General Manager

PetSuites in Greenville, NC is looking for an experienced General Manager to join our team.PetSuites is an upscale Pet Resort and Spa featuring boarding, daycare, and grooming services to dogs and cats. Our focus is always treating pets (and our people, be they clients or employees) as we would want to be treated. We are a bustling pet resort that offers many of the comforts of home as well as the ability to customize each pet’s stay to best accommodate his/her needs. It is our goal to be THE vacation destination for pets in the Greenville area. Our PetSpa offers a complete menu of grooming and bathing services for both dogs and cats, and we offer doggy daycare 7 days a week. PetSuites is an industry leader with over 16 years of experience. We are a growing company that is founded on the principles of treating pets and their people well. We offer a unique work environment and competitive compensation.This position includes a flexible schedule with the ability to work 5 (8 hour) days, many weekends, and holidays IS A MUST. This position includes both the management of, and hands-on involvement in the pet care, customer service, and grooming departments. Some relocation costs may be paid by PetSuites.Responsibilities:Human Resources including employee retention, hiring/termination, payroll, employee evaluations, corrective actions, etc.Promoting and providing exceptional customer service for both pet owners and their pets.Management of overall day-to-day operations of a busy, successful pet resort including maintenance, upkeep, organization, and cleanliness of the resort.Scheduling for 30+ employees, resort inventory, control/supply ordering.Creating and maintaining resort budget.Overview:A General Manager (GM) is responsible for the overall operations, customer experience, sales performance, and execution of brand excellence in a resort. The General Manager is responsible for maximizing the sales and profits of the site while maintaining an exceptional level of customer service by developing strong Resort Managers, Shift Leads, and Team Members.Qualifications:High school degree or equivalent required; Bachelor's degree equivalent education and experience.Minimum 3 - 5-year management experience, including Profit and Loss management.Availability to work up to 45-50 hours per week including evenings and weekends.Ability to drive and manage/influence workplace change.Strong Profit and Loss management abilities.Proficiency with Microsoft Office Suite and point of sale software.Comfortable working in front of house and back of house roles within the resort.Access to reliable transportation.Restaurant management, retail management, veterinary management/experience and/or hospitality experience preferred.Bilingual skills a plus.It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

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