Program Director / VP Delivery - North America

If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary, and contribute to the largest digital transformations around the world.Summary:The Program Lead has the two-fold role of securing and delivering professional services for the Netcracker customer base. They will be involved in E2E activities to ensure that service commitments are attainable and profitable.Responsibilities:Manage and grow Netcracker’s on-site transformation programs, including the following:Budget and business planning for projects and programs including forecasting, monitoring, and resource planning, while ensuring business profitabilityManage customer expectations and satisfactionGenerate additional profitable revenue by expanding the scope of services provided by NetcrackerPartner with Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals, execution of contract negotiations, and pre-sales consultingRepresent Solution Delivery in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customersLead recurring governance meetings with client steering committee to ensure alignment on program milestones and future strategyHold Account Teams accountable for project deliverablesManage all resources to ensure that all program commitments are completed on time, within budget, and with high-qualityLead service delivery and customer support activities related to the Netcracker productsuiteEstablish and grow relationships with clients at all levels in the organizationAct as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformationLead cross-functional, multi-cultural, geographically dispersed teamEstablish and manage MBOs/KPIs for the teamPartner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentationInteract with Engineering and Product Management departments in an effective manner, providing input for ongoing product enhancementsExperience And Requirements:Proven ability to lead multi-million dollar, business transformational programs involving complex technical solutions, in the BSS/OSS within the Telco industryRequired experience with writing and reviewing contracts, SOWs, and other commercial agreementsProven ability to handle program governance, ensuring alignment on program milestones and future strategyAbility to build and execute resource plans (on/offshore)Experience running multi-million dollar programsExtensive experience with project management methodologiesAbility to build relationships at multiple levels within the client organizationExperience working in a matrixed corporate environmentAbility to travel up to 50%Who is Netcracker Technology?We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.Apply for this job

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