Airwallex
Senior Account Manager, Enterprise
Airwallex, San Francisco, California, United States, 94199
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.The Role:The Senior Account Manager, Enterprise role is a key sales role at Airwallex as we continue to rapidly grow in North America. This role will work with our platform team on our most exciting clients through the API implementation, go-live and post-go-live phases. You will work cross functionally, engaging with many teams across the Airwallex family including sales, product, engineering, marketing, finance and strategy. Furthermore, you are a technology-minded, Fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve complex problems. This will allow you to work with customers to understand their needs and how Airwallex can further add value to their business.
This will be a hybrid role with 2+ working days each week required in our San Francisco office.You Will:Take a consultative approach with customers to ensure solutions provided suit their unique business needsBuild relationships with internal stakeholders to manage and optimise customer engagement and platform usageWork closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issuesProject manage complex customer projects across a number of technical and non-technical domainsBe proactive in identifying and solving client challengesServe as the customer advocate while capturing feedback and reporting requests to Product Management and DevelopmentAchieve and exceed sales target volumes and revenues, while keeping the customer's needs top of mindReport weekly and monthly performance against KPIs, metrics and targetsEnsure the best customer experience and on-boarding process for new customersWork closely with customer and technical support teams to develop best practices around client engagementYou Have:At least 5 years of experience managing complex technology sales to or account management of enterprise accounts (advantageous if this is in fintech)You are a relationship builder - you build meaningful, collaborative relationships with all people that you work with, both internally and externallyYou have exceptional communication skills and are comfortable conversing with people of all backgrounds and domainsYou are a problem solver – you look for creative solutions and understand new products and ask the right questions before figuring out a solution. You can easily simplify complexity for othersYou should be resilient, driven, creative, patient (and demanding!), adaptable and work well under pressure.You are success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targetsYou are technically minded and have prior experience working in API sales or account management for a similar organizationAt Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. We organize regular team building events, encourage hybrid/flexible working, and we give our people the freedom to be creative.Equal Opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
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Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.The Role:The Senior Account Manager, Enterprise role is a key sales role at Airwallex as we continue to rapidly grow in North America. This role will work with our platform team on our most exciting clients through the API implementation, go-live and post-go-live phases. You will work cross functionally, engaging with many teams across the Airwallex family including sales, product, engineering, marketing, finance and strategy. Furthermore, you are a technology-minded, Fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve complex problems. This will allow you to work with customers to understand their needs and how Airwallex can further add value to their business.
This will be a hybrid role with 2+ working days each week required in our San Francisco office.You Will:Take a consultative approach with customers to ensure solutions provided suit their unique business needsBuild relationships with internal stakeholders to manage and optimise customer engagement and platform usageWork closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issuesProject manage complex customer projects across a number of technical and non-technical domainsBe proactive in identifying and solving client challengesServe as the customer advocate while capturing feedback and reporting requests to Product Management and DevelopmentAchieve and exceed sales target volumes and revenues, while keeping the customer's needs top of mindReport weekly and monthly performance against KPIs, metrics and targetsEnsure the best customer experience and on-boarding process for new customersWork closely with customer and technical support teams to develop best practices around client engagementYou Have:At least 5 years of experience managing complex technology sales to or account management of enterprise accounts (advantageous if this is in fintech)You are a relationship builder - you build meaningful, collaborative relationships with all people that you work with, both internally and externallyYou have exceptional communication skills and are comfortable conversing with people of all backgrounds and domainsYou are a problem solver – you look for creative solutions and understand new products and ask the right questions before figuring out a solution. You can easily simplify complexity for othersYou should be resilient, driven, creative, patient (and demanding!), adaptable and work well under pressure.You are success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targetsYou are technically minded and have prior experience working in API sales or account management for a similar organizationAt Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. We organize regular team building events, encourage hybrid/flexible working, and we give our people the freedom to be creative.Equal Opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
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