and outgoing equipment is properly logged; and prepares outgoing repairs for shipment.Answers telephone calls and provides information regarding non-technical service related issues and handles all Helpdesk requests.Contacts customers to obtain purchase order numbers and information pertinent to service billing issues and special handling requirements.Verifies service departments' technicians have entered order text and parts used to the computer system. Proofreads and edits text for grammar, spelling, punctuation, and format. Corrects errors as necessary.Arranges shipment via appropriate carrier for completed repairs.Assists other departments as necessary in resolving service related billing and order processing issues.Generates weekly reports on open activity in the service department.Minimum Requirements: Associates or better in a technical field.Ability to enter data into a computer.Ability to acquire basic product knowledge.Ability to use hand tools to pack shipments.Must have good verbal skills.Must be a competent in proofreading, editing, spelling, composition and possess a good vocabulary.Must be very well organized.Minimum of one year of related experience or equivalent combination of education and experienceEmploy-Temps Staffing Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, political beliefs, or any other characteristic protected by federal, state or local laws.#INDSAL