Marriott
Senior Director, Luxury Intelligence
Marriott, Honolulu, Hawaii, United States, 96814
Marriott Senior Director, Luxury Intelligence Honolulu, Hawaii Apply Now
Schedule:
Full-TimeLocated Remotely?
YesRelocation?
NoPosition Type:
ManagementJOB SUMMARYThe Senior Director, Luxury Intelligence plays an instrumental role in providing strategic leadership and direction in the development and implementation of luxury-specific customer and topline revenue intelligence and insights. The Sr. Director of Luxury Intelligence will be responsible for developing and executing strategies that leverage data-driven insights to enhance our luxury brands. This role requires a deep understanding of luxury market trends, guest preferences, and competitive positioning. The ideal candidate will possess a strategic mindset, strong analytical skills, and a passion for luxury hospitality. This role requires a proactive and experienced leader who can effectively articulate complex ideas, build consensus, and drive meaningful conversations at many senior levels of the organization.CANDIDATE PROFILEEducation and Experience Required:MBA or equivalent advanced degree required AND Ten or more years of professional experience in luxury market insights, strategy, or consultative roles, demonstrating progressive career growth and exceptional performance or Twelve or more years of professional experience in luxury market insights, strategy, or consultative roles, demonstrating progressive career growth and exceptional.Proven track record of developing and implementing successful luxury market strategies.Strong analytical skills with the ability to translate data into meaningful insights.Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.Deep understanding of luxury consumer behavior and market dynamics.Proficiency in data analysis tools and software.Experience leading cyclical enterprise planning and strategy.Demonstrated ability to work in a fast-paced, dynamic environment with a high degree of flexibility.CORE WORK ACTIVITIESDeveloping and Implementing Strategy; Driving Innovation:Create and execute a luxury intelligence strategy that aligns with Marriott Luxury’s business objectives.Integrate luxury intelligence into brand strategies and operational plans.Direct and oversee market research initiatives to identify emerging trends, consumer preferences, and competitive landscape within the luxury and luxury hospitality industry.Monitor market dynamics, competitor movement, emerging trends in luxury hospitality and identify opportunities for innovation.Partner with VP of Luxury Strategy in the Strategic Planning Process. Recommend the right measurement and targets against the Luxury Group’s strategic goals and initiatives.Identify opportunities to support Growth strategy, leveraging external research from industry and consumer trends, development and financial data.Transforming customer feedback into actionable insights:Support Luxury Operations in their mission to elevate all areas of guest experience, to drive satisfaction, engagement and loyalty, while driving premium pricing and HNW customer loyalty.Evaluate customer feedback and behavior and transform into actionable insights and strategic initiatives that drive meaningful improvements in hotel product, service, and overall customer experience.Acting as a change agent and communicating effectively with senior leaders:Serve as a trusted advisor and thought leader to senior leadership, including the Luxury Group President, Brand Leaders and Continent Managing Directors, proactively providing insightful analysis, strategic recommendations, and thought-provoking insights that challenge conventional thinking and drive informed decision-making.Collaborate closely with VPs of Strategy, Luxury Operations, Marketing, PR and other key stakeholders to identify opportunities and address challenges. Drive constructive dialogue and consensus-building to ensure alignment in measurement of success.Measuring Performance and Ensuring Data Integrity and Accuracy:Establish and monitor key performance indicators (KPIs) to assess the effectiveness of luxury initiatives.Provide regular performance reports and actionable insights to drive continuous improvement.Develop complex measurement plans, oversee advanced customer behavior analyses and provide recommendations to brand leaders to inform marketing, communication, sales and brand strategy.Conduct in-depth performance analysis and connect different topline, loyalty, customer metrics to identify opportunities to drive financial results.Develop efficient data collection and analyses processes, ensuring the accuracy and reliability of insights.Partner with various stakeholders in other Intelligence disciplines, Data Strategy, Finance and IT to collect data and performance insights.Managing Projects and Priorities:Develop specific goals and plans to prioritize, organize, and accomplish work for self and direct reports.Provide direction and assistance to other teams regarding projects. Determine priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.Analyze information and evaluate results to choose the best solution and solve problems.Think creatively and practically to develop, execute and implement new plans or programs. Generate and provide