Logicalis GmbH
Senior Network Operations Engineer
Logicalis GmbH, Palo Alto, California, United States, 94306
Senior Network Operations Engineer
Why choose Logicalis?
As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.
Responsibilities:
Understand the process and practices related to Support Templates and Standard Operating Procedures.
Take lead and drive critical incidents with team and vendors to reduce resolution time or provide workaround.
Extensive professional experience focused on Cisco products, with a strong proficiency in at least two additional products such as Aruba, Fortinet, or Palo Alto.
Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
Effectively handle complex network and security production issues, offering swift workarounds or resolutions.
Conduct vulnerability assessments, recognizing affected products according to principal advisories, and implementing prompt solutions or workarounds.
Work in a 24/7 operations center and standby role for after office hours support on a monthly rotational basis.
Follow and meet customer SLA for all incidents and requests.
Undertake escalation for Enterprise Networking related matters from level 1/2 helpdesk engineers.
Maintain/update technical documentation for configuration changes.
Work and close support tickets when applicable and provide timely updates to helpdesk personnel and customers.
Create SOP documents for Network Patching/troubleshooting activities.
Possess good written/documentation and verbal communication skills.
Comprehensive knowledge of ITIL processes within the support center.
Experience working in a team within a complex and fast-paced environment.
Excellent problem-solving skills with the ability to focus on salient facts to resolve issues.
Mentor L1/2 team members on technical issues.
Requirements:
Preferred professional certification such as CCNP or ACCP, or equivalent certifications, with a minimum of 7+ years of work experience.
Additional advantage for possessing professional certification such as Checkpoint/Fortinet/Palo Alto/F5.
Familiarity with ITIL principles, specifically in Incident, Change, Problem, and Service Management.
Proficient in drafting incident reports and root cause analysis (RCA) reports for network outages.
Experience collaborating with vendors and customers during outage situations.
Hands-on experience in Operations/BAU for fixing user/infra issues in production environment.
Network Operations experience supporting diverse sectors, with a minimum of 5 years in large-scale network support.
Essential expertise in multi-product and technology knowledge, including Cisco, Fortinet, HPE, Palo Alto, F5, and Checkpoint.
Comprehensive understanding of network operating systems.
Proficiency in analyzing network packet data using tools such as Wireshark.
Capable of executing software patching for various devices in a production environment.
Hands-on experience on Enterprise Networking operations.
In-depth understanding of communication protocols and routing protocols.
Ability in performing RMAs for faulty devices in production.
Working experience on multiple customer environments with multi-vendor products.
Highly skilled in packet analysis and analytical fault diagnosis.
Minimum knowledge in scripting/programming with Python, Perl, etc.
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As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.
Responsibilities:
Understand the process and practices related to Support Templates and Standard Operating Procedures.
Take lead and drive critical incidents with team and vendors to reduce resolution time or provide workaround.
Extensive professional experience focused on Cisco products, with a strong proficiency in at least two additional products such as Aruba, Fortinet, or Palo Alto.
Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
Effectively handle complex network and security production issues, offering swift workarounds or resolutions.
Conduct vulnerability assessments, recognizing affected products according to principal advisories, and implementing prompt solutions or workarounds.
Work in a 24/7 operations center and standby role for after office hours support on a monthly rotational basis.
Follow and meet customer SLA for all incidents and requests.
Undertake escalation for Enterprise Networking related matters from level 1/2 helpdesk engineers.
Maintain/update technical documentation for configuration changes.
Work and close support tickets when applicable and provide timely updates to helpdesk personnel and customers.
Create SOP documents for Network Patching/troubleshooting activities.
Possess good written/documentation and verbal communication skills.
Comprehensive knowledge of ITIL processes within the support center.
Experience working in a team within a complex and fast-paced environment.
Excellent problem-solving skills with the ability to focus on salient facts to resolve issues.
Mentor L1/2 team members on technical issues.
Requirements:
Preferred professional certification such as CCNP or ACCP, or equivalent certifications, with a minimum of 7+ years of work experience.
Additional advantage for possessing professional certification such as Checkpoint/Fortinet/Palo Alto/F5.
Familiarity with ITIL principles, specifically in Incident, Change, Problem, and Service Management.
Proficient in drafting incident reports and root cause analysis (RCA) reports for network outages.
Experience collaborating with vendors and customers during outage situations.
Hands-on experience in Operations/BAU for fixing user/infra issues in production environment.
Network Operations experience supporting diverse sectors, with a minimum of 5 years in large-scale network support.
Essential expertise in multi-product and technology knowledge, including Cisco, Fortinet, HPE, Palo Alto, F5, and Checkpoint.
Comprehensive understanding of network operating systems.
Proficiency in analyzing network packet data using tools such as Wireshark.
Capable of executing software patching for various devices in a production environment.
Hands-on experience on Enterprise Networking operations.
In-depth understanding of communication protocols and routing protocols.
Ability in performing RMAs for faulty devices in production.
Working experience on multiple customer environments with multi-vendor products.
Highly skilled in packet analysis and analytical fault diagnosis.
Minimum knowledge in scripting/programming with Python, Perl, etc.
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