Aulani, A Disney Resort & Spa
Front Office VIP Coordinator - Full Time, $33.44/Hour
Aulani, A Disney Resort & Spa, Kapolei, Hawaii, United States, 96707
VIP Guest Services delivers exceptional vacation experiences for guests who require specialized service and attention . They serve as a consistent point of contact for these guests starting with itinerary planning during pre-visit communications and throughout the duration of their stay. The Cast Member will work closely with all lines of businesses within the resort, including the Executive Office. The Cast Member selected for this role will also be trained and proctored in Front Desk, Concierge, PBX and Room Assignment.
Responsibilities :Assist with planning special attention guest’s vacation at Aulani, A Disney Resort & SpaProvide personalized and excellent Guest service to guest inquiries and requestsServe as liaison between special attention Guests and other lines of businessesRespond to and assist all Guest inquiries and concernsMaintain business and guest confidentialityTransport VIP GuestsAlways work in accordance with Disney’s Five Keys to provide excellent Disney serviceComplete other relevant tasks with leadership direction
Basic Qualifications :
Resort hotel operations requiredValid Hawaii State driver’s license, and clean driving record for the past six monthsMust be able to satisfy and obtain airport security clearances for VIP arrivalsStrong computer skills a must; ability to learn and work in different computer applicationsExhibit strong ability to multi-task and focus in a fast-paced environmentPossess exceptional Guest Service skill, including Guest Service RecoveryConsistently models the Disney Values, Aulani Values and Disney’s Five KeysComfortable working with high profile Guests and Executive officesAble to make operational decisions off of strong existing knowledge of Front Office operationsMust be a critical thinker and problem solverAble to work effectively with minimal supervisionFull flexibility with schedule, including AM, MID and PM shifts, including back-to-back shifts and possible split days off when business needs requireStrong verbal and written communication skillsAbility to remain professional and helpful when handling complex Guest concernsEnjoys talking about the resort experience and sharing detailed knowledge of Aulani, a Disney Resort and SpaMust stay calm in highly stressful situationsYou will need to successfully complete and pass all job-related training after onboarding
Preferred Qualifications:College degree or above, major in tourism management or hotel managementPrevious work experience in a luxury hotel/front Desk environmentPrevious experience in a high volume, fast paced office type environmentDetailed knowledge of
Aulani, A Disney Resort and Spa
and productsProficiency with Microsoft Office products including Microsoft Excel, Word and PowerPoint
Additional Information :SCHEDULE AVAILABILTYFull Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.
SUBMITTING YOUR APPLICATIONAfter clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.
Keyword: Aulani Casting, aulanicasting
The pay rate for this role in Hawaii is $33.44
per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
Responsibilities :Assist with planning special attention guest’s vacation at Aulani, A Disney Resort & SpaProvide personalized and excellent Guest service to guest inquiries and requestsServe as liaison between special attention Guests and other lines of businessesRespond to and assist all Guest inquiries and concernsMaintain business and guest confidentialityTransport VIP GuestsAlways work in accordance with Disney’s Five Keys to provide excellent Disney serviceComplete other relevant tasks with leadership direction
Basic Qualifications :
Resort hotel operations requiredValid Hawaii State driver’s license, and clean driving record for the past six monthsMust be able to satisfy and obtain airport security clearances for VIP arrivalsStrong computer skills a must; ability to learn and work in different computer applicationsExhibit strong ability to multi-task and focus in a fast-paced environmentPossess exceptional Guest Service skill, including Guest Service RecoveryConsistently models the Disney Values, Aulani Values and Disney’s Five KeysComfortable working with high profile Guests and Executive officesAble to make operational decisions off of strong existing knowledge of Front Office operationsMust be a critical thinker and problem solverAble to work effectively with minimal supervisionFull flexibility with schedule, including AM, MID and PM shifts, including back-to-back shifts and possible split days off when business needs requireStrong verbal and written communication skillsAbility to remain professional and helpful when handling complex Guest concernsEnjoys talking about the resort experience and sharing detailed knowledge of Aulani, a Disney Resort and SpaMust stay calm in highly stressful situationsYou will need to successfully complete and pass all job-related training after onboarding
Preferred Qualifications:College degree or above, major in tourism management or hotel managementPrevious work experience in a luxury hotel/front Desk environmentPrevious experience in a high volume, fast paced office type environmentDetailed knowledge of
Aulani, A Disney Resort and Spa
and productsProficiency with Microsoft Office products including Microsoft Excel, Word and PowerPoint
Additional Information :SCHEDULE AVAILABILTYFull Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.
SUBMITTING YOUR APPLICATIONAfter clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.
Keyword: Aulani Casting, aulanicasting
The pay rate for this role in Hawaii is $33.44
per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.