accurate and timely results in the form of reports, presentations, etc.Plan, develop, implement, and evaluate the quality of the teams’ operations.Provide recommendations to improve the effectiveness of processes or programs.Champion leaders’ vision for product and service delivery.Present a collaborative leadership style, with a focus on building consensus and fostering a culture of teamwork and accountability.Work with direct reports and peers to develop and implement strategies and goals. Communicate a clear and consistent message regarding goals to produce desired results.Make and execute the necessary decisions to keep team moving forward toward achievement of goals, including managing resources, capacity and prioritization.Provide targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders.Create a team environment that encourages accountability, high standards, and innovation.Lead by example demonstrating self-confidence, energy and enthusiasm.Managing and Conducting Human Resources Activities:Interview and hire employees.Promote the fair and equitable treatment of employees.Foster employee commitment to providing excellent service, participate in daily stand-up meetings and model desired service behaviours in all interactions with customers and employees.Incorporate customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.Set goals and expectations for direct reports using the performance review process and hold staff accountable for performance goals.Solicit employee feedback.Utilize an “open door policy” and review employee satisfaction results to identify and address employee problems or concerns.Promote adherence to policies consistently, follow disciplinary procedures and document items according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Conduct annual performance appraisal with direct reports according to Standard Operating Procedures.Champion change, ensure brand and regional business initiatives are implemented and communicate follow-up actions to team as necessary.Identify talents of direct reports and their teams and assist with their growth and development plans.Salary and Benefits:The salary range for this position is $134,700 to $255,930 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants.Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive a minimum of 7 holidays annually.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott HQ is committed to a hybrid work environment that enables associates to be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.The application deadline for this position is 15 days after the date of this posting, September 4, 2024.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.
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Schedule:
Full-TimeLocated Remotely?
YesRelocation?
NoPosition Type:
ManagementJOB SUMMARYThe Senior Director, Luxury Intelligence plays an instrumental role in providing strategic leadership and direction in the development and implementation of luxury-specific customer and topline revenue intelligence and insights. The Sr. Director of Luxury Intelligence will be responsible for developing and executing strategies that leverage data-driven insights to enhance our luxury brands. This role requires a deep understanding of luxury market trends, guest preferences, and competitive positioning. The ideal candidate will possess a strategic mindset, strong analytical skills, and a passion for luxury hospitality. This role requires a proactive and experienced leader who can effectively articulate complex ideas, build consensus, and drive meaningful conversations at many senior levels of the organization.CANDIDATE PROFILEEducation and Experience Required:MBA or equivalent advanced degree required AND Ten or more years of professional experience in luxury market insights, strategy, or consultative roles, demonstrating progressive career growth and exceptional performance or Twelve or more years of professional experience in luxury market insights, strategy, or consultative roles, demonstrating progressive career growth and exceptional.Proven track record of developing and implementing successful luxury market strategies.Strong analytical skills with the ability to translate data into meaningful insights.Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.Deep understanding of luxury consumer behavior and market dynamics.Proficiency in data analysis tools and software.Experience leading cyclical enterprise planning and strategy.Demonstrated ability to work in a fast-paced, dynamic environment with a high degree of flexibility.CORE WORK ACTIVITIESDeveloping and Implementing Strategy; Driving Innovation:Create and execute a luxury intelligence strategy that aligns with Marriott Luxury’s business objectives.Integrate luxury intelligence into brand strategies and operational plans.Direct and oversee market research initiatives to identify emerging trends, consumer preferences, and competitive landscape within the luxury and luxury hospitality industry.Monitor market dynamics, competitor movement, emerging trends in luxury hospitality and identify opportunities for innovation.Partner with VP of Luxury Strategy in the Strategic Planning Process. Recommend the right measurement and targets against the Luxury Group’s