Sr. Product Manager (Experience)

Sr. Product Manager, Experience | Acorns Acorns is how everyday consumers save & invest for the long term. By putting tools of wealth-making in everyone's hands, Acorns has become the largest subscription service in U.S. consumer finance, serving 4.6 million everyday Americans. Customers get automated investing in diversified portfolios built with help from experts. Acorns easy retirement account allows customers to invest in their future in minutes, no expertise required. To help everyone spend smarter, Acorns introduced banking that invests with every swipe, and cash-forward rewards. And, everyday Americans may invest in their kids and get money news they can use, all from the same app. To date, customers have invested $12.5 billion with Acorns, much of it in spare change. From acorns, mighty oaks do grow! Product at Acorns is responsible for leading the teams that develop new products and features that improve the lives of our customers. On the Experience team, you will own the product roadmap and improve Acorns’ end-to-end customer experience (both in app and web). You will be responsible for developing and executing a product-centered strategy to improve our in-app experience in efforts to increase our App Store rating and NPS. You will work with dedicated engineers, analysts, and designers to identify top customer pain points and build solutions to address them. Our projects range from small optimization experiments to big bets at creating brand new user experiences. Your work will have a huge impact on helping everyday Americans to save and invest. The ideal candidate for Experience will have a high analytical drive and ability to deliver on KPIs. You have a passion and background for building great customer experiences. Within 1 month, you will: Introduce yourself to team members, stakeholders, and collaborators you will be working with. Learn our product, development, and experimentation process and platforms. Talk to customers and sit in on customer service calls to understand our users. Dive into App Store reviews, detractor feedback, and other user research to identify top customer pain points. Become familiar with our vision, strategy, and OKRs for Experience. Identify a few early wins and launch your first enhancement/solution. Within 3 months, you will: Define a strategy and set up key metrics for the Experience Product Initiatives. Develop a roadmap that includes big bets and optimizations. Lead the end-to-end growth sprint process of ideation, technical development, the launch of projects, and analysis of results. Develop a deep understanding of our customers and product. Regularly generate insight and form hypotheses through user research and analytics and validate via experiments. Make a visible impact on key growth metrics. Build partnerships across Engineering, Design, Acquisition, Marketing, Business Development, Data Science, and Customer Service and foster an environment of accountability and empowerment while ensuring meaningful, quantifiable consumer outcomes. Use data to drive product vision and definition of key success metrics, innovation, and roadmap planning of new products and features to deliver against team and company goals. Within 6 months, you will: Set and communicate the vision and strategy for Experience. You are a product evangelist and your team's biggest cheerleader. Set up dashboards and metrics to monitor progress, highlight insight and suggest opportunities. Establish a deep understanding of user behaviors and competitor landscape. Develop a systematic approach to experimenting, measuring and learning, and launching initiatives at a high velocity. Proactively share results and learning with the company to promote a growth culture. You hold your team responsible for meeting deadlines and are quick to help remove obstacles from their path. Take responsibility for the outcomes including influencing and making effective team changes to maximize outcomes. What you will bring to Acorns: 5+ years of experience in product management or equivalent experience, preferably for mobile. A strong track record leading teams and inspiring the people who work with you to execute flawlessly against both the long-term product vision and current priorities. Track record of developing, executing, and experimenting with different enhancements that have a significant impact on the customer experience. Highly analytical, good at using data to form a hypothesis and defining metrics to determine the success of product initiatives. Knowledge of Agile software development process. Highly effective judgment and interpersonal skills. Ability to conceptualize, manage, and prioritize multiple projects. Highly effective communication skills and ability to liaise seamlessly between functional teams. Previous experience with tools such as Optimizely, Amplitude, Segment. Previous experience at a startup (preferred). Exceptional drive and precision in delivery.

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