strategic goals and initiatives.Identify opportunities to support Growth strategy, leveraging external research from industry and consumer trends, development and financial data.Transforming customer feedback into actionable insights:Support Luxury Operations in their mission to elevate all areas of guest experience, to drive satisfaction, engagement and loyalty, while driving premium pricing and HNW customer loyalty.Evaluate customer feedback and behavior and transform into actionable insights and strategic initiatives that drive meaningful improvements in hotel product, service, and overall customer experience.Acting as a change agent and communicating effectively with senior leaders:Serve as a trusted advisor and thought leader to senior leadership, including the Luxury Group President, Brand Leaders and Continent Managing Directors, proactively providing insightful analysis, strategic recommendations, and thought-provoking insights that challenge conventional thinking and drive informed decision-making.Collaborate closely with VPs of Strategy, Luxury Operations, Marketing, PR and other key stakeholders to identify opportunities and address challenges. Drive constructive dialogue and consensus-building to ensure alignment in measurement of success.Measuring Performance and Ensuring Data Integrity and Accuracy:Establish and monitor key performance indicators (KPIs) to assess the effectiveness of luxury initiatives.Provide regular performance reports and actionable insights to drive continuous improvement.Develop complex measurement plans, oversee advanced customer behavior analyses and provide recommendations to brand leaders to inform marketing, communication, sales and brand strategy.Conduct in-depth performance analysis and connect different topline, loyalty, customer metrics to identify opportunities to drive financial results.Develop efficient data collection and analyses processes, ensuring the accuracy and reliability of insights.Partner with various stakeholders in other Intelligence disciplines, Data Strategy, Finance and IT to collect data and performance insights.Managing Projects and Priorities:Develop specific goals and plans to prioritize, organize, and accomplish work for self and direct reports.Provide direction and assistance to other teams regarding projects. Determine priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.Analyze information and evaluate results to choose the best solution and solve problems.Think creatively and practically to develop, execute and implement new plans or programs. Generate and provide accurate and timely results in the form of reports, presentations, etc.Plan, develop, implement, and evaluate the quality of the teams’ operations.Provide recommendations to improve the effectiveness of processes or programs.Champion leaders’ vision for product and service delivery.Present a collaborative leadership style, with a focus on building consensus and fostering a culture of teamwork and accountability.Work with direct reports and peers to develop and implement strategies and goals. Communicate a clear and consistent message regarding goals to produce desired results.Make and execute the necessary decisions to keep team moving forward toward achievement of goals, including managing resources, capacity and prioritization.Provide targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders.Create a team environment that encourages accountability, high standards, and innovation.Lead by example demonstrating self-confidence, energy and enthusiasm.Managing and Conducting Human Resources Activities:Interview and hire employees.Promote the fair and equitable treatment of employees.Foster employee commitment to providing excellent service, participate in daily stand-up meetings and model desired service behaviours in all interactions with customers and employees.Incorporate customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.Set goals and expectations for direct reports using the performance review process and hold staff accountable for performance goals.Solicit employee feedback.Utilize an “open door policy” and review employee satisfaction results to identify and address employee problems or concerns.Promote adherence to policies consistently, follow disciplinary procedures and document items according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Conduct annual performance appraisal with direct reports according to Standard Operating Procedures.Champion change, ensure brand and regional business initiatives are implemented and communicate follow-up actions to team as necessary.Identify talents of direct reports and their teams and assist with their growth and development plans.Salary and Benefits:The salary range for this position is $134,700 to $255,930 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants.Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive a minimum of 7 holidays annually.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott HQ is committed to a hybrid work environment that enables associates to be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.The application deadline for this position is 15 days after the date of this posting, September 4, 2024.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.
#J-18808-Ljbffr